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How to drive customer engagement through data unification in SA

How to drive customer engagement through data unification in SAKunal Badiani

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

By Shaun Shehab 20 Jun 2025

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

Company news

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Pet Express launches on Mr D – because your pets deserve instant care too

aHead Marketing Services Pet Express launches on Mr D – because your pets deserve instant care too

5 hours

Unitrans drives innovation to meet Africa’s evolving logistics needs

Unitrans Unitrans drives innovation to meet Africa’s evolving logistics needs

3 days

Risa and Regenesys academic partnership ushers in a new era for South African retail

Retail Institute of South Africa Risa and Regenesys academic partnership ushers in a new era for South African retail

24 Jun 2025

EBM shines on international stage with more international honours

Excellerate Brand Management EBM shines on international stage with more international honours

23 Jun 2025

I say ‘Klippies’, you say…?

Heineken Beverages I say ‘Klippies’, you say…?

20 Jun 2025

Tomy’s ‘That OG’ campaign celebrates canvas originals

Bata Tomy’s ‘That OG’ campaign celebrates canvas originals

19 Jun 2025

Mall of Africa wins top global award

Mall of Africa Mall of Africa wins top global award

19 Jun 2025

Award-winning ambition: Attic Rush claims Gold for Unilever Professional campaign at 2025 MAA

Attic Rush Award-winning ambition: Attic Rush claims Gold for Unilever Professional campaign at 2025 MAA

18 Jun 2025

Smartfill calls on FMCG brands to join circular innovation drive in Thembisa

DY/DX Smartfill calls on FMCG brands to join circular innovation drive in Thembisa

18 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

18 Jun 2025

Bold revamp of Groblersdal Mall to deliver fresh retail experience in the heart of Limpopo

Catchwords Bold revamp of Groblersdal Mall to deliver fresh retail experience in the heart of Limpopo

13 Jun 2025

Breaking the cycle: How investing in young lives builds a thriving nation

Rainbow Chicken Breaking the cycle: How investing in young lives builds a thriving nation

13 Jun 2025

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Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

The power of omnichannel

The power of omnichannel

Red October Technologies 5 May 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

3 big emerging commerce developments South African brands need to know about right now

3 big emerging commerce developments South African brands need to know about right now

Lebo Moerane 10 Feb 2025

The local launch of Cisco PoP will give the networking giant a better route to market for its Webex One strategy.

Cisco launches SA PoP for Webex Calling and Contact Centre

Lindsey Schutters 30 Jan 2025

Can AI agents improve customer experience in tech support?

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

How a single system helps signage companies

How a single system helps signage companies

Anton Oosthuizen, QuickEasy Software 14 Jan 2025

Source: © 123rf Retail media is just the starting point, signalling a shift toward the broader trend of commerce media

3 ways to unlock the power of commerce media

27 Nov 2024

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

Cezanne Joynt 6 Nov 2024

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Anton Oosthuizen, QuickEasy Software 6 Nov 2024

Xander Barnard, Managing Director of The Messenger Network. Image supplied

Hyper-personalisation is the future of customer care

29 Oct 2024

Michael Levinsohn. Image supplied

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Liezel Jonkheid, director and founder of the Consumer Psychology Lab. Image supplied

Why empathy is redefining customer experience in a digital world

Liezel Jonkheid 22 Oct 2024

Image supplied

Using data to revolutionise customer experiences

21 Oct 2024

Ryan Falkenberg, CEO, CLEVVA. Image supplied

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

Ryan Falkenberg 18 Oct 2024

Xander Barnard, MD The Messenger Network. Image supplied

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

Kelvin Brown, Customer Operations Executive, Telviva. Image supplied

How to simplify customer interactions for happier, more loyal customers

Kelvin Brown 11 Oct 2024

Peter Ludi, business development executive at redPanda Software and Borja Sanfeliu, CEO of Loyal Guru. Image supplied

Innovative loyalty progammes are key component of modern retail strategies

27 Sep 2024

Inaugural South Africa Customer Experience Awards launches, calls for entries

Inaugural South Africa Customer Experience Awards launches, calls for entries

12 Sep 2024

Image supplied

Data-rich loyalty programmes can boost retail businesses in SA

12 Sep 2024

Image supplied

5 WhatsApp trends transforming retail customer communication in 2024

Xander Barnard 11 Sep 2024

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

Rogerwilco 9 Sep 2024

Khosi Ncube, chief experience officer at Rentoza. Image supplied

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

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