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Fibre Circle's Edith Leeuta champions the circular economy

Maroefah Smith

South African women are driving retail trends – and brands should be paying attention

Grace Harding, CEO of Ocean Basket, on leading with heart

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The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of BothismDanette Breitenbach

How to turn channel partners into brand advocatesGordon Wilson

Image source: perig76 –

Why 360-degree technology is key to an efficient, tailored retail experiencePeter Ludi

Peter Ludi, MD Solutions at redPanda Software

How invisible tech will underpin the retail store of the futurePeter Ludi

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Why 360-degree technology is key to an efficient, tailored retail experience

By Peter Ludi 2 Aug 2023

Peter Ludi, MD Solutions at redPanda Software

How invisible tech will underpin the retail store of the future

By Peter Ludi 23 Jun 2023

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South African women are driving retail trends – and brands should be paying attention

KLA South African women are driving retail trends – and brands should be paying attention

3 hours

Fast-food outlets are using automated ordering channels – to great success

Soapbox Fast-food outlets are using automated ordering channels – to great success

2 hours

Google Status, service, and brand values: Key shopping trends in Africa

1 day

More colours, more comfort, more you – Volpes just got bigger

Volpes More colours, more comfort, more you – Volpes just got bigger

2 days

Women behind the safety: How Rainbow’s QA leaders help nourish the nation

Rainbow Chicken Women behind the safety: How Rainbow’s QA leaders help nourish the nation

8 Aug 2025

1 year on: LG's online store draws 200,000 monthly South African browsers to direct tech retail

LG 1 year on: LG's online store draws 200,000 monthly South African browsers to direct tech retail

8 Aug 2025

South Africa’s ‘Chicken Wars’ redefining the fast food industry

Insight Survey South Africa’s ‘Chicken Wars’ redefining the fast food industry

4 Aug 2025

Entries now open for the 2026 Product of the Year South Africa Awards

Product of the Year South Africa Entries now open for the 2026 Product of the Year South Africa Awards

4 Aug 2025

Creating smarter South African retail experiences

Helm Creating smarter South African retail experiences

31 Jul 2025

Betway SA20 and Switch Energy Drink announce multi-year partnership renewal

Switch Energy Drink Betway SA20 and Switch Energy Drink announce multi-year partnership renewal

30 Jul 2025

Lesley-Anne Dean appointed as country manager for Cotton On South Africa

Cotton On Foundation Lesley-Anne Dean appointed as country manager for Cotton On South Africa

30 Jul 2025

Bernini x Glamour: A sophisticated new season of lifestyle moments

Heineken Beverages Bernini x Glamour: A sophisticated new season of lifestyle moments

30 Jul 2025

More news

How to turn channel partners into brand advocates

Gordon Wilson 8 Aug 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

Maximise customer loyalty with the right combination of rewards

Maximise customer loyalty with the right combination of rewards

Andrew Solomon 24 Jul 2025

Loyalty programmes aren’t fit for purpose: here’s how to fix them

Loyalty programmes aren’t fit for purpose: here’s how to fix them

Alex de Bruyn 23 Jul 2025

Why service matters more than ever: the message from 86% of customers

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

Why most loyalty programmes fail to turn customers into lifelong fans

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Improved inventory and procurement management in a South African context

Improved inventory and procurement management in a South African context

Anton Oosthuizen, QuickEasy Software 9 Jul 2025

Unifying customer data is key to winning digital consumers

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

How to drive customer engagement through data unification in SA

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa 18 Jun 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

The power of omnichannel

The power of omnichannel

Red October Technologies 5 May 2025

Dheeraj Gowrie, Executive: Assurance, at Frogfoot Networks. Image supplied

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

Lebo Moerrane is VML’s head of digital and social media says there are only three big emerging commerce developments that South African brands need to know about right now (Image supplied)

3 big emerging commerce developments South African brands need to know about right now

Lebo Moerane 10 Feb 2025

The local launch of Cisco PoP will give the networking giant a better route to market for its Webex One strategy.

Cisco launches SA PoP for Webex Calling and Contact Centre

Lindsey Schutters 30 Jan 2025

Ryan Falkenberg, CEO, CLEVVA. Image supplied

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

How a single system helps signage companies

How a single system helps signage companies

Anton Oosthuizen, QuickEasy Software 14 Jan 2025

Source: © 123rf Retail media is just the starting point, signalling a shift toward the broader trend of commerce media

3 ways to unlock the power of commerce media

27 Nov 2024

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

Cezanne Joynt 6 Nov 2024

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Anton Oosthuizen, QuickEasy Software 6 Nov 2024

Xander Barnard, Managing Director of The Messenger Network. Image supplied

Hyper-personalisation is the future of customer care

29 Oct 2024

Michael Levinsohn. Image supplied

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Liezel Jonkheid, director and founder of the Consumer Psychology Lab. Image supplied

Why empathy is redefining customer experience in a digital world

Liezel Jonkheid 22 Oct 2024

Image supplied

Using data to revolutionise customer experiences

21 Oct 2024

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