CRM South Africa

Loeries

VML Birdwatching at The Loeries | Episode 2: Katherine Madley on the state of retail

Danette Breitenbach

VML Birdwatching at The Loeries | Episode 1: Insights from the jury presidents

Danette Breitenbach

Leaders talk love, AI and authenticity

Karabo Ledwaba

IMC Confrerence

#NedbankIMC2025 | Dr Gillian Hammah's 7 steps to integrating AI in your business

Karabo Ledwaba

Brands are showing up, consumers expect them to

Danette Breitenbach

Build for the long-term, responsibly

Danette Breitenbach

BizTrendsTV

RAPT BizTrendsTV: Nicole Adriaans: The future workplace

The Lead Creative

The Lead Creative: Unpacking Cannes 2025 with Xolisa Dyeshana and Saf Sindhi

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Anger is a smokescreen: Deciphering the high-energy emotions that drive our stakeholders

Anger is a smokescreen: Deciphering the high-energy emotions that drive our stakeholdersChantel Botha, BrandLove

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experienceBruce von Maltitz

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Township retail gets an upgrade to be more sustainable

DY/DX Township retail gets an upgrade to be more sustainable

1 day

New BMi Research reports uncover what’s driving changes in consumer spend, behaviour

BMi Research New BMi Research reports uncover what’s driving changes in consumer spend, behaviour

2 days

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

Rogerwilco Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

2 days

Jockey amplifies support for Breast Cancer Awareness Month with PinkDrive partnership

Jockey South Africa Jockey amplifies support for Breast Cancer Awareness Month with PinkDrive partnership

2 days

Meat, markets and money: Empowering SA entrepreneurs for a food-secure future

AMIE Meat, markets and money: Empowering SA entrepreneurs for a food-secure future

2 days

Switch Energy Drink announced as Schools SA20 title partner

Switch Energy Drink Switch Energy Drink announced as Schools SA20 title partner

3 days

Computer Mania’s Shopify migration: Building a scalable e-commerce future

Realm Digital Computer Mania’s Shopify migration: Building a scalable e-commerce future

3 Oct 2025

Roots 8.1 reveals compelling insights into local SA consumer behaviour (with plenty of surprises)

Spark Media Roots 8.1 reveals compelling insights into local SA consumer behaviour (with plenty of surprises)

3 Oct 2025

A-OSH Expo - Meeting the Western Cape’s occupational health and safety needs

A-OSH EXPO A-OSH Expo - Meeting the Western Cape’s occupational health and safety needs

2 Oct 2025

Retail Media’s big bang: South Africa’s leap from test to transformation

Dentsu Retail Media’s big bang: South Africa’s leap from test to transformation

1 Oct 2025

Capitec launches client-led ‘Bank on better’ campaign

Capitec Capitec launches client-led ‘Bank on better’ campaign

1 Oct 2025

More news

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 3 days

Loyalty programmes are transforming into lifestyle ecosystems

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

The Future Shopper 2025: VML reveals key trends shaping e-commerce

The Future Shopper 2025: VML reveals key trends shaping e-commerce

19 Sep 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

FNB eBucks dominates South African Loyalty Awards 2025

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

The missing link between AI and great CX

The missing link between AI and great CX

Bruce von Maltitz 19 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

How to turn channel partners into brand advocates

Gordon Wilson 8 Aug 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

Maximise customer loyalty with the right combination of rewards

Maximise customer loyalty with the right combination of rewards

Andrew Solomon 24 Jul 2025

Loyalty programmes aren’t fit for purpose: here’s how to fix them

Loyalty programmes aren’t fit for purpose: here’s how to fix them

Alex de Bruyn 23 Jul 2025

Why service matters more than ever: the message from 86% of customers

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

Why most loyalty programmes fail to turn customers into lifelong fans

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Improved inventory and procurement management in a South African context

Improved inventory and procurement management in a South African context

Anton Oosthuizen, QuickEasy Software 9 Jul 2025

Kunal Badiani, Vice President – Business & Growth, Middle East, Africa & Turkey, MoEngage. Image supplied

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

Kunal Badiani, Vice President - Business & Growth at MoEngage for Middle East, Africa and Turkey. Image supplied

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa 18 Jun 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

The power of omnichannel

The power of omnichannel

Red October Technologies 5 May 2025

Dheeraj Gowrie, Executive: Assurance, at Frogfoot Networks. Image supplied

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

Lebo Moerrane is VML’s head of digital and social media says there are only three big emerging commerce developments that South African brands need to know about right now (Image supplied)

3 big emerging commerce developments South African brands need to know about right now

Lebo Moerane 10 Feb 2025

The local launch of Cisco PoP will give the networking giant a better route to market for its Webex One strategy.

Cisco launches SA PoP for Webex Calling and Contact Centre

Lindsey Schutters 30 Jan 2025

Ryan Falkenberg, CEO, CLEVVA. Image supplied

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

How a single system helps signage companies

How a single system helps signage companies

Anton Oosthuizen, QuickEasy Software 14 Jan 2025

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