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Heineken Beverages recognised as a Top Employer for 2026 in South Africa and Africa

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12 Jan 2026

SA retail landscape shifts as consumers vote with their wallets

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Biz Most Read Award winners December 2026

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1 Jan 2026

Samsung Air Conditioners show that comfort never takes a season off

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22 Dec 2025

R200,000 up for grabs in Toughees ‘Tough Like Us’ back-to-school competition

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22 Dec 2025

Coca-Cola introduces 'Coca-Coca Mashesha' refreshment at the speed of Mzansi

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19 Dec 2025

Kiwi inspires South Africa’s youth to step up to step in, with R2.1m worth in prizes

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17 Dec 2025

Menlyn Park is Wrapped in Wonder this holiday

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15 Dec 2025

From reactive to strategic - Partnering and collaborating for a sustainable future in the meat trade

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More news

Adheesh Ori, senior director within Accenture Song, South Africa says the South African automotive landscape is clearly evolving, not only through technology or electrification, but in the mindset of the customer behind the purchase (Image source: © 123rf )

Meeting the South African modern car buyers where the customer experience matches the expectation

Adheesh Ori 8 Jan 2026

Arielle Horwitz is the engineering manager at Halo Dot. Source: Supplied.

Why the future of retail calls for a checkout revolution

Arielle Horwitz 8 Jan 2026

How small businesses can decode customer silence

How small businesses can decode customer silence

Liezel Jonkheid 8 Jan 2026

Procurement in SA shifts from cost-saving to driving social impact

Procurement in SA shifts from cost-saving to driving social impact

5 Jan 2026

The Canal Walk Retailer of the Year award was won by Silki (Image supplied)

Canal Walk celebrates retail awards

29 Dec 2025

Why great CX isn't about more channels, but smarter integration

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

How resolving issues can turn first-time buyers into loyal customers

How resolving issues can turn first-time buyers into loyal customers

Liezel Jonkheid 12 Nov 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

SA consumer is rebalancing under money-related stress

15 Oct 2025

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

Loyalty programmes are transforming into lifestyle ecosystems

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

The Future Shopper 2025: VML reveals key trends shaping e-commerce

The Future Shopper 2025: VML reveals key trends shaping e-commerce

19 Sep 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

FNB eBucks dominates South African Loyalty Awards 2025

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

The missing link between AI and great CX

The missing link between AI and great CX

Bruce von Maltitz 19 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

Gordon Wilson, commercial director at Achievement Awards Group. Image supplied

How to turn channel partners into brand advocates

Gordon Wilson 8 Aug 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

Andrew Solomon, marketing director at Achievement Awards Group. Image supplied

Maximise customer loyalty with the right combination of rewards

Andrew Solomon 24 Jul 2025

Alex de Bruyn, founder and CEO of Let'sCreate. Image Supplied

Loyalty programmes aren’t fit for purpose: here’s how to fix them

Alex de Bruyn 23 Jul 2025

Image supplied

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

Riaz Galant, commercial director at Achievement Awards Group. Image supplied

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Improved inventory and procurement management in a South African context

Improved inventory and procurement management in a South African context

Anton Oosthuizen, QuickEasy Software 9 Jul 2025

Kunal Badiani, Vice President – Business & Growth, Middle East, Africa & Turkey, MoEngage. Image supplied

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

Kunal Badiani, Vice President - Business & Growth at MoEngage for Middle East, Africa and Turkey. Image supplied

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa 18 Jun 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

The power of omnichannel

The power of omnichannel

Red October Technologies 5 May 2025

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