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Cash Crusaders introduces WhatsApp service
Cash Crusaders introduces WhatsApp service

Cash Crusaders has launched a WhatsApp service in a move to embrace technology and optimise customer interaction across the franchising business...

10 hours ago

SA Digital CX Report: The R1bn lesson in customer advocacy

The results of the 2020 South African Digital Customer Experience (CX) Report reveals that brands need to adopt new strategies to engage, acquire and retain their customers...

1 day ago

Company News

Covid-19 has changed consumers expectations

Covid-19 has given a whole new meaning to the customer experience. Buying patterns have adapted to online shopping and contactless services...

By Nathalie Schooling 1 day ago

How SA retailer Dry Dock Liquor adapted its strategy during lockdown

Boutique liquor store Dry Dock Liquor has expanded from a local community business into an established online retailer as a result of the pandemic...

3 days ago

Great experiences gives business a highly competitive intuitive advantage

Organisations are on an accelerated journey; evolving digital experiences and assets, aligning their goals to their customers. In the new phase of business; organisations take experiences to the next level; ramping up engagement opportunities and solving for the needs of their customers...

By Viresh Hargovan 3 days ago

Lockdown delivers growth for OneDayOnly has recorded 40% growth over the last four months, as consumers' shifted to online retail channels...

26 Jun 2020

The 50-year evolution of the Game brand

Popular South African retailer Game celebrates 50 years of trade this year...

26 Jun 2020

Customer satisfaction in the last mile is key to retaining customers

The widespread shift to home deliveries is set to outlast the Covid-19 pandemic, making the last mile even more critical to customer satisfaction and repeat business.

19 Jun 2020

Loyalty programmes are central to sustaining the best customer during Covid-19

As businesses strategise over the best way to deal with the Covid-19 pandemic, they cannot afford to lose sight of the importance of sustaining the best customer experience and service quality - and loyalty programmes are central to this.

19 Jun 2020

Retail's new normal

Stimulating economic recovery post the Covid-19 pandemic will be behaviour as opposed to time driven. Governments and brands will need to work hard to make consumers feel safe...

By Michael Smollan 15 Jun 2020

Why agility is key to unlock value in the new (hybrid) world of online retail

South Africa's small but aspirational e-commerce sector has been ushered into sharp focus as a result of Covid-19...

By Gareth Hawkey 10 Jun 2020

#OrchidsandOnions: Long live the new king

There seems to be a new Nando's in town - or at least a wannabe Nando's. I'm not talking about flame-grilled chicken icons, though Nando's is in that particular area. The fast food group has for going on two decades now, been king of the heap when it comes to producing funny, gag-filled advertising...

By Brendan Seery 9 Jun 2020

Retail risk in Covid and post-Covid times - scoring an own goal [Part 2]

Ben Jansen van Rensburg continues his analogy of retail performance management versus sports management...

By Ben Jansen van Rensburg 9 Jun 2020

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