Summary: As three studies of journalists show, they use the web as a major research tool, exhibit high search dominance, and are impatient with bloated sites that don't serve their needs or list a PR contact.
Journalists work on tight deadlines, notes Nielsen. And he says that while this is not a novel insight, it certainly is not taken into account by webmasters who create corporate websites. It is this fact that has led to many of the guidelines for making an online media room usable for journalists.
“Most of the PR sections of sites we've studied fail to support journalists in their quest for the facts, information, and contacts they can use to write stories about companies and their products.”
That statement should be more than enough motivation to get PR people interested in, and actively involved with, the design and content of the PR section of the website - the media room.
Here are some comments from journalists who participated in the study.
After having a difficult time using a site, one journalist said, “…I would be reluctant to go back to the site. If I had a choice to write about something else, then I would write about something else.”
Another journalist described what he'd do if he couldn't find a press contact or the facts he needed for his story: “Better not to write it than to get it wrong. I might avoid the subject altogether.”
This sounds very like a social media press release (SMPR) format to me!
Take a look at this “gazeplot” from Nielsen's new eyetracking study that shows a journalist reading a press release on TNT's website. Each blue dot represents one fixation of the user's eyes (bigger dots indicate longer dwell times.)
Note how the journalist focused on the facts in the initial bulleted list and the second table. The journalist hardly read the concluding paragraphs and mostly ignored the first table, which was not as interesting.
“Ultimately, PR-related usability comes down to a simple question: Why spend a fortune on outbound PR (trying to pitch journalists) when you neglect simple steps to increase the effectiveness of inbound PR (satisfying journalists who visit your website)?”
• Adapted from original blog post published on 20 January 2009