Shaping the future of CX at the Africa CX Conference & Awards 2026The Chartered Institute of Customer Management 15 Jul 2026
Woolies' new MyDifference Plus revamps loyalty rewards with cashback, goals and app-based offers 7 Jul 2026
CEM Africa returns to Cape Town as CX leaders tackle trust, AI and the future of CXCEM Africa Summit 29 Jun 2026
Your customers are unreliable narrators — and your segmentation is built on itGreg Streatfield 27 May 2026
Exclusive: Consumers embrace digital ecosystems cautiously, prioritising trust over convenienceTshepo Moila 26 May 2026
The human paradox: The faster AI advances, the more human connection mattersCharne Munien, Rogerwilco 19 May 2026
On relationships, not results: What an 8.2 Radar survey really reflectsDaniel Malherbe, Lumico 14 May 2026