Zando's coming of age

Zando launched in 2012 as an online shoe retailer when e-commerce in SA was very much in its infancy. Fast-forward to 2019, the business has transformed into an ever-expanding fashion marketplace...

By Lauren Hartzenberg 15 Feb 2019

How an efficient warehouse operation could save you a sale

One of the biggest frustrations instore shoppers face is not being able to find products they're looking for - whether they are sold out, hard to find or simply not practical to keep in stock...

By Mark Thomson 15 Feb 2019

5 businesses you'd be smart to start in 2019

These are the business opportunities set to grow exponentially in 2019, according to SA investor Manuel Koser...

12 Feb 2019

10 ways to win over customers' hearts this Valentine's Day

Happy (almost) Valentine's Day, retailers! Since the day of hearts is upon us, we thought it's high time to remind merchants about the things they can do to spread the love...

By Higor Torchia 12 Feb 2019

4 CRM marketing trends to ignite 2019

Never has the emphasis on customer centricity been more rampant than it is in the era of the connected customer who, thanks to technology, has become more powerful and vocal than ever before, marking only the beginning of an era where failure to listen equals a rapid demise of your brand...

By Sugeshni Subroyen 12 Feb 2019

The coming shopping centre ecosystem apocalypse

The shopping centre ecosystem is facing an apocalypse. Why? Because shops are middlemen and the internet is killing middlemen...

By Alan Knott-Craig 11 Feb 2019

6 ways to win with CX

Branding and selling is about knowing what and how technology can assist in the CX experience but it's also about ensuring that there's a human and emotional connection with the consumer every step of the way...

By Eben Esterhuizen 8 Feb 2019

The brands leading, challenging and exploring in 2019

Coca-Cola dividing their products into three categories - leaders, challengers and explorers - is a good way of defining the future of any brand...

By Jainita Khatri 5 Feb 2019

Rethinking the relevance of big data

With consumers manipulating the way they come across on social media as well as online channels, marketing campaigns using data to reach them can go awry and mess with your CX strategy...

By Wynand Smit 1 Feb 2019

3 business non-negotiables for 2019

Value in the form of quality interactions and ethics are the biggest priority for consumers in 2019, and this will shape how companies design solutions, deliver services and communicate...

By Leigh Whiting 31 Jan 2019

Keeping physical retail alive, and growing

Is the bricks and mortar ship really going down? Not for those that innovate and adapt, says Vend's Higor Torchia...

By Higor Torchia 30 Jan 2019

#BizTrends2019: Shop defines 6 trends shaping the future of retail

Technology and changing customer demographics have set a new stage for retail. Success today is defined by the ability to keep up, or get out in front of, trends that are driving consumer purchases...

By Leo Van De Polder 30 Jan 2019

#BizTrends2019: 2019, a definitive year in FMCG

IRI's Marylee Townshend predicts 7 trends that will influence the future of FMCG...

By Marylee Townshend 29 Jan 2019

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