CRM South Africa

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

How and why WhatsApp is SA's biggest CX opportunity

FNB eBucks dominates South African Loyalty Awards 2025

FNB eBucks dominates South African Loyalty Awards 2025

FNB eBucks dominates South African Loyalty Awards 2025

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

The missing link between AI and great CX

The missing link between AI and great CX

By Bruce von Maltitz 19 Aug 2025

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Debunking the myth: FMCG brands and festive season advertising

Smart Media Debunking the myth: FMCG brands and festive season advertising

1 day

Introducing South Africa’s first eco-flat wine bottle

Safripol Introducing South Africa’s first eco-flat wine bottle

1 day

Mall of Africa launches Hair-itage campaign for Heritage Month

Mall of Africa Mall of Africa launches Hair-itage campaign for Heritage Month

11 Sep 2025

How can South African retailers use augmented reality to improve shopping experiences?

University of Johannesburg - Marketing Management How can South African retailers use augmented reality to improve shopping experiences?

11 Sep 2025

How AI is taking e-commerce places in South Africa

TDMC How AI is taking e-commerce places in South Africa

10 Sep 2025

The world's first chief dry officer 'CDO' for the world's number 1 cider

OnPoint PR The world's first chief dry officer 'CDO' for the world's number 1 cider

10 Sep 2025

Diamond beneficiation gets multi-million rand investment in South Africa

The Noise Factory Diamond beneficiation gets multi-million rand investment in South Africa

9 Sep 2025

Garmin Southern Africa unveils revamped Rosebank store featuring new dedicated repair centre

Garmin Garmin Southern Africa unveils revamped Rosebank store featuring new dedicated repair centre

8 Sep 2025

Rainbow Chicken puts South African gogos on centre stage

Rainbow Chicken Rainbow Chicken puts South African gogos on centre stage

5 Sep 2025

Jockey South Africa unveils Spring/Summer 2025 Collection

Jockey South Africa Jockey South Africa unveils Spring/Summer 2025 Collection

5 Sep 2025

Get your home spring-ready with LG’s wellness and wardrobe tech

LG Get your home spring-ready with LG’s wellness and wardrobe tech

5 Sep 2025

Switch launches SA’s biggest giveaway: #SwitchUpYourLife with 20 Omoda C7s and R20m in prizes

Switch Energy Drink Switch launches SA’s biggest giveaway: #SwitchUpYourLife with 20 Omoda C7s and R20m in prizes

4 Sep 2025

More news

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

How to turn channel partners into brand advocates

Gordon Wilson 8 Aug 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

Maximise customer loyalty with the right combination of rewards

Maximise customer loyalty with the right combination of rewards

Andrew Solomon 24 Jul 2025

Loyalty programmes aren’t fit for purpose: here’s how to fix them

Loyalty programmes aren’t fit for purpose: here’s how to fix them

Alex de Bruyn 23 Jul 2025

Why service matters more than ever: the message from 86% of customers

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

Why most loyalty programmes fail to turn customers into lifelong fans

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Improved inventory and procurement management in a South African context

Improved inventory and procurement management in a South African context

Anton Oosthuizen, QuickEasy Software 9 Jul 2025

Unifying customer data is key to winning digital consumers

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

How to drive customer engagement through data unification in SA

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa 18 Jun 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

The power of omnichannel

The power of omnichannel

Red October Technologies 5 May 2025

Dheeraj Gowrie, Executive: Assurance, at Frogfoot Networks. Image supplied

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

Lebo Moerrane is VML’s head of digital and social media says there are only three big emerging commerce developments that South African brands need to know about right now (Image supplied)

3 big emerging commerce developments South African brands need to know about right now

Lebo Moerane 10 Feb 2025

The local launch of Cisco PoP will give the networking giant a better route to market for its Webex One strategy.

Cisco launches SA PoP for Webex Calling and Contact Centre

Lindsey Schutters 30 Jan 2025

Ryan Falkenberg, CEO, CLEVVA. Image supplied

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

How a single system helps signage companies

How a single system helps signage companies

Anton Oosthuizen, QuickEasy Software 14 Jan 2025

Source: © 123rf Retail media is just the starting point, signalling a shift toward the broader trend of commerce media

3 ways to unlock the power of commerce media

27 Nov 2024

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

Cezanne Joynt 6 Nov 2024

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Anton Oosthuizen, QuickEasy Software 6 Nov 2024

Xander Barnard, Managing Director of The Messenger Network. Image supplied

Hyper-personalisation is the future of customer care

29 Oct 2024

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