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  • Zara's latest store concept is coming to Cape Town
    Fashion retailer Zara is currently refurbishing and enlarging its flagship store at Victoria Wharf Shopping Centre in Cape Town in order to make it the brand's newest concept store in South Africa, offering a fully integrated experience with
  • The Radio Awards 2021 finalists
    The Radio Awards honours outstanding achievements across Campus, Community, Public Broadcast, and Commercial radio, setting benchmarks for all stations and professionals to strive towards. Finalists for the general categories have been announced.
  • Pick n Pay's exclusive lease agreements coming to an end
    Supermarkets that are privately-owned and controlled by historically disadvantaged persons (HDP) can immediately access letting space in all shopping centres where a Pick n Pay store has exclusivity provisions in its lease agreement.
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Business services
Company News
5 post-Covid consumer myths debunked

Recent Accenture global research shows that 95% of consumers are making significant and lasting changes to how they live, work and shop. South Africa is no different...

By John Watling 8 Jun 2021

Implications of ConCourt ruling for all loyalty programme providers

The Constitutional Court recently handed down judgment on the Clicks Retailers (Pty) Ltd v CSARS case, which has wide ramifications for all loyalty programme providers...

By Joon Chong 7 Jun 2021

Customer service in the 4IR: What's changed?

Alan Yates, customer excellence lead at Roche Diagnostics, discusses the current customer landscape in terms of providing products and services to resellers...

By Alan Yates 4 Jun 2021

Redefining customer relationships in a digital world

In 2020, the global Covid-19 pandemic necessitated a significant - and lasting - shift in consumer behaviour from the interpersonal to online...

3 Jun 2021

Omnichannel: a single point of contact to build successful customer relationships

As organisations around the world come to terms with the biggest disruption in living memory, the fundamentals of a successful business remain intact, and one of the most important of these pillars is relationships...

By Kelvin Brown, Issued by Telviva 1 Jun 2021

Understanding customer needs and maintaining business agility

Not understanding your customer needs is a tough situation to find yourself in...

28 May 2021

6 technologies that should be part of a future CCM strategy

Customer expectations are evolving faster today than ever before and that's hardly surprising. In an always-on world where people have devices with them all the time, they're exposed to great digital experiences on a daily basis...

By Brent Haumann 24 May 2021

Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa

During the PayFast eCommerce Virtual Summit, investor and serial entrepreneur Marek Zmyslowski urged African businesses to employ a more level-headed approach to mapping online growth...

By Lauren Hartzenberg 23 May 2021

#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

South Africa's marketing landscape has an innovative new player... Introducing Wonder, a new customer experience agency born in the 'new normal'...

By Evan-Lee Courie 19 May 2021

A watershed moment for e-commerce in SA

During the PayFast eCommerce Virtual Summit held this week, Jonathan Smit said that for businesses seeking growth, "online is where it's at"...

By Lauren Hartzenberg 18 May 2021

A year in review: Covid-19 and the consumer sector

The economic consequences of Covid-19 are continuing to be felt in the form of changed shopping patterns and lifestyles, but also faster innovation and technology adoption...

By Ashleigh Blair, Bernadette Versfeld and Kelvin Madembo 18 May 2021

6 tips to improve retail loyalty and decrease competition

In the age of digital transformation, it is critical to guide your target audience through the customer journey from interest to purchase...

By Ndagi Job Goshi 14 May 2021

8 post-Covid grocery retail survival strategies

What can grocery retailers do to ensure that they retain their current customers and attract more customers to their stores once the Covid-19 pandemic has ended, asks UJ's Semona Pillay...

By Semona Pillay 13 May 2021

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