Sound choices: Finding headsets for your contact centre

Since 1961, when a pilot in Santa Cruz, California conceived of an alternative to the bulky headphones of the day, lightweight communications headsets have been making people more comfortable and more productive everywhere from outer space to office space.

In busy contact centre environments, headsets have become indispensable tools, as they increase productivity by delivering sound that is clearer and more natural than any other option. Headsets also free employees' hands, making it possible to talk and listen while typing on keyboards, handling files or taking notes.

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