Customer expectations | Bizcommunity

Customer expectations | Bizcommunity

News

The future of retail: RFID and digital passports boost sustainability

Technology

The future of retail: RFID and digital passports boost sustainability

Lorna Hopkin 28 Aug 2025

Shifting shopper trends put pressure on retail connectivity

Technology

Shifting shopper trends put pressure on retail connectivity

Tobie van Schalkwyk 25 Aug 2025

A look inside Cape Union Mart's innovation strategy

Design & Manufacturing

A look inside Cape Union Mart's innovation strategy

21 Aug 2025

Inflation dips but South African shoppers still prioritise discounts

E-commerce

Inflation dips but South African shoppers still prioritise discounts

6 Aug 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CRM, CX, UX

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

Issued by CEM Africa Summit 29 Jul 2025

Automation surges in warehousing despite uncertainty

Warehousing

Automation surges in warehousing despite uncertainty

22 Jul 2025

Ford SA accelerates dealer network growth with R900m investment

Dealers

Ford SA accelerates dealer network growth with R900m investment

21 Jul 2025

Unifying customer data is key to winning digital consumers

CRM

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

Graduation as a launch pad: Turning academic achievement into career momentum

Higher Education

Graduation as a launch pad: Turning academic achievement into career momentum

Pamela Nomzaza, Issued by Regent Business School 27 Jun 2025

How to drive customer engagement through data unification in SA

CRM

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

CRM

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

Pick n Pay delivers on first year of multi-year recovery plan

Banking & Finance

Pick n Pay delivers on first year of multi-year recovery plan

26 May 2025

Why franchise education should be non-negotiable

Franchising

Why franchise education should be non-negotiable

29 Apr 2025

Key appointment of Vicus Burger to drive SAIW into the digital future

Science & Engineering

Key appointment of Vicus Burger to drive SAIW into the digital future

23 Apr 2025

Flexible return policies can make or break online sales - FedEx survey

E-commerce

Flexible return policies can make or break online sales - FedEx survey

16 Apr 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

CRM

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

The secret weapon of successful restaurants: strategic menu innovation

Food & bev. services

The secret weapon of successful restaurants: strategic menu innovation

12 Mar 2025

Shifting expectations - steering through the logistics of change in South Africa

Logistics & Transport

Shifting expectations - steering through the logistics of change in South Africa

Pia Knežević 10 Mar 2025

Take your customer experience to the next level.

CRM, CX, UX

Take your customer experience to the next level.

Issued by BrandLove 24 Jan 2025

Hospitality

Top travel trends to watch: Wellness, unique hotels, and the power of influencers

18 Feb 2025

Source: © 123rf The CMO Council’s inaugural Marketing Vitality Index forecasts waves of vitality, volatility and velocity in 2025

Marketing

The CMO Council Marketing Vitality Index points to a defining, milestone year ahead

19 Feb 2025

Unifying logistics: Why digital transformation cannot wait

Logistics & Transport

Unifying logistics: Why digital transformation cannot wait

Michael Schlebusch, Issued by Zula360 12 Feb 2025

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Trends

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Evan-Lee Courie 6 Feb 2025

Source: Supplied. Brina Biggs

Trends

#BizTrends2025: Data-led insurance product development – the key to the year ahead and beyond

Brina Biggs 4 Feb 2025

Mastering Valentine’s Day deliveries: expert tips for on-time gifts

Retail

Mastering Valentine’s Day deliveries: expert tips for on-time gifts

28 Jan 2025

#BizTrends2025: A vision for the future – transforming transport education and shaping the logistics economy

Trends

#BizTrends2025: A vision for the future – transforming transport education and shaping the logistics economy

Maphefo Anno-Frempong 16 Jan 2025

Image source: Jakub Jirsak –

Legislation & Regulation

AI adoption in Africa - balancing innovation and regulation

Zaakir Mohamed, Kabelo Dlothi, and Lebogang Molebale 10 Jan 2025

Logistics & Transport

Driving the future: Key logistics trends to watch in 2025

27 Dec 2024

How Shein, Temu, and Amazon are shaking up the e-commerce market in SA

E-commerce

How Shein, Temu, and Amazon are shaking up the e-commerce market in SA

2 Dec 2024

From dive to thrive: How PR can resuscitate a launch flop

PR & Communications

From dive to thrive: How PR can resuscitate a launch flop

Emma Rijkers, Issued by Hook, Line & Sinker 29 Nov 2024

Consumer insights agency, KLA, reveals the Quarterly Buzz Results for Q3 2024

Research

Consumer insights agency, KLA, reveals the Quarterly Buzz Results for Q3 2024

Issued by KLA 19 Nov 2024

SmartSlip: The future of consumer engagement and insight collection

Digital

SmartSlip: The future of consumer engagement and insight collection

Issued by Techsys Digital 15 Nov 2024

Driving change: How South Africa's logistics sector can innovate for a sustainable future

Logistics & Transport

Driving change: How South Africa's logistics sector can innovate for a sustainable future

Robin Fredericks 25 Oct 2024

Navigating compliance: A festive season guide for South African logistics SMMEs

Logistics & Transport

Navigating compliance: A festive season guide for South African logistics SMMEs

Phumi (PJ) Mhlongo 23 Oct 2024

Maximising Your ERP and CRM investments: Not all managed services are made the same

CRM, CX, UX

Maximising Your ERP and CRM investments: Not all managed services are made the same

Issued by Altron Digital Business 10 Oct 2024

Mastering peak season with agile workforce solutions in the FMCG sector

FMCG

Mastering peak season with agile workforce solutions in the FMCG sector

Eleni Fourie 10 Oct 2024

The crucial role of last-mile delivery in customer satisfaction

E-commerce

The crucial role of last-mile delivery in customer satisfaction

10 Oct 2024

CCTC's new initiative aims to boost SMEs in the textile sector

SMEs

CCTC's new initiative aims to boost SMEs in the textile sector

9 Oct 2024

Dunlop wins respected Ask Afrika Orange Index award, reinforcing commitment to customer excellence

Manufacturing & Parts

Dunlop wins respected Ask Afrika Orange Index award, reinforcing commitment to customer excellence

Issued by Dunlop Tyres SA 26 Sep 2024

How innovative payment solutions are shaping South Africa’s retail sector

Banking & Finance

How innovative payment solutions are shaping South Africa’s retail sector

Shaun Holley & Rory Bosman 30 Sep 2024

Mastering peak season with agile workforce solutions in the FMCG sector

FMCG

Mastering peak season with agile workforce solutions in the FMCG sector

Eleni Fourie 26 Sep 2024

VML’s Future Shopper Report 2024: a global snapshot of the modern shopper

Trends

VML’s Future Shopper Report 2024: a global snapshot of the modern shopper

18 Sep 2024

Qatar Airways is leveraging AI in its new campaign. Source: Qatar Airways.

Artificial Intelligence

Qatar Airways' new AI campaign lets you star in your movie

6 Sep 2024

Meeting e-commerce demands: The future of last-mile delivery in South Africa

Distribution

Meeting e-commerce demands: The future of last-mile delivery in South Africa

Damian Velayadum 3 Sep 2024

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

CRM, CX, UX

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

Issued by Ask Afrika 29 Aug 2024

Transforming the supermarket experience: Elevate your retail space with Smart Media

Retail

Transforming the supermarket experience: Elevate your retail space with Smart Media

Issued by Smart Media 28 Aug 2024

How e-commerce brands can win in the age of customer expectation

CRM

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024