CRM contributor articles in South Africa

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

By Yudhvir Seetharam 3 Jul 2023

Image source: Ketut Subiyanto from

8 tips for successful retail training

By Michael Hanly 26 Jun 2023

Image source: Blake Wisz from

Trends in retail training and how this impacts talent retention

By Michael Hanly 20 Jun 2023

SA retailers and consumers count the costs of a collapsing state

SA retailers and consumers count the costs of a collapsing state

By Lauren Hartzenberg 1 Jun 2023

Vincent Viviers, omnichannel retail executive at Pick n Pay, at Ecom Africa. Source: Lauren Hartzenberg

#EcomAfrica: 5 need-to-know trends shaping the future of e-commerce

By Lauren Hartzenberg 21 Apr 2023

Source: ©Anawat sudchanham -

5 reasons why superior customer service is critical to success

By Nadia Coetzer 14 Apr 2023

OneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

OneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

By Lauren Hartzenberg 20 Mar 2023

Nurturing the growth of e-commerce in South Africa

Nurturing the growth of e-commerce in South Africa

By Lauren Hartzenberg 2 Mar 2023

David Meintjes, CEO at Telviva. Source: Supplied

E-tail and CX: Meet customers where they are, the way they want

By David Meintjes 16 Feb 2023

#BizTrends: 6 global retail trends making their mark in FMCG

#BizTrends: 6 global retail trends making their mark in FMCG

By Lauren Hartzenberg 10 Feb 2023

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé

#BizTrends2023: Connecting better with consumers

By Zumi Njongwe 13 Jan 2023

#BizTrends2023: Retail's future is the 'Theatre of Dreams'

#BizTrends2023: Retail's future is the 'Theatre of Dreams'

By Jonathan Cherry 10 Jan 2023

#BizTrends2023: Shoppers get back to the new normal

#BizTrends2023: Shoppers get back to the new normal

By Ged Nooy 9 Jan 2023

#BizTrends2023: Greater online retail expectations and a changing basket at checkout

#BizTrends2023: Greater online retail expectations and a changing basket at checkout

By Frederik Zietsman 9 Jan 2023

#BizTrends2023: Top 6 alcohol landscape trends emerging in SA

#BizTrends2023: Top 6 alcohol landscape trends emerging in SA

By Maijaliina Hansen-Chipps 9 Jan 2023

#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

By Christele Chokossa 9 Jan 2023

#BizTrends2023: Top beauty and healthcare trends to watch in 2023 and beyond

#BizTrends2023: Top beauty and healthcare trends to watch in 2023 and beyond

By Bertina Engelbrecht 9 Jan 2023

Image supplied.

What does the ideal customer look like?

By Brent Haumann 22 Dec 2022

Source: ©marushy -

Trends paving the way for the future of retail in Africa

By Lauren Hartzenberg 4 Nov 2022

Retail innovation rising above economic turbulence

Retail innovation rising above economic turbulence

By Lauren Hartzenberg 19 Oct 2022

4 ways to increase store traffic by tapping into the spirit of ubuntu

4 ways to increase store traffic by tapping into the spirit of ubuntu

By Semona Pillay 13 Oct 2022

Source: © Vadim Guzhva Employee branding is a critical component of the customer experience

Employee branding: Critical to customer experience

By Paula Sartini 14 Sep 2022

25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

By Lauren Hartzenberg 8 Sep 2022

Planning guide for retailers ahead of the 2022 holiday shopping season

Planning guide for retailers ahead of the 2022 holiday shopping season

By Zuko Mdwaba 7 Sep 2022

Trigger the right bias in customers to give your brand an edge

By Grant Lapping 25 Aug 2022

#NedbankIMC2022: Relevancy the new frontier for retail growth

#NedbankIMC2022: Relevancy the new frontier for retail growth

By Lauren Hartzenberg 4 Aug 2022

How to compete with the e-commerce giants this Black Friday

By James Bayhack 2 Aug 2022

SA's top 5 consumer trends and what they mean for your business

SA's top 5 consumer trends and what they mean for your business

By Zuko Mdwaba 28 Jul 2022

Unlocking South Africa's next level of e-commerce growth

Unlocking South Africa's next level of e-commerce growth

By Lauren Hartzenberg 29 Jun 2022

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