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How conversational commerce is shaping the future of business
How conversational commerce is shaping the future of businessArticle

While 'conversational commerce' is not a new concept, the phenomenon is gaining momentum, driving innovation and customer experience in an ever-changing e-commerce landscape...

James Bayhack 14 Sep 2020

Isuzu D-Max wins Zimbabwe Car of the Year Awards
Isuzu D-Max wins Zimbabwe Car of the Year AwardsArticle

The Isuzu D-Max remains a firm favourite in Zimbabwe, according to a recent poll in which Zimbabweans voted online for their favourite vehicle...

10 Sep 2020

Customer value matters in the time of Covid-19
Customer value matters in the time of Covid-19Article

What should customer experience look like in the time of Covid-19? It may all come down to speed and convenience, or perhaps human touch and making a real connection is still key...

Mark Wilson 9 Sep 2020

The real-time customer
The real-time customerArticle

The Microsoft Global State of Multichannel Customer Service Report underscored the value of resolving customer issues at speed and the importance of equipping contact centre staff with the right knowledge...

Jan Kühn 8 Sep 2020

The bottom line is not the only indicator of success in customer satisfaction
The bottom line is not the only indicator of success in customer satisfactionArticle

There are many ways to assess the impact of a marketing strategy on customer satisfaction levels but using bottom-line numbers as the ultimate indicator no longer cuts it...

Nonhlanhla Koza, Issued by Oliver 7 Sep 2020

Will digital integration kill traditional banks?
Will digital integration kill traditional banks?Article

From online shopping to financial transactions to e-learning - just about all aspects of life are feeling the march of technology advances...

Kobus Badenhorst, 31 Aug 2020

Letlhogonolo Thobejane
#WomensMonth: KFC's Nolo Thobejane on achieving QSR success in AfricaArticle

Letlhogonolo Thobejane travels across the continent overseeing restaurant operations and contributing to the success of the KFC brand in Africa...

28 Aug 2020

Photo by  on .
To increase value - forget your product, focus on your processArticle

Dylan Fortune, head of Innovation at MetropolitanRepublic elaborates on his statement that customers and clients alike don't buy your product; they buy the processes that created it...

Dylan Fortune 27 Aug 2020

What retailers can learn from social media feedback during Covid-19
What retailers can learn from social media feedback during Covid-19Article

The way consumers buy from and engage with grocery stores has changed. And as the Covid-19 crisis unfolds, consumer behaviour will evolve too...

Nic Ray 18 Aug 2020

Bonitas preserves financial stability and reserves in a weak economy
Bonitas preserves financial stability and reserves in a weak economyArticle

Bonitas Medical Fund reported its financial results for 2019, announcing bolstered reserves of R4.3bn during extremely difficult trading conditions...

Issued by Bonitas 7 Aug 2020

The rise of e-commerce, m-commerce and personalisation
The rise of e-commerce, m-commerce and personalisationArticle

Online shopping is something South African consumers have had to become more familiar with recently...

James Bayhack 31 Jul 2020

Does your business have a hidden contact centre?
Does your business have a hidden contact centre?Article

Many South African small or mid-sized businesses (SMBs) are running contact centres - and they don't even know it...

27 Jul 2020

Meet the brilliant mind behind Yahoo's Account Key success story
Meet the brilliant mind behind Yahoo's Account Key success storyArticle

Beginning his developer career in India, Lovlesh Chhabra first travelled to the United States of America for an assignment with General Electric as a member of the company's mortgage insurance team...

Craig Lebrau, Issued by Lebrau Press 23 Jul 2020

Transnet Freight Rail introduces new business model to improve operational efficiency
Transnet Freight Rail introduces new business model to improve operational efficiencyArticle

"Some of our customers want to feel we are closer to their needs, and better able to respond on the ground. We must be responsive to that."

22 Jul 2020

Clickatell launches Chat Desk to shake up the $1.3tn call centre industry
Clickatell launches Chat Desk to shake up the $1.3tn call centre industryArticle

Clickatell, a global leader in mobile communications and chat commerce, has announced the launch of Chat Desk, a digital contact centre solution...

Issued by Semaphore Communications 21 Jul 2020

Food delivery service Dryvar Foods launches in SA
Food delivery service Dryvar Foods launches in SAArticle

After a few months of beta testing, food delivery service Dryvar Foods has officially launched its cloud-based delivery application in the country...

