Call centre | Bizcommunity

Call centre | Bizcommunity

News

The future of medical schemes depends on technology, trust and transformation

Medical Aid

The future of medical schemes depends on technology, trust and transformation

Kevin Aron, Issued by Stone 12 Jun 2025

Image supplied. Andiswa Mkhize, manager, org design and EE; Pontsho Matshediso, talent acquisition specialist; Thando Kondowe, graduate; Msizi Gantsho, graduate; Angela Stofile, HR graduate; Sandi Jama, graduate.

Education & Skills Development

"Skills development is not just a business strategy, it’s a national imperative" – Engen

12 Jun 2025

Who owns digital?

Digital

Who owns digital?

Issued by Offernet 6 Jun 2025

Image source: Nolre Lourens –

Primary & Secondary Education

Last chance: Western Cape applications for 2026 school year close 16 May

15 May 2025

MTN South Africa aims to boost 4G adoption with budget smartphones

Telecoms & Networks

MTN South Africa aims to boost 4G adoption with budget smartphones

6 May 2025

Instant delivery: How SA logistics is transforming to meet consumer demands

Logistics & Transport

Instant delivery: How SA logistics is transforming to meet consumer demands

Robin Fredericks 25 Apr 2025

Guideline to apply for R500m Spaza Shop Support Fund

Informal Retailing

Guideline to apply for R500m Spaza Shop Support Fund

22 Apr 2025

Government officially launches R500m Spaza Shop Support Fund

Informal Retailing

Government officially launches R500m Spaza Shop Support Fund

10 Apr 2025

Old Mutual Retail Mass Market celebrates excellence and inspires growth at 2025 Kick-Off Conferences

Sales

Old Mutual Retail Mass Market celebrates excellence and inspires growth at 2025 Kick-Off Conferences

Issued by Old Mutual 20 Mar 2025

Image source: Mikhail Nilov from

Employment Equity

Vision for inclusion: Overcoming employment challenges for the visually impaired

Devan Moonsamy 4 Mar 2025

Can AI agents improve customer experience in tech support?

Technology

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Lyndy van den Baarselaar, Managing Director at ManpowerGroup SA

Trends

#BizTrends2025: #CuratingtheFuture - trends shaping SA's HR and recruitment landscape

Lyndy van den Barselaar 27 Jan 2025

From speed to smiles: Redefining CX in telecoms

CRM, CX, UX

From speed to smiles: Redefining CX in telecoms

Issued by Ask Afrika 23 Jan 2025

SAA cancels flights amid pilot strike

Travel

SAA cancels flights amid pilot strike

Sfundo Parakozov 6 Dec 2024

MSC Musica arrives in Durban, ushering in 2024/2025 cruise season

Travel

MSC Musica arrives in Durban, ushering in 2024/2025 cruise season

22 Nov 2024

Last night, Thursday 8 November, the national winners of the 2024 Vodacom Journalist of the Year Awards’ (VJOY) were honoured at a ceremony in Johannesburg (Image supplied)

Media

News24 journalists take top honours in 2024 Vodacom Journalist of the Year Awards

8 Nov 2024

Minister Malatsi continues his crusade to streamline communications by taking on the emergency number situation.

Telecoms & Networks

Government moves to make 112 SA's single emergency number

Lindsey Schutters 5 Nov 2024

Administrative barriers stall access to critical legacy qualifications

Higher Education

Administrative barriers stall access to critical legacy qualifications

Roland Innes 24 Oct 2024

What does it take to stand out in a noisy but bland world?

Advertising

What does it take to stand out in a noisy but bland world?

Dhatchani Naidoo, Issued by eatbigfish 19 Nov 2024

How WhatsApp automation can enhance customer service

CRM

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

More than 1,200 entries were received from journalists around the country as they shared examples of their best work from the past year. Source: Supplied.

Media

Gauteng regional winners for the 2024 Vodacom Journalist of the Year Awards announced

11 Oct 2024

Source: Reuters

Agriculture

Black South African olive oil producer calls for more state support

Sisipho Skweyiya and Tannur Anders 3 Oct 2024

Image source: sebastien decoret –

Services

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

City of Cape Town's Dial-a-Ride service gets some bold new changes

Public Transport

City of Cape Town's Dial-a-Ride service gets some bold new changes

27 Sep 2024

Consumer Law

Cell C to face tribunal in dispute over R11k roaming charge

26 Sep 2024

SA youth platform empowers 4 million young South Africans

Skills Development & Training

SA youth platform empowers 4 million young South Africans

25 Sep 2024

Advertising

Radio Ad campaign for Naked Insurance sparks controversy over weight loss play on words

Karabo Ledwaba 23 Sep 2024

Image source: Andriy Popov –

Labour Law & Unions

Importance of consensus in retrenchment consultation process

Amandla Makhongwana 10 Sep 2024

Sanlam's Life of Confidence campaign overcame the challenges in the financial services market by tapping into the power of digital marketing explains (left) Kirsten Fynn, business unit director at Incubeta and (right) Kelly Driscoll, head of demand generation at Sanlam (Images supplied. Production by Bizcommunity)

Artificial Intelligence

Lessons in digital marketing from Sanlam’s Life of Confidence campaign

4 Sep 2024

Source: Supplied. Carrie Peter, managing director at Impression Signatures.

Banking

How digital signatures drive security, certainty, loyalty in banking

5 Sep 2024

Source: Supplied. Nita Morgan is the Country Manager for Foundever South Africa.

Finance

Companies can do much more to empower women

Nita Morgan 29 Aug 2024

Netwerk24’s new decade: From the editor

Media

Netwerk24’s new decade: From the editor

Henriëtte Loubser, Issued by Media24 22 Aug 2024

Vodacom, Unisa launch call centre to boost youth jobs, SME growth

Higher Education

Vodacom, Unisa launch call centre to boost youth jobs, SME growth

15 Aug 2024

Breathe life into customer journey mapping and optimise the moments that matter

CRM

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

CRM

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

CRM, CX, UX

Part 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024

AI can drive the future of customer service

Technology

AI can drive the future of customer service

Warren Hawkins 25 Jul 2024

How local digital agency used its paid media intellect to boost SA's NSRI's coffers

ESG

How local digital agency used its paid media intellect to boost SA's NSRI's coffers

Issued by TDMC 23 Jul 2024

FMCG

Woolies keeps number 1 spot in SA Retail Sentiment Index

18 Jul 2024

Where South African banks are underperforming: AI-powered robo-advisory

Fintech

Where South African banks are underperforming: AI-powered robo-advisory

Shaun McEwan, Issued by Sauce Advertising 16 Jul 2024

702 and CapeTalk unveil 2024 Nedbank Business Ignite winners

Media

702 and CapeTalk unveil 2024 Nedbank Business Ignite winners

Issued by Primedia Broadcasting 16 Jul 2024

Some SRD grant beneficiaries with green ID books have been struggling to access their R370-per-month grant due to a new identity verification process. Archive photo: Mosima Rafapa / GroundUp

Health & Social Welfare

Here’s why people with green ID books are struggling with Sassa’s new verification process

Marecia Damons 27 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

Services

BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

(Image supplied) Naked’s recent Lose Wait campaign featured Rugby World Cup winner Ox Nché

Advertising

Naked's tongue-in-cheek Lose Wait showcases modern insurance

10 Jun 2024

Health & Social Welfare

Buffalo City search and rescue operations continue

4 Jun 2024

Learn and win with Children vs. Champions e-waste recycling campaign

Circular Economy & Waste Management

Learn and win with Children vs. Champions e-waste recycling campaign

16 May 2024