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Why excellent customer service is an internal journey

Leonie Stanley, customer service executive, Telviva shares insight into why excellent customer service is an internal journey...

3 days ago

How brands can leverage community to bolster customer experience

Miguel De Gracia, SVP Client Partner at Acceleration, a Wunderman Thompson Company, lists ways brands can leverage community to deliver top-notch, unique customer experiences to use individual voices to help the masses...

By Miguel De Gracia 3 days ago

Creativity on the march across the retail landscape

Creativity is on the march across the retail landscape as sector players get to grips with shifting consumer values and influences in the wake of the Covid-19 pandemic...

21 Sep 2020

#DoBizZA: How UBU International can give local businesses a leg up

UBU International aims to help local businesses boost their sales by leveraging a combination of mobile discovery, marketing, rewards and mobile payments...

By Lauren Hartzenberg 21 Sep 2020

Are relationships more important than brand quality and price?

How do you ensure a person buys your product over someone else's, especially when there's no real differentiation?

By Louise Hefer 18 Sep 2020

#DoBizZA: How local brands can leverage their 'made in SA' status to entice shoppers

Locally sourced products and services comfort consumers, meeting their new needs for hygiene and spreading feel-good stories that celebrate the best of our diverse culture...

By Karin Du Chenne 17 Sep 2020

How conversational commerce is shaping the future of business

While 'conversational commerce' is not a new concept, the phenomenon is gaining momentum, driving innovation and customer experience in an ever-changing e-commerce landscape...

By James Bayhack 14 Sep 2020

Consumer attitudes towards fuel loyalty programmes in SA

The average South African consumer sees loyalty programmes as valuable and as an economic benefit, and are generally committed to such programmes...

By Marius Wait 10 Sep 2020

Fast-tracking the future of shopping malls

Is the long-imagined retail apocalypse on our doorstep? If you have entered a shopping mall recently, you might begin to think so...

By Lars Veul 8 Sep 2020

Global consumers ease back into in-store shopping - report

With Covid-19 lockdown measures around the world easing, just under three-quarters of global consumers report feeling comfortable returning to physical stores since lockdowns have eased...

4 Sep 2020

Adapting to changing digital customer behaviour

The time is right now for organisations to leverage changes in customer behaviour and preferences, and begin reassessing their digital strategy to realign misguided customer journeys...

By Viresh Hargovan 27 Aug 2020

Retail sector shakeout brings challenges and opportunities

Like most industries, the retail sector has had to transform radically, not only to survive the current situation, but also to ensure that it remains viable and sustainable into the future...

By Tasmika Ramlakan 26 Aug 2020

Develop products and market them with women in mind

Although women are more likely to be unemployed and earn less than their male counterparts, research has found that women hold the buying power in most SA households...

By Kerry Thomas 25 Aug 2020

Technological changes required to survive in Covid-19 climate

As the country and businesses, in particular, welcome the transition into Level 2 lockdown, recovery is still a long-term concern in a contracting economy.

Issued by Hall’s Retail 24 Aug 2020

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