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Digital strategies key for retail to survive a shifting consumer landscape

The world is in unchartered territory and as many businesses face the harsh reality of lockdown, we are beginning to accept that jobs will be lost, orders will be cancelled...

By Jan Bouwer 28 May 2020

Brands need to reposition as customers form new, more digital habits

Doing things differently in this crisis means doing things digitally...

By Grant Lapping 28 May 2020

Covid-19 driving fundamental shifts in Africa's consumers

The Covid-19 pandemic has given rise to a new kind of African consumer who is already displaying fundamental shifts in consumption and purchase behaviour...

27 May 2020

Apollo Brands revamps Under Armour retail offering during lockdown

New retail services include virtual store walk-throughs and a corporate service that involves bringing a mobile Under Armour store to your office...

26 May 2020

3 factors impacting online shopping in SA, and how to address them during lockdown

SA might never be able to 'go back to normal', especially in terms of retail which currently contributes 15% of South Africa's GDP...

By Semona Pillay 22 May 2020

SA marketers fostering meaningful customer relationships beyond first purchase [report]

Salesforce has released its sixth annual State of Marketing report, including South African data for the first time. The report shows that, locally, marketers are at the forefront, with 76% in South Africa leading customer experience initiatives across their companies...

21 May 2020

Using beauty as a vehicle for economic inclusion

The Covid-19 lockdown has stalled South Africa's dynamic beauty services industry. Due to the high-touch nature of the job, it may be a while until beauty practitioners are able to safely resume trade...

By Lauren Hartzenberg 20 May 2020

Dis-Chem to acquire Baby City for R430m

Dis-Chem Pharmacies is set to acquire Baby City and its network of 33 stores from founder shareholders, the Aronoff family, for R430m...

15 May 2020

Customer service matters

Don't blame Covid-19 for poor service. Covid-19 is just highlighting the gaps in your processes, so use this lockdown to update all your policies and procedures...

By Regine le Roux 15 May 2020

Charting a course for post-Covid retail regeneration

Nielsen has assessed various future scenarios to establish a clear regeneration path for retailers and manufacturers based on short, medium, and long term exit time horizons...

14 May 2020

How brands can be there for at-home consumers

As the new normal sets in, people are spending less money on non-essential items like makeup and outdoor activities, and more time and money on consuming online media. It is important for marketers to understand this shift in consumer behaviour...

By Michael Gullan 13 May 2020

Anxious South Africans to cut spending as impact of Covid-19 unfolds

81% of South Africans said they were either uncertain or pessimistic about the country's economic recovery after Covid-19, compared to 72% in March...

11 May 2020

How Covid-19 is shifting retail customer priorities - report

Covid-19 is driving significant changes in customer experience, supply chains, health and hygiene, and employee engagement, according to the Deloitte Consumer Sentiment in Grocery Retail report...

8 May 2020

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