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Discovery takes first 2 places on Ask Afrika Orange Index winners podium

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

Ask Afrika 29 Aug 2024

Source: © 123rf While AI, customer behavioural data, and the Internet of Things (IoT) can personalise customer interactions, they also pose significant security risks

Safeguard and grow brand trust through a strong CMO-CISO partnership

26 Aug 2024

Who will be the leading CX brands in the 2024/5 Ask Afrika Orange Index?

Who will be the leading CX brands in the 2024/5 Ask Afrika Orange Index?

Ask Afrika 23 Aug 2024

Wavemaker launches brand diagnostic tool

Wavemaker 22 Aug 2024

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

3 ways to combat AI-generated fake content and build brand trust

Charlie Stewart 19 Aug 2024

Why over 350 organisations share their news via a Biz Press Office

Why over 350 organisations share their news via a Biz Press Office

Bizcommunity.com 19 Aug 2024

#CEMAfrica2024: A triumph in CX innovation

#CEMAfrica2024: A triumph in CX innovation

14 Aug 2024

Breathe life into customer journey mapping and optimise the moments that matter

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

Speedy problem resolution, the biggest driver of CX quality

Speedy problem resolution, the biggest driver of CX quality

Semaphore Communications 7 Aug 2024

South Africans are choosing to wine and dine earlier in the evening

South Africans are choosing to wine and dine earlier in the evening

31 Jul 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

Part 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024

Social Places introduce local pages and Bing integration

Social Places introduce local pages and Bing integration

Social Places 31 Jul 2024

Source: © 123rf Part 1 of the South African Customer Experience Report discusses the giant disconnect between businesses and consumers

Part 1: South African Customer Experience Report - The giant disconnect

30 Jul 2024

6 strategies TDMC considers to build customer loyalty

6 strategies TDMC considers to build customer loyalty

TDMC 30 Jul 2024