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  • How Cape Town made Bruce Lee's dream come true with Warrior
    Cape Town doubles for a lawless 1870s San Francisco in the kick-ass martial arts action series Warrior, which now has two seasons available to binge on Showmax. Issued by Showmax
  • Online retail in SA soars to R30bn, comprising 2.8% of total retail
    A new report reveals that total growth for online retail in South Africa rose to 66% in 2020, exceeding the 25% growth predicted three years ago, and bringing the total of online retail in South Africa to R30,2bn.
  • The evolution of Gagasi FM and Heart FM
    And you thought 2020 was one heck of a year! 2021 brings winds of change as Gagasi FM and Heart FM will be launching their own media solutions company under holding company MRC Media effective from 1 July 2021. The stations will utilise Mediamark as its sales house until 30 June 2021. Issued by Mediamark
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Company News
Managing customer experience will be vital in holding on to SA's top BPO ranking

Robust, effective voice of the customer programmes will help differentiate SA as the best contact centre destination...

Issued by Smoke Customer Intelligence 3 days ago

Woolworths rolls out virtual beauty services in SA

Woolworths has launched digital beauty experiences, Virtual Try On and Virtual Consultations, which are designed to help consumers reinvent their beauty shopping experience at home...

6 May 2021

Trust - a competitive differentiator in retail banking

Trust is of utmost importance when banks want to build long-term relationships with their retail banking customer segment. This is because...

By Mornay Roberts-Lombard 6 May 2021

How manufacturers can unleash their digital marketplace superpower

Digital marketplaces such as Amazon, Alibaba, click and collect models, and food delivery ecosystems have rapidly changed consumer behaviour, and increased the demand for convenience...

By Haydn Townsend 3 May 2021

#BehindtheBrandManager: Travis Coppin of Food Lover's Market

Managing executive for marketing and buying Travis Coppin fills us in on the Food Lover's brand strategy, and what it takes to survive and thrive in the competitive grocery retail business...

By Lauren Hartzenberg 30 Apr 2021

Optimising customer experience: it all starts with the data

Optimising customer experience by leveraging emerging and new technology results in a host of positive spin-offs for businesses but it must be approached in a methodical and strategic manner...

By Wynand Smit 29 Apr 2021

3 ways to reinvent retail customer engagement in a post-Covid world

As the Covid-19 pandemic has accelerated the shift to shopping online, retailers have had to re-imagine how they do business in a new digital world...

By Robbie Kearns 28 Apr 2021

Massmart's CEO on Covid-driven consumer trends that'll stick

Retail veteran Mitch Slape unpacks the changes in consumer behaviour that the Covid-19 pandemic has brought about, and where Massmart is seeing growth...

By Lauren Hartzenberg 19 Apr 2021

SA consumers increasingly anxious about finance and health

Deloitte's latest State of the Consumer tracker shows South Africans are currently most concerned about finances - even more so than the health impact of Covid-19...

15 Apr 2021

Consumer convenience a competitive advantage in a connected world

Convenience is at the heart of what consumers expect from the products and services they use, says Teljoy CEO Jonathan Hurvitz...

By Jonathan Hurvitz 13 Apr 2021

Customer experience management in the new normal

At home, online and ready to engage - this is the consumer in the new normal, says Accenture Interactive Africa's Ntombi Mhangwani...

By Ntombi Mhangwani 7 Apr 2021




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