9 Jul 2020

Absa Life launches a bot that helps both customers and employees
Absa Life launches a bot that helps both customers and employeesArticle

With the help of a WhatsApp chatbot, Absa Life funeral policyholders can now access basic policy information at any time of the day or night...

Issued by Praekelt 1 Jul 2020

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Customer satisfaction in the last mile is key to retaining customersArticle

The widespread shift to home deliveries is set to outlast the Covid-19 pandemic, making the last mile even more critical to customer satisfaction and repeat business.

19 Jun 2020

Life insurance - demonstrating value in a post-pandemic economy
Life insurance - demonstrating value in a post-pandemic economyArticle

Covid-19 and 10 years of declining growth put the South African economy into freefall. Insurers are heading into an environment where consumers will be under tremendous financial pressure and questioning the value proposition of all their financial planning solutions...

9 Jun 2020

Agency Scope Insights: Reducing marketing complexity in a big tech, big data environment
Agency Scope Insights: Reducing marketing complexity in a big tech, big data environmentArticle

Spare a thought for today's marketing executives as they face not only the most empowered consumers ever, but a rapidly changing marketing ecosystem and the need to manage both...

Johanna McDowell 4 Jun 2020

Photo by Gustavo Fring from .
Covid-19 boosts demand for human-centred designArticle

Are you putting your customer first? If not, you will be losing out during a time where global economies are under enormous pressure. If there is one thing that Covid-19 has highlighted; it is the importance of people in the economic value chain...

Viresh Hargovan 4 Jun 2020

Photo by Lukas from .
SA marketers fostering meaningful customer relationships beyond first purchase [report]Article

Salesforce has released its sixth annual State of Marketing report, including South African data for the first time. The report shows that, locally, marketers are at the forefront, with 76% in South Africa leading customer experience initiatives across their companies...

21 May 2020

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Two SA airports named best in AfricaArticle

The 2020 Skytrax World Airport Awards has named Cape Town International and King Shaka International the best in Africa...

11 May 2020

Study reveals security culture is important
Study reveals security culture is importantArticle

A new commissioned study conducted by Forrester Consulting on behalf of KnowBe4 titled "The Rise of Security Culture" has been released...

11 May 2020

Future proof your small business now
Future proof your small business nowArticle

Small businesses are in a tough situation. They are under pressure to implement new technologies to stay competitive in today's fast-moving tech-savvy environment...

Deidre Fryer 6 May 2020

Empowering employees through digital transformation is key to improving CX
Empowering employees through digital transformation is key to improving CXArticle

To create powerful connections between the business, its employees and customers, and succeed in the digitally-driven business environment, organisations need to optimise three things: the organisation, people and technology...

Diane Meyers 5 May 2020

Is this the best time ever to build brand love?
Is this the best time ever to build brand love?Article

One thing that has stood out, since the first reported case of Covid-19 in South Africa, is the clear distinction between brands that care about people and the brands that care only about short-term profits...

Jaco Lintvelt, Issued by Dentsu Aegis Network 5 May 2020

Boris Dzhingarov
Why your small business needs faster internet speedsArticle

What this means is that more customers now rely more on the online space, and using a fast broadband internet service will ensure that you reach out to them easier and faster...

Boris Dzhingarov, Issued by Monetary Library 29 Apr 2020

It's time to rethink how we do business says new principal of The Private Hotel School
It's time to rethink how we do business says new principal of The Private Hotel SchoolArticle

Martin Koch, the new principal of Private Hotel School provides insight into the South African hospitality industry and shares advice on how to manage the impact of the coronavirus pandemic...

Janine Greenleaf Walker 20 Apr 2020

FICO addresses critical resiliency issues for financial services in virtual event
FICO addresses critical resiliency issues for financial services in virtual eventArticle

Series of interactive sessions shares insights into managing stressed customers, protecting against new scams and other topics...

Issued by Britespark Communications 9 Apr 2020

Why consumers are leaving traditional banks behind
Why consumers are leaving traditional banks behindArticle

Last year, AP News reported that financial services technology company FIS discovered direct-to-consumer banks had overtaken traditional banks and credit unions in customer satisfaction. Since then, the trend has only grown stronger...

