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Human connection is the ultimate competitive advantage

Kisha Reader-Bain

The women leading in financial services

Tracy Jones

The quiet revolution that just made PR the most powerful discipline in business

Madelain Roscher

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Companies must design employee-led customer experience to secure loyalty and revenue

Companies must design employee-led customer experience to secure loyalty and revenueLiezel Jonkheid

SA is no longer an emerging loyalty market, it is a mature one

SA is no longer an emerging loyalty market, it is a mature one

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Company news

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On The Dot expands specialised logistics capability for publishers, retailers and e-commerce partners

On the Dot On The Dot expands specialised logistics capability for publishers, retailers and e-commerce partners

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Spur turns winter school holiday meals into a Minions & Monsters themed family outing

OnPoint PR Spur turns winter school holiday meals into a Minions & Monsters themed family outing

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100% local oranges for Tiger Brands' Oros

Tiger Brands 100% local oranges for Tiger Brands' Oros

2 Jul 2026

BizTrends2027 | Sponsorship opens for business

Bizcommunity.com BizTrends2027 | Sponsorship opens for business

1 Jul 2026

Biz Most Read Award winners June 2026

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1 Jul 2026

Effortless washing, everyday: Meet KIC’s 8kg front loader

KIC South Africa Effortless washing, everyday: Meet KIC’s 8kg front loader

1 Jul 2026

The community's living room NAD malls bring the Fifa World Cup closer to home

Catchwords The community's living room NAD malls bring the Fifa World Cup closer to home

26 Jun 2026

FMD has changed South Africa’s red meat industry – what comes next

AMIE FMD has changed South Africa’s red meat industry – what comes next

24 Jun 2026

Game on. School holiday fun kicks off at Mall of Africa

Mall of Africa Game on. School holiday fun kicks off at Mall of Africa

19 Jun 2026

Retail media has a measurement problem and standardisation is the solution

Dentsu Retail media has a measurement problem and standardisation is the solution

18 Jun 2026

Tiger Brands powers ahead with renewable energy rollout as seven manufacturing sites generate solar energy

Tiger Brands Tiger Brands powers ahead with renewable energy rollout as seven manufacturing sites generate solar energy

15 Jun 2026

Krispy Kreme x USN just got whey better!

Krispy Kreme Krispy Kreme x USN just got whey better!

12 Jun 2026

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Your customers are unreliable narrators — and your segmentation is built on it

Greg Streatfield 27 May 2026

Cinema meets retail in new Nu Metro x Edgars Club partnership deal

Cinema meets retail in new Nu Metro x Edgars Club partnership deal

26 May 2026

Exclusive: Consumers embrace digital ecosystems cautiously, prioritising trust over convenience

Exclusive: Consumers embrace digital ecosystems cautiously, prioritising trust over convenience

Tshepo Moila 26 May 2026

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

7 May 2026

A key theme going into 2026 is social engineering and the impact that has on fraud (Image source: Spend Trend 2026 Report)

#BizTrends | Spend Trend 2026 Part 1: Social engineering and its impact on fraud

Danette Breitenbach 29 Apr 2026

African retail’s future hinges on tech-driven consumer insights

African retail’s future hinges on tech-driven consumer insights

Blessed Hwaire 23 Apr 2026

SA’s largest multi-partner rewards programme rebrands as Lifestyle Rewards

SA’s largest multi-partner rewards programme rebrands as Lifestyle Rewards

Lifestyle Rewards 17 Apr 2026

Consumers are loyal to benefits, not brands

Consumers are loyal to benefits, not brands

Caxton Media 8 Apr 2026

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

5 ways AI is transforming CX

Terena Chetty 27 Mar 2026

The 'experience economy' has arrived as consumers' expectations shift

The 'experience economy' has arrived as consumers' expectations shift

Adheesh Ori 25 Mar 2026

What Takealot’s House of Beauty says about the future of retail

What Takealot’s House of Beauty says about the future of retail

Evan-Lee Courie 24 Mar 2026

Whitepaper reveals 85% of South African consumers hooked on loyalty programmes

20 Mar 2026

African Loyalty Awards spotlight customer-centric brands

19 Mar 2026

Why data protection is the new currency for consumer trust in 2026

Lungelo Dlamini 13 Mar 2026

Controlling your loyalty channel leads to better customer insights

Len Lubbe 11 Mar 2026

Neglecting customer experience is stunting small business growth

Liezel Jonkheid 2 Mar 2026

Can banks restore trust after app failures shake customer confidence?

Nitesh Singh 17 Feb 2026

CX outsourcing is shifting from scale to strategic outcomes

Clinton Cohen 11 Feb 2026

Converge Africa 2026 confirms latest headline sponsors

Converge Africa 10 Feb 2026

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 22 Jan 2026

Meeting the South African modern car buyers where the customer experience matches the expectation

Adheesh Ori 8 Jan 2026

Why the future of retail calls for a checkout revolution

Arielle Horwitz 8 Jan 2026

How small businesses can decode customer silence

Liezel Jonkheid 8 Jan 2026

Procurement in SA shifts from cost-saving to driving social impact

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Canal Walk celebrates retail awards

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Why great CX isn't about more channels, but smarter integration

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