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Why relevance, not reach, is the real driver of email performance

Cristelle Snyman

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Bizcommunity repositions for the future

Bizcommunity repositions for the futureBizcommunity.com

Bridging the CIO and CFO divide: How South African business can approve AI with confidence

Bridging the CIO and CFO divide: How South African business can approve AI with confidenceHelm

Bridging the CIO and CFO divide: How South African business can approve AI with confidence

Bridging the CIO and CFO divide: How South African business can approve AI with confidence

1 Apr 2026

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

5 ways AI is transforming CX

By Terena Chetty 27 Mar 2026

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How South Africans rate their loyalty programmes

How South Africans rate their loyalty programmes

Stacy Saggers, Kantar 19 Sep 2023

Convenience is the name of the game for Gen Z consumers

Convenience is the name of the game for Gen Z consumers

12 Sep 2023

Carl Thomen is the product marketing lead at Peach Payments. Source: Supplied.

#BehindtheBrandManager: Carl Thomen, product marketing lead at Peach Payments

Karabo Ledwaba 11 Sep 2023

Rogerwilco: Responding to the evolution in South Africa's digital marketing landscape

Rogerwilco: Responding to the evolution in South Africa's digital marketing landscape

Rogerwilco 6 Sep 2023

Source: © 123rf Appointment-based shopping is best suited for retailers who sell high-end or luxury products, such as jewellery, fashion, or beauty products

The benefits and challenges of appointment-based shopping

Mariette Frazer 30 Aug 2023

Image supplied. Micha Suarez De Koning, CTIO at Sprout Performance Partners, gives three tips to boost your data-driven marketing efforts

3 Tips to boost your data-driven marketing efforts

28 Aug 2023

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Digital advertising group Aleph launches payment unit

18 Aug 2023

Source: © 123rf In South Africa's retail environment, data is still an untapped opportunity, yet it can revolutionise retail

Data an untapped opportunity in retail with potential to revolutionise the sector

Gerhard Nortjé 18 Aug 2023

Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.

#CEMAfrica2023: AI's impact on CX takes centre stage

15 Aug 2023

Mark Mwongela, sales development director for PayPal, Africa.

PayPal's 4 tips to enhance buyer experience on payment platforms

10 Aug 2023

Source: © 123rf Generative AI is opening up major opportunities for CX professionals

Research shows generative AI set to transform CX

2 Aug 2023

Source:

Comp Commission challenges Takealot, Google, Uber Eats and Mr D Food

Karabo Ledwaba 1 Aug 2023

The event will be held in August. Source: Supplied.

4 key insights from leading brands in the CX industry

26 Jul 2023

Image source: kenishirotie –

How can you help them? Tips to creating a customer-centric business

26 Jul 2023

Source:

Elon Musk rebrands Twitter to X

24 Jul 2023

Marketers, #DoMore celebrating and collaborating on Biz

Marketers, #DoMore celebrating and collaborating on Biz

Bizcommunity.com 19 Jul 2023

Claude Hanan and Luke Jedeikin are behind Bash and Superbalist. Source: Supplied.

E-commerce Titans: Meet the duo behind Bash and Superbalist

Karabo Ledwaba 19 Jul 2023

Unified commerce solutions for customer-centric retail success

18 Jul 2023

The power of personalisation in 2023

The power of personalisation in 2023

Nick Durrant, Bluegrass Digital 17 Jul 2023

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

Andrew Bourne, Regional Manager, Zoho

Exceptional CX is key to sustainable growth

Andrew Bourne 4 Jul 2023

Experts say Elon Musk's decisions undermine new CEO. Source: Reuters.

Elon Musk's Twitter rate limits could undermine new CEO, ad experts say

Jody Godoy, Sheila Dang and Akash Sriram 3 Jul 2023

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

Source:

Unlocking untapped potential: SA brands slow to use WhatsApp's marketing power

27 Jun 2023

Source: © Ad Age Bread of the Nation, AB InBev SA, Castle Lager, from Ogilvy, Cape Town SA is shortlisted in the Titanium Lions

#Cannes2023: Grand Prix for Saudi Arabia and Ogilvy SA shortlisted in Titanium Lions

23 Jun 2023

Image by Fran Luckin. Kevin Hart, Entertainment Person of the Year talks about Hartbeat, his entertainment and content creation company

#Cannes2023: The diary of Creative Circle: Fran Luckin: "Talent goes where the fun is"

21 Jun 2023

Source © Niall Wiggan In South Africa, loyalty programme owners are working hard to meet their customers and members where they are, now

7 loyalty programmes trends

20 Jun 2023

Episode 4 of 21: Flexibility in big versus small companies

Episode 4 of 21: Flexibility in big versus small companies

eatbigfish 20 Jun 2023

Image supplied: (From left) Amanda Cromhout, Truth CEO and International Loyalty Personality of the Year, with Annich McIntosh, editor of Loyalty Magazine

SA wins at international loyalty awards

15 Jun 2023

Episode 3 of 21: The importance of introducing more flexibility

Episode 3 of 21: The importance of introducing more flexibility

eatbigfish 12 Jun 2023

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