Craig LeBrau, Issued by LeBrau Press 23 Mar 2020

Image source: Getty/Gallo
Banking sector needs to strike balance between digital and traditional channelsArticle

The relentless drive towards digital banking is making banks 'invisible', leaving customers looking for more value, human engagement and diversity of transactional channels...

18 Mar 2020

Digital transformation in Africa
Digital transformation in AfricaArticle

IDC defines Digital Transformation (DX) as applying new technologies to radically change processes, customer experience, and value...

Mark Walker 17 Mar 2020

Image source: You X Ventures via .
Experience design thinking: Using tourists, fish and maps [Part 2]Article

Experience design is a process that helps organisations craft customer experiences which turn consumers into lifelong fans and advocates. And it's really not rocket science...

Simon de Haast 16 Mar 2020

Adrian Pingstone via
Etihad Airways launches TravelPassArticle

Etihad Airways has announced a partnership with Norwegian technology developer Braathens IT, to develop TravelPass, an innovative travel solution initially aimed at corporate and frequent travellers which will launch later this year.

18 Feb 2020

AI & ML: Test assured
AI & ML: Test assuredArticle

Artificial intelligence (AI) and machine learning (ML) are technologies that have long since left the moniker of 'emergent' behind...

11 Feb 2020

The rising case of populism and its impact on brands
The rising case of populism and its impact on brandsArticle

The term 'populism' usually brings to mind political ideologies where the citizens of a country or region tangibly influence decisions and socio-political landscapes...

Nonye Mpho Omotola 11 Feb 2020

Itec Communications acquires company, rebrands
Itec Communications acquires company, rebrandsArticle

Itec Communications has announced the acquisition of an IT infrastructure integrator to meet what it calls a growing demand for integrated communications...

10 Feb 2020

Emerging technologies are opening up opportunities in Africa
Emerging technologies are opening up opportunities in AfricaArticle

The world as we know it is becoming more digital than ever, and this is just the beginning. Emerging technologies are opening up new opportunities...

Nicolas Blixell 5 Feb 2020

Image source: Getty/Gallo
Understanding the evolving payments landscapeArticle

Digital and mobile technology is continually evolving and advancing, creating new ways to pay; from mobile wallets to peer-to-peer to digital currency, the modern payments landscape has evolved past simply cards and cash...

Bevan Smith 4 Feb 2020

H&M appoints first female CEO during leadership reshuffle
H&M appoints first female CEO during leadership reshuffleArticle

Hennes & Mauritz AB (H&M) has named Helena Helmersson as its new CEO. The appointment follows a board reshuffle in which outgoing chief executive Karl-Johan Persson stepped down from his role...

31 Jan 2020

#BizTrends2020: 5 trends shaping great company culture
#BizTrends2020: 5 trends shaping great company cultureArticle

I believe that in 2020, we will see companies placing a greater focus on leaders becoming more intentional, purposeful and systematic about how they author, create and drive company culture...

Helene Vermaak 23 Jan 2020

Image source: Gallo/Getty Images.
Businesses will have to fight for survival in 2020 [report]Article

This year will be an epic fight for survival for many businesses as numerous socio-economic factors come into play that will further their efforts...

14 Jan 2020

Preparing the 21-century general manager for Africa's growing hospitality industry
Preparing the 21-century general manager for Africa's growing hospitality industryArticle

We chat with Jan van der Putten, vice president of Africa and Indian Ocean at Hilton Worldwide about the role of the 21st-century general manager...

Robin Fredericks 19 Dec 2019

#BestofBiz 2019: Retail
#BestofBiz 2019: RetailArticle

Discover the most read content on Bizcommunity's Retail site over the past year...

13 Dec 2019

Modernising Kenya's ERP landscape to grow business
Modernising Kenya's ERP landscape to grow businessArticle

Most organisations began with automating just their core business processes when they first set up their ERP systems...

Stefan Jacobs 12 Dec 2019

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Customer-centric strategies will grow tourism industryArticle

The decline in international visitors has caused unease in the tourism sector. The factors attributed to this decrease are many, but tourism service providers need to look inwards to grow and recover 'Brand SA'...

12 Dec 2019

How to achieve longevity and reap the benefits
How to achieve longevity and reap the benefitsArticle

In today's technological business market, starting an organisation has become easier than ever...

10 Dec 2019

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