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Can banks restore trust after app failures shake customer confidence?

Can banks restore trust after app failures shake customer confidence?Nitesh Singh

CX outsourcing is shifting from scale to strategic outcomes

CX outsourcing is shifting from scale to strategic outcomes

By Clinton Cohen 11 Feb 2026

Converge Africa 2026 confirms latest headline sponsors

Converge Africa 2026 confirms latest headline sponsors

10 Feb 2026

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Whenever you’re on the go, your doughnuts are too

Krispy Kreme Whenever you’re on the go, your doughnuts are too

13 hours

Retail fire safety in South Africa: Why compliance and risk management demand urgent attention

Firexpo Retail fire safety in South Africa: Why compliance and risk management demand urgent attention

14 hours

Luke Oliver, head of food at Mr D

aHead Marketing Services State of the food nation: What South Africa is really ordering right now

1 day

Converge Africa proudly announces Amazon South Africa as a Diamond partner

Converge Africa Converge Africa proudly announces Amazon South Africa as a Diamond partner

1 day

Jean-marc Johannes to represent South Africa at The Battle Of Champions 2026 In Macau, China

MANZI Water Jean-marc Johannes to represent South Africa at The Battle Of Champions 2026 In Macau, China

1 day

4 stands, 1 sustainable philosophy

Scan Display 4 stands, 1 sustainable philosophy

2 days

Epic Outdoor unlocks the final piece of the funnel with national Shell Retail Network

Epic Outdoor Epic Outdoor unlocks the final piece of the funnel with national Shell Retail Network

3 days

On-site search is your highest intent channel. Most e-commerce sites still treat it as a utility.

Bluegrass Digital On-site search is your highest intent channel. Most e-commerce sites still treat it as a utility.

3 days

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Pedros snaps up Bird & Co in bold expansion move

Pedros Pedros snaps up Bird & Co in bold expansion move

20 Feb 2026

Mr D accelerates multi-category retail strategy with Absolute Pets partnership

aHead Marketing Services Mr D accelerates multi-category retail strategy with Absolute Pets partnership

19 Feb 2026

JTI South Africa certified as Top Employer for 2026

JTI South Africa JTI South Africa certified as Top Employer for 2026

18 Feb 2026

More news

The future of CX: Why trust and empathy will drive consumer loyalty

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 22 Jan 2026

Adheesh Ori, senior director within Accenture Song, South Africa says the South African automotive landscape is clearly evolving, not only through technology or electrification, but in the mindset of the customer behind the purchase (Image source: © 123rf )

Meeting the South African modern car buyers where the customer experience matches the expectation

Adheesh Ori 8 Jan 2026

Arielle Horwitz is the engineering manager at Halo Dot. Source: Supplied.

Why the future of retail calls for a checkout revolution

Arielle Horwitz 8 Jan 2026

How small businesses can decode customer silence

How small businesses can decode customer silence

Liezel Jonkheid 8 Jan 2026

Procurement in SA shifts from cost-saving to driving social impact

Procurement in SA shifts from cost-saving to driving social impact

5 Jan 2026

The Canal Walk Retailer of the Year award was won by Silki (Image supplied)

Canal Walk celebrates retail awards

29 Dec 2025

Why great CX isn't about more channels, but smarter integration

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

How resolving issues can turn first-time buyers into loyal customers

How resolving issues can turn first-time buyers into loyal customers

Liezel Jonkheid 12 Nov 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

SA consumer is rebalancing under money-related stress

15 Oct 2025

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

Loyalty programmes are transforming into lifestyle ecosystems

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

Image supplied

The Future Shopper 2025: VML reveals key trends shaping e-commerce

19 Sep 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

FNB eBucks team. Image supplied

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

Bruce von Maltitz | image supplied

The missing link between AI and great CX

Bruce von Maltitz 19 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

Gordon Wilson, commercial director at Achievement Awards Group. Image supplied

How to turn channel partners into brand advocates

Gordon Wilson 8 Aug 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

Andrew Solomon, marketing director at Achievement Awards Group. Image supplied

Maximise customer loyalty with the right combination of rewards

Andrew Solomon 24 Jul 2025

Alex de Bruyn, founder and CEO of Let'sCreate. Image Supplied

Loyalty programmes aren’t fit for purpose: here’s how to fix them

Alex de Bruyn 23 Jul 2025

Image supplied

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

Riaz Galant, commercial director at Achievement Awards Group. Image supplied

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Improved inventory and procurement management in a South African context

Improved inventory and procurement management in a South African context

Anton Oosthuizen, QuickEasy Software 9 Jul 2025

Kunal Badiani, Vice President – Business & Growth, Middle East, Africa & Turkey, MoEngage. Image supplied

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

Kunal Badiani, Vice President - Business & Growth at MoEngage for Middle East, Africa and Turkey. Image supplied

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

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