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  • Cape Town rental property market presenting a mixed bag of tricks
    While the recent PayProp State of the Rental Industry Survey found that the key challenges agents currently face are a shrinking viable tenant pool, lower tenant affordability and high arrears, the Cape Town market continues to march to its own drum according to Lorraine-Marie Dellbridge, rental manager for Lew Geffen Sotheby's International Realty in Cape Town's Southern Suburbs, False Bay and Noordhoek.
  • RIP to former Spur chief Pierre Van Tonder
    Pierre Van Tonder, Spur Corporation's former CEO, died in a Cape Town hospital at the age of 62 on Sunday evening, 9 May.
  • Kaya 959 appoints Sibongile Mtyali as its new managing director
    The Kaya 959 board of directors is pleased to announce the appointment of Sibongile Mtyali as the new Kaya 959 managing director effective 1 June 2021. Mtyali replaces former managing director who stepped down from his position in December 2020. Issued by KAYA 959
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Woolworths rolls out virtual beauty services in SA

Woolworths has launched digital beauty experiences, Virtual Try On and Virtual Consultations, which are designed to help consumers reinvent their beauty shopping experience at home...

6 May 2021

Trust - a competitive differentiator in retail banking

Trust is of utmost importance when banks want to build long-term relationships with their retail banking customer segment. This is because...

By Professor Mornay Roberts-Lombard 6 May 2021

How manufacturers can unleash their digital marketplace superpower

Digital marketplaces such as Amazon, Alibaba, click and collect models, and food delivery ecosystems have rapidly changed consumer behaviour, and increased the demand for convenience...

By Haydn Townsend 3 May 2021

#BehindtheBrandManager: Travis Coppin of Food Lover's Market

Managing executive for marketing and buying Travis Coppin fills us in on the Food Lover's brand strategy, and what it takes to survive and thrive in the competitive grocery retail business...

By Lauren Hartzenberg 30 Apr 2021

Optimising customer experience: it all starts with the data

Optimising customer experience by leveraging emerging and new technology results in a host of positive spin-offs for businesses but it must be approached in a methodical and strategic manner...

By Wynand Smit 29 Apr 2021

3 ways to reinvent retail customer engagement in a post-Covid world

As the Covid-19 pandemic has accelerated the shift to shopping online, retailers have had to re-imagine how they do business in a new digital world...

By Robbie Kearns 28 Apr 2021

Massmart's CEO on Covid-driven consumer trends that'll stick

Retail veteran Mitch Slape unpacks the changes in consumer behaviour that the Covid-19 pandemic has brought about, and where Massmart is seeing growth...

By Lauren Hartzenberg 19 Apr 2021

SA consumers increasingly anxious about finance and health

Deloitte's latest State of the Consumer tracker shows South Africans are currently most concerned about finances - even more so than the health impact of Covid-19...

15 Apr 2021

Consumer convenience a competitive advantage in a connected world

Convenience is at the heart of what consumers expect from the products and services they use, says Teljoy CEO Jonathan Hurvitz...

By Jonathan Hurvitz 13 Apr 2021

Customer experience management in the new normal

At home, online and ready to engage - this is the consumer in the new normal, says Accenture Interactive Africa's Ntombi Mhangwani...

By Ntombi Mhangwani 7 Apr 2021

Customers are wanting personalised experiences from winning brands

Today, experience is king and 80% of customers say they are more likely to do business with a company if it offers personalised experiences...

By Haydn Townsend 24 Mar 2021

Online retailers continue to face challenges that undermine the customer experience

A study evaluating the consumer experience of online shoppers has highlighted the challenges that continue to face online retailers including ensuring sufficient stock, transaction and delivery issues and unclear refund practices...

Issued by BMi Research 23 Mar 2021

Xtra Savings rewards programme now 17 million members strong

The Shoprite Group's Xtra Savings Programme is now South Africa's largest supermarket rewards programme...

17 Mar 2021

B2B bullish about e-commerce opportunities

Business has changed forever, we need to rethink our priorities, strategies and processes. Suddenly entire workforces are working remotely and most budgets are now non-existent...

By Nick Durrant, Issued by Bluegrass Digital 17 Mar 2021




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