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Crunch time for retailers to harness the power of location intelligence

Location intelligence leverages the location of customers, products and services to perform planning and analytics that enhance the customer experience, explains Master Data Management's MD...

By Gary Allemann 9 hours ago

Implications of ConCourt ruling for all loyalty programme providers
Implications of ConCourt ruling for all loyalty programme providers

The Constitutional Court recently handed down judgment on the Clicks Retailers (Pty) Ltd v CSARS case, which has wide ramifications for all loyalty programme providers...

By Joon Chong 7 Jun 2021

6 technologies that should be part of a future CCM strategy
6 technologies that should be part of a future CCM strategy

Customer expectations are evolving faster today than ever before and that's hardly surprising. In an always-on world where people have devices with them all the time, they're exposed to great digital experiences on a daily basis...

By Brent Haumann 24 May 2021

#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency
#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

South Africa's marketing landscape has an innovative new player... Introducing Wonder, a new customer experience agency born in the 'new normal'...

By Evan-Lee Courie 19 May 2021

8 post-Covid grocery retail survival strategies
8 post-Covid grocery retail survival strategies

What can grocery retailers do to ensure that they retain their current customers and attract more customers to their stores once the Covid-19 pandemic has ended, asks UJ's Semona Pillay...

By Semona Pillay 13 May 2021

How manufacturers can unleash their digital marketplace superpower
How manufacturers can unleash their digital marketplace superpower

Digital marketplaces such as Amazon, Alibaba, click and collect models, and food delivery ecosystems have rapidly changed consumer behaviour, and increased the demand for convenience...

By Haydn Townsend 3 May 2021

Optimising customer experience: it all starts with the data
Optimising customer experience: it all starts with the data

Optimising customer experience by leveraging emerging and new technology results in a host of positive spin-offs for businesses but it must be approached in a methodical and strategic manner...

By Wynand Smit 29 Apr 2021

Credit: Getty
3 ways to reinvent retail customer engagement in a post-Covid world

As the Covid-19 pandemic has accelerated the shift to shopping online, retailers have had to re-imagine how they do business in a new digital world...

By Robbie Kearns 28 Apr 2021

Consumer convenience a competitive advantage in a connected world
Consumer convenience a competitive advantage in a connected world

Convenience is at the heart of what consumers expect from the products and services they use, says Teljoy CEO Jonathan Hurvitz...

By Jonathan Hurvitz 13 Apr 2021

Customers are wanting personalised experiences from winning brands
Customers are wanting personalised experiences from winning brands

Today, experience is king and 80% of customers say they are more likely to do business with a company if it offers personalised experiences...

By Haydn Townsend 24 Mar 2021

B2B bullish about e-commerce opportunities
B2B bullish about e-commerce opportunities

Business has changed forever, we need to rethink our priorities, strategies and processes. Suddenly entire workforces are working remotely and most budgets are now non-existent...

By Nick Durrant, Issued by Bluegrass Digital 17 Mar 2021

#EcommerceDay2021: Eavesdropping on e-tail
#EcommerceDay2021: Eavesdropping on e-tail

OneDayOnly's Matthew Leighton provides some key checkpoints for online retailers operating in the 'infodemic' world...

By Matthew Leighton 11 Mar 2021

#EcommerceDay2021: Are retailers scoring an own goal in online shopping?
#EcommerceDay2021: Are retailers scoring an own goal in online shopping?

According to Amanda Reekie, we need to ask what can be done to make online a bigger part of the retail mix, not least because there are still a number of faux pas that brands are making...

By Amanda Reekie, Issued by imagineNATION Alliance 9 Mar 2021

#EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030
#EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030

Kantar's Norman Reyneker says that as companies define their future-fit commercial strategies, they must challenge assumptions related to the evolving digital retail landscape...

By Norman Reyneker, Issued by Kantar 8 Mar 2021

Tackling the Business of Experience in times of uncertainty
Tackling the Business of Experience in times of uncertainty

Haydn Townsend, managing director for Accenture Interactive in Africa, shares some insight into the Business of Experience (BX)...

By Evan-Lee Courie 1 Mar 2021

#OrchidsandOnions: Change is as good as...
#OrchidsandOnions: Change is as good as...

Refreshing: Orchid for Cell C for reviving big brand storytelling; Capitalises on aspiration - which drives many to search for better lives...

By Brendan Seery 16 Feb 2021

How customer communication will evolve in 2021
How customer communication will evolve in 2021

By now, it's clear that 2020 was a year of managing the unexpected and looking for the silver lining. This is especially true when it comes to customer communication. After years of digital-led evolution, even the biggest laggards were forced to revolutionise their customer communications...

By Brent Haumann 12 Feb 2021

How to drive sales with customer-unique content
How to drive sales with customer-unique content

A unique customer experience has fast become a top priority for businesses, and 2021 will be no different. Customers no longer base their loyalty on price or product. Instead, they stay loyal with companies due to their experience...

By Greg Chen 9 Feb 2021

It's time to create meaningful brand connections
It's time to create meaningful brand connections

Across the board, 2020 was characterised by survival, and the ever-evolving coronavirus pandemic tested the resolve of people and brands alike...

By Lauren Crooks 3 Feb 2021

Retail hangover or B12 injection recovery in 2021?
Retail hangover or B12 injection recovery in 2021?

"As much as the pandemic exposed vulnerabilities, it has also revealed unseen opportunities. By and large it tested business continuity, planning, digital ecosystems and their stretch capabilities...

By Michael Smollan 28 Jan 2021

Tasmika Ramlakan, Nedbank Corporate and Investment Banking
#BizTrends2021: A challenging year anticipated for SA retailers

The circular relationship between retail sales, consumer spending and employment in SA means retailers are unlikely to be able to 'sell' themselves out of the situation in which they now find themselves...

By Tasmika Ramlakan 20 Jan 2021

Great customer experiences can be manufactured
Great customer experiences can be manufactured

Great customer experience is understood by most businesses. By providing outstanding customer experience they know it will help their organisation stand out from competitors while fostering loyalty and trust...

By Brent Haumann 18 Jan 2021

#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021
#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

Despite the dissemination of vaccines in the months ahead, a larger portion of consumer spending will be impacted by recessionary conditions...

By Ailsa Wingfield 11 Jan 2021

#BizTrends2021: Franchising post-Covid - 5 trends to watch
#BizTrends2021: Franchising post-Covid - 5 trends to watch

The franchise industry has proven itself to be resilient, innovative and collaborative, which is why it still survives. But it will need all these qualities, and more, to weather and adapt to what will continue to be a testing time...

By Morne Cronje 8 Jan 2021

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