Breaking the expensive call centre cycle of recruiting, training and churningIvanna Granelli 15 Oct 2014
Customisation - for the big boys it's the best thing since sliced breadMbongeleni Hlomuka 11 Sep 2014
Bluegrass Digital and Sitecore partner to deliver a more personalised e-commerce experience for South African brandsBluegrass Digital 19 Aug 2014
The dynamic morning seminar 'The psychology of customer service' in Johannesburg and Cape TownAssociated Management Services 17 Jul 2014