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Loeries Creative Week

Creative Week kicks off in the Mother City

Loeries Creative Week 2024 honours unyielding creative spirit across Africa and the Middle East

Listen out for the official podcast Bird Watching at the Loeries during Creative Week

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End of an era for Drip Footwear: footwear retailer enters liquidation, laying off employees

Monks and Hoorah's new partnership promises AI-led growth in Africa

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Innovative loyalty progammes are key component of modern retail strategies

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Data-rich loyalty programmes can boost retail businesses in SA

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Inaugural South Africa Customer Experience Awards launches, calls for entries

Inaugural South Africa Customer Experience Awards launches, calls for entries

12 Sep 2024

Company news

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Boost your growing e-commerce with Managed cPanel Hosting by Domains.co.za

Domains.co.za Boost your growing e-commerce with Managed cPanel Hosting by Domains.co.za

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Heineken Beverages is sowing seeds of inclusivity through global worlds together social impact campaign

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Stiles celebrates Heritage Month with 24 years of family values, community commitment, and sustainable practices

Stiles Stiles celebrates Heritage Month with 24 years of family values, community commitment, and sustainable practices

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Volpes Heritage in every stitch: Volpes' commitment to local craftsmanship

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5 WhatsApp trends transforming retail customer communication in 2024

5 WhatsApp trends transforming retail customer communication in 2024

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How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

Rogerwilco 9 Sep 2024

How e-commerce brands can win in the age of customer expectation

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

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Charlie Stewart 19 Aug 2024

Breathe life into customer journey mapping and optimise the moments that matter

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

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Source: © 123rf Part 1 of the South African Customer Experience Report discusses the giant disconnect between businesses and consumers

Part 1: South African Customer Experience Report - The giant disconnect

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6 strategies TDMC considers to build customer loyalty

6 strategies TDMC considers to build customer loyalty

TDMC 30 Jul 2024

NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

NIQ and GfK – an NIQ Company 25 Jul 2024

AI can drive the future of customer service

AI can drive the future of customer service

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Innovative loyalty progammes are key component of modern retail strategies

Innovative loyalty progammes are key component of modern retail strategies

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Inaugural South Africa Customer Experience Awards launches, calls for entries

Inaugural South Africa Customer Experience Awards launches, calls for entries

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Data-rich loyalty programmes can boost retail businesses in SA

Data-rich loyalty programmes can boost retail businesses in SA

12 Sep 2024

5 WhatsApp trends transforming retail customer communication in 2024

5 WhatsApp trends transforming retail customer communication in 2024

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How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

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How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

3 ways to combat AI-generated fake content and build brand trust

Charlie Stewart 19 Aug 2024

Breathe life into customer journey mapping and optimise the moments that matter

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

Part 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024

Source: © 123rf Part 1 of the South African Customer Experience Report discusses the giant disconnect between businesses and consumers

Part 1: South African Customer Experience Report - The giant disconnect

30 Jul 2024

6 strategies TDMC considers to build customer loyalty

6 strategies TDMC considers to build customer loyalty

TDMC 30 Jul 2024

NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

NIQ and GfK – an NIQ Company 25 Jul 2024

AI can drive the future of customer service

AI can drive the future of customer service

Warren Hawkins 25 Jul 2024

Source: © 123rf PwC South Africa’s Voice of the Consumer Survey 2024: South African findings report found six key imperatives to shrink the consumer trust deficit

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18 Jul 2024

Can AI help change how businesses view customer service emails?

Can AI help change how businesses view customer service emails?

Ryan Falkenberg 8 Jul 2024

How to handle customer complaints

How to handle customer complaints

21 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

The Salesforce World Tour attracted over 2,000 attendees.

Salesforce world tour comes to SA with $5.8bn growth projected

Lindsey Schutters 7 Jun 2024

Understand what customers value, rather than price

Understand what customers value, rather than price

Warren Hawkins 4 Jun 2024

A clever way to improve service delivery

A clever way to improve service delivery

Ryan Falkenberg 24 May 2024

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Natalie Van Der Merwe & James Guthrie 20 May 2024

5 tips to build personalised engagement with your customers

5 tips to build personalised engagement with your customers

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Image supplied. Jaco Roux, head of product at South African e-commerce ecosystem, Bob Group, looks at how smaller businesses can compete with big-name online retail stores

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Jaco Roux 3 May 2024

Widespread adoption of AI is shaping next-gen customer service

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

SA scoops 8 International Loyalty Awards

SA scoops 8 International Loyalty Awards

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5 benefits of rewards programmes

5 benefits of rewards programmes

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Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand

Marketers say goodbye to cookies, hello to first-party data

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Navigating the future of customer loyalty

Navigating the future of customer loyalty

Nolan Daniel 15 Apr 2024

4 business trends to navigate the economic future

4 business trends to navigate the economic future

10 Apr 2024

Exclusive: How to successfully market your brand with significant calendar days

Lindsay Manuel 26 Mar 2024

The transformative power of a well-designed rewards programme

The transformative power of a well-designed rewards programme

Dharmesh Bhana 14 Mar 2024

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5 dos and don’ts to secure customer loyalty

Nick Durrant, Bluegrass Digital 12 Mar 2024

AI has positively transformed CX - Experian report

AI has positively transformed CX - Experian report

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Driving customer-centricity through harmonising insights, strategy, and operational implementation

React Customer Research 20 Feb 2024

The future of conversational chat channels in SA

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

The crucial role of frontline retail workers in shaping customer experience

The crucial role of frontline retail workers in shaping customer experience

Serena Ho 14 Feb 2024

From prospect to profit – why sales, CRM, and service desk software matters

From prospect to profit – why sales, CRM, and service desk software matters

Anton Oosthuizen, QuickEasy Software 13 Feb 2024

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

OriginalNerdsZA 12 Feb 2024

7 skills every CX interviewer needs

7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

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