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Succeeding in a competitive, uncertain and changing world

Find out how your business can both survive the Covid-19 pandemic and thrive afterwards.
To accommodate your new work-from-home schedule, CEW2020, THE premier customer success conference event, will now be coming to you as a four-part series of 90 minutes each, hosted over 4 weeks via LIVE CONFERENCE STREAM. Join us on 14 July for Part 1: Leadership, 21 July for Part 2: Employee Experience, 28 July for Part 3: Customer Experience and 4 August for Part 4: Technology, Data & Analytics. Live streaming the event gives us the ability to give you so much more, for so much less.

Taking into consideration the position we all find ourselves in during this pandemic, we have gone - and are going - through a period none of us have experienced before. A lot of people and companies have stepped up to embrace a new norm, while others less so.

The global economic implications have been massive, sending most countries into a recession. We need to look at what has changed, and what we have to do now. Creating new ways of how we operate to merge towards a more effective way of serving our customers as well as taking care of our employees.

In the face of this world-wide health-crisis, social distancing and national lockdowns, Customer Experience World has reinvented their well-known CX events to bring the most knowledgeable international CX leaders to you in the comfort of your own home. We believe that this time should be used to reflect upon, plan and reform out-dated business formats to embrace the ‘new norm’ and thrive post-pandemic.

Designing and delivering a stand-out customer experience in an ultra-competitive, uncertain, complicated and noisy world is hard. Sometimes, it can feel as if you are out in the wilds trying to navigate with a broken compass.

At Customer Experience World 2020 we aim to help you unpick what it means to deliver a stand-out customer experience and uncover the clues that will help you define your own path to standing out.

You will hear from leading brands and industry experts who will tell their stories of what they have done to carve out their own way combined with interactive online sessions to help you grow your knowledge, understanding and practice of customer experience in your organisation.

Our practicality is what sets our conference apart from other events.

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Why Customer Experience World Europe 2020?

Here at The Focus Group, we recognize the need for efficient, strategic programmes that offer a wealth of opportunity in addition to unlocking value. Based on our past success and the need for streamlined, succinct information, the CEW2020 programme is strategically created to focus on leading-edge customer success strategies and best practices.

Who is attending?

CEW2020 brings together thought leaders, industry experts and the most successful customer service organizations across industry sectors, to share key industry knowledge in order to guide companies on how to successfully design, develop and implement successful CX initiatives within their respective places of business.

  • Network with like-minded individuals from the comfort of your office/home
  • Join in the Q&A and get the answers from industry leaders
  • Once provided with the access details a technical support person can assist should you need help
  • Free Capability assessment – this will include helping you to build a deployment plan following the event
  • The event will be recorded, so registered viewers will get a link to the recordings that they can refer back to on any of the sessions
  • Access to the Joburg stream to gain deeper perspective from companies that are successful at change and transformation
  • Deploy network sources of value
  • CPD Accreditation – Points toward your training and development
What you will need:
  • Register for the event to get your link to the live stream
  • Internet
Secure your place by booking a ticket right now. In fact, why don’t you bring your whole team so you are all set to raise your customer experience game.

Contact info:
Email -
Office - +44 (0)121 709 3938
Address - The Focus Group, Beaver House, 23-38 Hythe Bridge Street, Oxford, Oxfordshire. OX1 2EP

Event information –
Booking -


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