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RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

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Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customersShaun Shehab

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovationCEM Africa

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

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Crunch time for retailers to harness the power of location intelligence

Gary Allemann 18 Jun 2021

Zara's latest store concept is coming to Cape Town

Zara's latest store concept is coming to Cape Town

15 Jun 2021

5 post-Covid consumer myths debunked

5 post-Covid consumer myths debunked

John Watling 8 Jun 2021

Implications of ConCourt ruling for all loyalty programme providers

Implications of ConCourt ruling for all loyalty programme providers

Joon Chong 7 Jun 2021

Customer service in the 4IR: What's changed?

Customer service in the 4IR: What's changed?

Alan Yates 4 Jun 2021

Redefining customer relationships in a digital world

Redefining customer relationships in a digital world

3 Jun 2021

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Understanding customer needs and maintaining business agility

28 May 2021

6 technologies that should be part of a future CCM strategy

6 technologies that should be part of a future CCM strategy

Brent Haumann 24 May 2021

Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa

Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa

Lauren Hartzenberg 23 May 2021

#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

Evan-Lee Courie 19 May 2021

A watershed moment for e-commerce in SA

A watershed moment for e-commerce in SA

Lauren Hartzenberg 18 May 2021

Credit: Laura James via Pexels

A year in review: Covid-19 and the consumer sector

Ashleigh Blair, Bernadette Versfeld and Kelvin Madembo 18 May 2021

Ndagi Job Goshi, Liferay Africa

6 tips to improve retail loyalty and decrease competition

Ndagi Job Goshi 14 May 2021

8 post-Covid grocery retail survival strategies

8 post-Covid grocery retail survival strategies

Semona Pillay 13 May 2021

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Online retail in SA soars to R30bn, comprising 2.8% of total retail

12 May 2021

Woolworths rolls out virtual beauty services in SA

Woolworths rolls out virtual beauty services in SA

6 May 2021

Trust - a competitive differentiator in retail banking

Trust - a competitive differentiator in retail banking

Mornay Roberts-Lombard 6 May 2021

How manufacturers can unleash their digital marketplace superpower

How manufacturers can unleash their digital marketplace superpower

Haydn Townsend 3 May 2021

#BehindtheBrandManager: Travis Coppin of Food Lover's Market

#BehindtheBrandManager: Travis Coppin of Food Lover's Market

Lauren Hartzenberg 30 Apr 2021

Optimising customer experience: it all starts with the data

Optimising customer experience: it all starts with the data

Wynand Smit 29 Apr 2021

Credit: Getty

3 ways to reinvent retail customer engagement in a post-Covid world

Robbie Kearns 28 Apr 2021

Mitch Slape, Massmart CEO

Massmart's CEO on Covid-driven consumer trends that'll stick

Lauren Hartzenberg 19 Apr 2021

Damir Khabirov via

SA consumers increasingly anxious about finance and health

15 Apr 2021

Consumer convenience a competitive advantage in a connected world

Consumer convenience a competitive advantage in a connected world

Jonathan Hurvitz 13 Apr 2021

Customer experience management in the new normal

Customer experience management in the new normal

Ntombi Mhangwani 7 Apr 2021

Customers are wanting personalised experiences from winning brands

Customers are wanting personalised experiences from winning brands

Haydn Townsend 24 Mar 2021

Online retailers continue to face challenges that undermine the customer experience

Online retailers continue to face challenges that undermine the customer experience

BMi Research 23 Mar 2021

Xtra Savings rewards programme now 17 million members strong

Xtra Savings rewards programme now 17 million members strong

17 Mar 2021

B2B bullish about e-commerce opportunities

B2B bullish about e-commerce opportunities

Nick Durrant, Bluegrass Digital 17 Mar 2021

#EcommerceDay2021: Manuel Koser on tapping into the potential of digital

#EcommerceDay2021: Manuel Koser on tapping into the potential of digital

Lauren Hartzenberg 12 Mar 2021

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