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How Sarah Collins, founder of Wonderbag, is changing lives globally

Evan-Lee Courie

Telkom's Gugu Mthembu takes African perspective to #Cannes2025 jury

Karabo Ledwaba

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RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

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RAPT BizTrendsTV: Agentic AI - How to use it and command your own AI "army" with Musa Kalenga

RAPT BizTrendsTV: Agentic AI - How to use it and command your own AI "army" with Musa Kalenga

RAPT BizTrendsTV: Agentic AI - How to use it and command your own AI "army" with Musa Kalenga

RAPT BizTrendsTV: Agentic AI - How to use it and command your own AI "army" with Musa Kalenga

#See: Tourism Minister urges travellers to rediscover South Africa this Easter with new campaign

#See: Tourism Minister urges travellers to rediscover South Africa this Easter with new campaign

RAPT BizTrendsTV: GG Alcock on KasiNomics - A growth trend reshaping Africa's economies

The power of omnichannel

The power of omnichannelRed October Technologies

Is it the end of traditional CX and the rise of consumer dictatorship?

Is it the end of traditional CX and the rise of consumer dictatorship?

By Dheeraj Gowrie 9 Apr 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scores

By Liezel Jonkheid 12 Mar 2025

Company news

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All about YOU! Putting YOU in YOUth Month on Biz!

Bizcommunity.com All about YOU! Putting YOU in YOUth Month on Biz!

10 hours

Achievement Awards Group and Heineken Beverages partner to empower tavern owners

Achievement Awards Group Achievement Awards Group and Heineken Beverages partner to empower tavern owners

14 hours

AMIE urges government to adopt regionalised response to avian flu outbreak in Brazil

AMIE AMIE urges government to adopt regionalised response to avian flu outbreak in Brazil

14 hours

High scores all round at Liberty Midlands Mall’s Gaming Festival 2025

Taryn Louch Creative High scores all round at Liberty Midlands Mall’s Gaming Festival 2025

16 May 2025

Mall of Africa builds new assembly area for local school

Mall of Africa Mall of Africa builds new assembly area for local school

16 May 2025

Volpes now on Bash: Locally made luxury, right at your fingertips

Volpes Volpes now on Bash: Locally made luxury, right at your fingertips

16 May 2025

Pick n Pay and Gorilla win big at the 2025 MMA Smarties Awards

Gorilla Pick n Pay and Gorilla win big at the 2025 MMA Smarties Awards

14 May 2025

Moms and retail marketing

Smart Media Moms and retail marketing

14 May 2025

Firexpo 2025: Strengthening fire safety and preparedness in the retail sector

Firexpo 2025 Firexpo 2025: Strengthening fire safety and preparedness in the retail sector

14 May 2025

AMIE Newsletter | April/May edition 2025

AMIE AMIE Newsletter | April/May edition 2025

12 May 2025

Heineken Beverages reiterates Tavern Transformation Programme

Heineken Beverages Heineken Beverages reiterates Tavern Transformation Programme

9 May 2025

Here be dragons: Charting new territory in the tariff and trade landscape

AMIE Here be dragons: Charting new territory in the tariff and trade landscape

9 May 2025

More news

3 big emerging commerce developments South African brands need to know about right now

3 big emerging commerce developments South African brands need to know about right now

Lebo Moerane 10 Feb 2025

The local launch of Cisco PoP will give the networking giant a better route to market for its Webex One strategy.

Cisco launches SA PoP for Webex Calling and Contact Centre

Lindsey Schutters 30 Jan 2025

Can AI agents improve customer experience in tech support?

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

How a single system helps signage companies

How a single system helps signage companies

Anton Oosthuizen, QuickEasy Software 14 Jan 2025

Source: © 123rf Retail media is just the starting point, signalling a shift toward the broader trend of commerce media

3 ways to unlock the power of commerce media

27 Nov 2024

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

Cezanne Joynt 6 Nov 2024

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Anton Oosthuizen, QuickEasy Software 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Why empathy is redefining customer experience in a digital world

Why empathy is redefining customer experience in a digital world

Liezel Jonkheid 22 Oct 2024

Image supplied

Using data to revolutionise customer experiences

21 Oct 2024

Ryan Falkenberg, CEO, CLEVVA. Image supplied

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

Ryan Falkenberg 18 Oct 2024

Xander Barnard, MD The Messenger Network. Image supplied

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

Kelvin Brown, Customer Operations Executive, Telviva. Image supplied

How to simplify customer interactions for happier, more loyal customers

Kelvin Brown 11 Oct 2024

Peter Ludi, business development executive at redPanda Software and Borja Sanfeliu, CEO of Loyal Guru. Image supplied

Innovative loyalty progammes are key component of modern retail strategies

27 Sep 2024

Inaugural South Africa Customer Experience Awards launches, calls for entries

Inaugural South Africa Customer Experience Awards launches, calls for entries

12 Sep 2024

Image supplied

Data-rich loyalty programmes can boost retail businesses in SA

12 Sep 2024

Image supplied

5 WhatsApp trends transforming retail customer communication in 2024

Xander Barnard 11 Sep 2024

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

Rogerwilco 9 Sep 2024

Khosi Ncube, chief experience officer at Rentoza. Image supplied

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

3 ways to combat AI-generated fake content and build brand trust

Charlie Stewart 19 Aug 2024

Martie De Beer, CCaaS Executive Telviva . Image supplied

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

Ryan Falkenberg, CEO CLEVVA. Image supplied

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

Part 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024

Source: © 123rf Part 1 of the South African Customer Experience Report discusses the giant disconnect between businesses and consumers

Part 1: South African Customer Experience Report - The giant disconnect

30 Jul 2024

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