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Youth Charter calls for greater cohesion in sports development aligned with SDGs

Mr Price Foundation launches R3m fund for young entrepreneurs

Honouring the youth: A celebration of courage, commitment, and change

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experienceLiezel Jonkheid

The power of omnichannel

The power of omnichannel

5 May 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

Is it the end of traditional CX and the rise of consumer dictatorship?

By Dheeraj Gowrie 9 Apr 2025

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Sowing the seeds of food security

Libstar Sowing the seeds of food security

21 hours

Jockey Skimmies are back – the iconic Seamfree essential returns by popular demand

Jockey South Africa Jockey Skimmies are back – the iconic Seamfree essential returns by popular demand

3 Jun 2025

Biz Most Read Award winners May 2025

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2 Jun 2025

Fourways Mall keeps momentum going

Fourways Mall Fourways Mall keeps momentum going

2 Jun 2025

The 32 winners of the 2025 Product of the Year Awards have been announced (Image supplied)

Product of the Year South Africa The 32 Product of the Year 2025 winners

30 May 2025

Koo celebrates Mzansi mothers with nationwide 'A Song for Ma' competition

OrchardOn25 Koo celebrates Mzansi mothers with nationwide 'A Song for Ma' competition

30 May 2025

Malls unite to showcase the Your Cancer Counts campaign

Taryn Louch Creative Malls unite to showcase the Your Cancer Counts campaign

28 May 2025

Moms of Menlyn Expo launches at Menlyn

Menlyn Park Moms of Menlyn Expo launches at Menlyn

27 May 2025

Frigair 2025: Hervac systems vital to food and beverage industry

FRIGAIR EXPO 2025 Frigair 2025: Hervac systems vital to food and beverage industry

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4 co-located trade shows maximise time and cost savings for industry

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26 May 2025

Converge Africa 2025 wraps with record engagement and industry-shaping insights

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26 May 2025

Consumers prefer relevant local advertising – new research

Spark Media Consumers prefer relevant local advertising – new research

23 May 2025

More news

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

3 big emerging commerce developments South African brands need to know about right now

3 big emerging commerce developments South African brands need to know about right now

Lebo Moerane 10 Feb 2025

The local launch of Cisco PoP will give the networking giant a better route to market for its Webex One strategy.

Cisco launches SA PoP for Webex Calling and Contact Centre

Lindsey Schutters 30 Jan 2025

Can AI agents improve customer experience in tech support?

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

How a single system helps signage companies

How a single system helps signage companies

Anton Oosthuizen, QuickEasy Software 14 Jan 2025

Source: © 123rf Retail media is just the starting point, signalling a shift toward the broader trend of commerce media

3 ways to unlock the power of commerce media

27 Nov 2024

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

Cezanne Joynt 6 Nov 2024

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Anton Oosthuizen, QuickEasy Software 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Liezel Jonkheid, director and founder of the Consumer Psychology Lab. Image supplied

Why empathy is redefining customer experience in a digital world

Liezel Jonkheid 22 Oct 2024

Image supplied

Using data to revolutionise customer experiences

21 Oct 2024

Ryan Falkenberg, CEO, CLEVVA. Image supplied

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

Ryan Falkenberg 18 Oct 2024

Xander Barnard, MD The Messenger Network. Image supplied

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

Kelvin Brown, Customer Operations Executive, Telviva. Image supplied

How to simplify customer interactions for happier, more loyal customers

Kelvin Brown 11 Oct 2024

Peter Ludi, business development executive at redPanda Software and Borja Sanfeliu, CEO of Loyal Guru. Image supplied

Innovative loyalty progammes are key component of modern retail strategies

27 Sep 2024

Inaugural South Africa Customer Experience Awards launches, calls for entries

Inaugural South Africa Customer Experience Awards launches, calls for entries

12 Sep 2024

Image supplied

Data-rich loyalty programmes can boost retail businesses in SA

12 Sep 2024

Image supplied

5 WhatsApp trends transforming retail customer communication in 2024

Xander Barnard 11 Sep 2024

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

Rogerwilco 9 Sep 2024

Khosi Ncube, chief experience officer at Rentoza. Image supplied

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

3 ways to combat AI-generated fake content and build brand trust

Charlie Stewart 19 Aug 2024

Martie De Beer, CCaaS Executive Telviva . Image supplied

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

Ryan Falkenberg, CEO CLEVVA. Image supplied

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

Part 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024