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Embrace self-service to improve customer experience

Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent...

By Wynand Smit 17 Feb 2020

Lessons from the second last Blockbuster in the world

Dargaville, a small town on the banks of the Wairoa River in the North Island of New Zealand with a population of approximately 4,500 people, lost the second-last 'Blockbuster' movie store on Earth a few weeks ago. The last one is in the town of Bend, Oregon in the USA...

By Damon Stapleton 12 Feb 2020

#BehindtheSelfie with... Amanda Cromhout, founder and CEO of Truth Customer Leadership

This week, we go #BehindtheSelfie with Amanda Cromhout, founder and CEO of Truth Customer Leadership and Emerce Commerce, as well as #NedbankIMC2020 speaker...

By Leigh Andrews 12 Feb 2020

SA's 2Engage plans for further growth in Africa and abroad

South African fintech and customer engagement business, 2Engage, is pursuing international growth opportunities...

12 Feb 2020

Your customers are your business model

Increasingly, customers are engaging with brands remotely - this is the age of online shopping and deliveries, with online services making it easy for customers to buy and consume without leaving their homes...

By Chris Swanepoel 10 Feb 2020

CX will drive business in 2020

While it has become easy to fall into the trap of only paying lip service to customer experience (CX), it is one of the most important aspects of doing business in 2020...

By Paul McIntyre 7 Feb 2020

Innervation acquires loyalty business from Tritech Media

Innervation Pan African Payment Solutions has acquired African loyalty business, The Loyalty Box, from Tritech Media for an undisclosed amount...

4 Feb 2020

Pockets of CPG growth found amid squeezed consumer spending

Like many business sectors in the country, the South African retail industry is battling the effects of stagnant GDP growth and constrained consumer spending...

By Lauren Hartzenberg 4 Feb 2020

The case for loyalty programmes

If repeat business is about regular customers, then loyalty programmes are the mechanism businesses can use to attract and retain these customers...

3 Feb 2020

Connecting with customers on the ground is not dead

There could be light at the end of the tunnel for big brands trying to reconnect with their customers on the ground...

27 Jan 2020

Customer experience trumps product and price in 2020

Nathalie Schooling urges companies to prioritise CX spend this year, and shares five simple steps to get started...

23 Jan 2020

Skynamo secures $30m investment from Five Elms Capital

South African sales tech provider secures Series A funding from leading software investor to accelerate adoption of its field sales app and management platform globally...

Issued by Skynamo 23 Jan 2020

#BizTrends2020: SA trends for brick and mortar stores - the present and the future

It's a new year and a blank page is ready to be filled with the retail story of 2020...

By Beate Stiehler-Mulder and Mariëtte Frazer 22 Jan 2020

Key findings from the SA Annual Online Review Survey 2020

A new report underscores how increasingly important it is for local businesses to engage effectively with the rapidly-growing number of consumers who leave online reviews on multiple social media platforms...

Issued by Social Places 22 Jan 2020

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