CRM South Africa

Subscribe & Follow

BizTrendsTV

RAPT BizTrendsTV: Carmen Murray: The Analogue Renaissance – A return to real-world connection

The Lead Creative

The Lead Creative: Unpacking Cannes 2025 with Xolisa Dyeshana and Saf Sindhi

Promoted

Bridge the gap between management and strategy. Become the adaptive leader the future demands

Omni HR Consulting Bridge the gap between management and strategy. Become the adaptive leader the future demands

2 days

Advertise your job vacancies

The missing link between AI and great CX

The missing link between AI and great CXBruce von Maltitz

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

By Danette Breitenbach 12 Aug 2025

How to turn channel partners into brand advocates

By Gordon Wilson 8 Aug 2025

Company news

More company news | Submit

Smart from the start: 20+ years of changing how shoppers shop

Smart Media Smart from the start: 20+ years of changing how shoppers shop

5 hours

Rainbow Chicken champions heart health with new Farmer Brown Nourish range

Rainbow Chicken Rainbow Chicken champions heart health with new Farmer Brown Nourish range

1 day

Bridge the gap between management and strategy. Become the adaptive leader the future demands

Omni HR Consulting Bridge the gap between management and strategy. Become the adaptive leader the future demands

2 days

Biz Most Read Award winners August 2025

Bizcommunity.com Biz Most Read Award winners August 2025

2 days

R150,000 worth of prizes up for grabs in the search for Border Kei’s emerging bakers

dotGOOD R150,000 worth of prizes up for grabs in the search for Border Kei’s emerging bakers

2 days

Rainbow solves fresh poultry frustration with innovative Farmer Brown Naked Range

Rainbow Chicken Rainbow solves fresh poultry frustration with innovative Farmer Brown Naked Range

27 Aug 2025

OnPoint PR From iconic banter to living brand: CTM launches bold new campaign featuring Carla, Tito, Mario

26 Aug 2025

We outside this summer with the Savanna 500ml can

Heineken Beverages We outside this summer with the Savanna 500ml can

25 Aug 2025

From shelf to screen: dentsu SA leads South Africa’s retail media revolution

Dentsu From shelf to screen: dentsu SA leads South Africa’s retail media revolution

20 Aug 2025

Scan Display shines at the Women in Mice 2025 awards

Scan Display Scan Display shines at the Women in Mice 2025 awards

20 Aug 2025

Trust factor: How SA athleisure brands win Instagram commerce

University of Johannesburg - Marketing Management Trust factor: How SA athleisure brands win Instagram commerce

19 Aug 2025

Waterfall Corner: Your social corner in the heart of Waterfall City

Waterfall Corner Waterfall Corner: Your social corner in the heart of Waterfall City

13 Aug 2025

More news

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

Maximise customer loyalty with the right combination of rewards

Maximise customer loyalty with the right combination of rewards

Andrew Solomon 24 Jul 2025

Loyalty programmes aren’t fit for purpose: here’s how to fix them

Loyalty programmes aren’t fit for purpose: here’s how to fix them

Alex de Bruyn 23 Jul 2025

Why service matters more than ever: the message from 86% of customers

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

Why most loyalty programmes fail to turn customers into lifelong fans

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Improved inventory and procurement management in a South African context

Improved inventory and procurement management in a South African context

Anton Oosthuizen, QuickEasy Software 9 Jul 2025

Unifying customer data is key to winning digital consumers

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

How to drive customer engagement through data unification in SA

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa 18 Jun 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

The power of omnichannel

The power of omnichannel

Red October Technologies 5 May 2025

Dheeraj Gowrie, Executive: Assurance, at Frogfoot Networks. Image supplied

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

Lebo Moerrane is VML’s head of digital and social media says there are only three big emerging commerce developments that South African brands need to know about right now (Image supplied)

3 big emerging commerce developments South African brands need to know about right now

Lebo Moerane 10 Feb 2025

The local launch of Cisco PoP will give the networking giant a better route to market for its Webex One strategy.

Cisco launches SA PoP for Webex Calling and Contact Centre

Lindsey Schutters 30 Jan 2025

Ryan Falkenberg, CEO, CLEVVA. Image supplied

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

How a single system helps signage companies

How a single system helps signage companies

Anton Oosthuizen, QuickEasy Software 14 Jan 2025

Source: © 123rf Retail media is just the starting point, signalling a shift toward the broader trend of commerce media

3 ways to unlock the power of commerce media

27 Nov 2024

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

Cezanne Joynt 6 Nov 2024

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Anton Oosthuizen, QuickEasy Software 6 Nov 2024

Xander Barnard, Managing Director of The Messenger Network. Image supplied

Hyper-personalisation is the future of customer care

29 Oct 2024

Michael Levinsohn. Image supplied

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Liezel Jonkheid, director and founder of the Consumer Psychology Lab. Image supplied

Why empathy is redefining customer experience in a digital world

Liezel Jonkheid 22 Oct 2024

Let's do Biz