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Your brand’s credibility is now more valuable than a pretty website

Mkhuseli Vangile 3 days

When the cost of coping becomes part of the township customer experience

When the cost of coping becomes part of the township customer experience

Rogerwilco 2 days

CX report warns 51% of customers don’t even report bad experiences

CX report warns 51% of customers don’t even report bad experiences

Richard Eberlein 7 Sep 2026

Juliet Mogorosi

South Africans are open to AI but still expect access to a person

Juliet Mogorosi, Everlytic 2 Sep 2026

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Game Plan Consulting 2 Sep 2026

Telviva launches intelligent digital agent 'Viva', bringing 24/7 customer service automation to SA businesses

Telviva launches intelligent digital agent 'Viva', bringing 24/7 customer service automation to SA businesses

Telviva 1 Sep 2026

Loyalty is ready for a connected upgrade

Loyalty is ready for a connected upgrade

Tractor Outdoor 27 Aug 2026

Clicks strengthens loyalty push with more frequent cashback and discounts

Clicks strengthens loyalty push with more frequent cashback and discounts

26 Aug 2026

Report reveals retailers face AI visibility risk as shoppers compare deals

Report reveals retailers face AI visibility risk as shoppers compare deals

21 Aug 2026

Game Plan Consulting (GPC): Transforming player data into sustainable growth

Game Plan Consulting (GPC): Transforming player data into sustainable growth

Game Plan Consulting 17 Aug 2026

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