BEE ICT company gets infrastructure outsourcing deal

15 Jun 2010

Integr8R, reportedly the largest privately owned BEE ICT company on the African continent, has been awarded an infrastructure outsourcing deal, including the delivery of field support services to all the Incredible Connection and Hi-Fi Corporation branches throughout Southern Africa. Together, the operations include in excess of 90 locations in high traffic metropolitan based shopping malls and areas, including Windhoek and Gaborone.

Integr8R group's joint CEO, Lance Fanaroff

The JD Group Cash Trading Division awarded it the tender after a thorough process. Lance Fanaroff, Integr8R group's joint CEO, believes it was its proven ability to offer a complete national ICT solution, using innovative technology and ITIL processes that delivered perfectly on specific, stringent operational requirements that secured the deal. Furthermore, it offered a flexible and scalable offering around the cash division's expansion plans that was advantageous.

"I think the fact that both companies are looking at very similar expansion paths saw a fair amount of synchronicity in the partnership. Of course our willingness to provide a healthy balance of on-site support coupled with our unique nerve centre delivery capability throughout South Africa and Africa, as well as the good cultural fit between technical teams, enhanced our appeal," Fanaroff explains.

Outcome-based solution

The solution is entirely outcome and delivery-based rather than the risk-associated for a client when it uses a people-based contract. The company claims to have mitigated any form of risk whatsoever for the group by undertaking to provide a required service at a set cost, no matter how many hours it requires and it is assessed only on its success for the group.

"The company believes in delivering what a business needs, not just selling technology. We have almost ten years of proven delivery capability and national and international delivery capability that ensures the right skills and the right technical solutions. When we commit to services or if we say we can do something, we will be able to do it. Risk is something the service provider should harbour, not the client," Fanaroff states.

It has also committed to hold spares throughout its national warehousing network, which means seamless swap-outs no matter where the outlet might be. Fanaroff says this service will expand and grow with the group's requirements.