CRM South Africa

World PR Day

What's the story that deserves to exist?

Mike Sharman

PR is not a shortcut to credibility; 5 questions to determine media readiness

Nokuthula Khwela

A Golden Age of Strategic PR must also be a golden age of disclosures

Solly Moeng

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Loyalty programmes lose value when shoppers cannot keep up

Loyalty programmes lose value when shoppers cannot keep upByron Rode

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aQuellé Mzansi Mango spreads joy to 2 deserving fans

aQuellé aQuellé Mzansi Mango spreads joy to 2 deserving fans

14 hours

The fast food brands South Africans notice are not always the ones they buy

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22 Jul 2026

Disruptor brands cash in on SA’s retail banking sector

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21 Jul 2026

Wine joins Rugby's Greatest Rivalry

Heineken Beverages Wine joins Rugby's Greatest Rivalry

17 Jul 2026

Akhoma Qengqe, general manager of KFC Africa, with the Minister in the Presidency for Women, Youth and Persons with Disabilities and Minister of Social Development, Sindisiwe Chikunga. Image supplied.

KFC Africa Doing finger-licking good: KFC Africa serves up its first-ever impact report

15 Jul 2026

Sustainability at Isanti Glass: Verified through Section 12L

Isanti Glass Sustainability at Isanti Glass: Verified through Section 12L

10 Jul 2026

Fast food gets serious: SA brands fight for every bite

Insight Survey Fast food gets serious: SA brands fight for every bite

9 Jul 2026

New Queenswood Spur opens as families seek affordable spaces to reconnect

OnPoint PR New Queenswood Spur opens as families seek affordable spaces to reconnect

9 Jul 2026

On The Dot expands specialised logistics capability for publishers, retailers and e-commerce partners

On the Dot On The Dot expands specialised logistics capability for publishers, retailers and e-commerce partners

6 Jul 2026

Spur turns winter school holiday meals into a Minions & Monsters themed family outing

OnPoint PR Spur turns winter school holiday meals into a Minions & Monsters themed family outing

6 Jul 2026

100% local oranges for Tiger Brands' Oros

Tiger Brands 100% local oranges for Tiger Brands' Oros

2 Jul 2026

BizTrends2027 | Sponsorship opens for business

Bizcommunity.com BizTrends2027 | Sponsorship opens for business

1 Jul 2026

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The real value of rewards lies beyond the transaction

The real value of rewards lies beyond the transaction

Lianne Booth 15 Jul 2026

Companies must design employee-led customer experience to secure loyalty and revenue

Companies must design employee-led customer experience to secure loyalty and revenue

Liezel Jonkheid 17 Jun 2026

SA is no longer an emerging loyalty market, it is a mature one

SA is no longer an emerging loyalty market, it is a mature one

Len Lubbe 9 Jun 2026

How to lose a customer in 16 days

William Smook 8 Jun 2026

Source:

Your customers are unreliable narrators — and your segmentation is built on it

Greg Streatfield 27 May 2026

Cinema meets retail in new Nu Metro x Edgars Club partnership deal

Cinema meets retail in new Nu Metro x Edgars Club partnership deal

26 May 2026

Exclusive: Consumers embrace digital ecosystems cautiously, prioritising trust over convenience

Exclusive: Consumers embrace digital ecosystems cautiously, prioritising trust over convenience

Tshepo Moila 26 May 2026

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

7 May 2026

A key theme going into 2026 is social engineering and the impact that has on fraud (Image source: Spend Trend 2026 Report)

#BizTrends | Spend Trend 2026 Part 1: Social engineering and its impact on fraud

Danette Breitenbach 29 Apr 2026

African retail’s future hinges on tech-driven consumer insights

African retail’s future hinges on tech-driven consumer insights

Blessed Hwaire 23 Apr 2026

SA’s largest multi-partner rewards programme rebrands as Lifestyle Rewards

SA’s largest multi-partner rewards programme rebrands as Lifestyle Rewards

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Consumers are loyal to benefits, not brands

Consumers are loyal to benefits, not brands

Caxton Media 8 Apr 2026

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

5 ways AI is transforming CX

Terena Chetty 27 Mar 2026

The 'experience economy' has arrived as consumers' expectations shift

Adheesh Ori 25 Mar 2026

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Evan-Lee Courie 24 Mar 2026

Whitepaper reveals 85% of South African consumers hooked on loyalty programmes

20 Mar 2026

African Loyalty Awards spotlight customer-centric brands

19 Mar 2026

Why data protection is the new currency for consumer trust in 2026

Lungelo Dlamini 13 Mar 2026

Controlling your loyalty channel leads to better customer insights

Len Lubbe 11 Mar 2026

Neglecting customer experience is stunting small business growth

Liezel Jonkheid 2 Mar 2026

Can banks restore trust after app failures shake customer confidence?

Nitesh Singh 17 Feb 2026

CX outsourcing is shifting from scale to strategic outcomes

Clinton Cohen 11 Feb 2026

Converge Africa 2026 confirms latest headline sponsors

Converge Africa 10 Feb 2026

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 22 Jan 2026

Meeting the South African modern car buyers where the customer experience matches the expectation

Adheesh Ori 8 Jan 2026

Why the future of retail calls for a checkout revolution

Arielle Horwitz 8 Jan 2026

How small businesses can decode customer silence

Liezel Jonkheid 8 Jan 2026

Procurement in SA shifts from cost-saving to driving social impact

5 Jan 2026

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