Opinion CRM, CX, UX

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Lauren Hartzenberg 21 Aug 2017

Joe Fuster

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Burgers 21 Aug 2017

Phakiso Tlali

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Burgers 18 Aug 2017

Strictly business, but personal

Strictly business, but personal

Wynand Smit 17 Aug 2017

MultiChoice team at CXA Awards © .

MultiChoice dominates first-ever CXA Awards

Juanita Pienaar 16 Aug 2017

The CXA Awards - What it means for South African consumers

The CXA Awards - What it means for South African consumers

Chantel Botha 14 Aug 2017

Analytics is critical, but data is being left out

Analytics is critical, but data is being left out

Danny Drew 27 Jul 2017

(c) Marcin Jucha -

#Newsmaker: Reimagining an education brand in Red & Yellow

Jessica Tennant 19 Jul 2017

Marketing in a recession and beyond

Marketing in a recession and beyond

Gill Randall 18 Jul 2017

The rise of enterprise experience

The rise of enterprise experience

Cleve Gibbon 18 Jul 2017

#Newsmaker: Kgaugelo Maphai, The MediaShop's new MD

#Newsmaker: Kgaugelo Maphai, The MediaShop's new MD

Jessica Tennant 5 Jul 2017

The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Loyal, long-term relationship building with Gen Z

Loyal, long-term relationship building with Gen Z

Lee Naik 20 Jun 2017

Leo Lintang © –

Your wicked customers are trying to break your rules!

Douglas Kruger 15 Jun 2017

OLC Experiential has a new space

OLC Experiential has a new space

Jessica Tennant 6 Jun 2017

Candace van Zyl

The need for smarter CRM software

Candace van Zyl 1 Jun 2017

#JunkStatus: It's squeaky bum time for South Africa

#JunkStatus: It's squeaky bum time for South Africa

Jedd Cokayne 31 May 2017

(c) Luca Bertolli -

There will always be someone who rains on your parade

Aki Kalliatakis 29 May 2017

Chatbots as part of an integrated customer service strategy

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Fighting fake news flames

Fighting fake news flames

Oresti Patricios 25 May 2017

Gen X: How to get the generation right (part 3)

Gen X: How to get the generation right (part 3)

Jessica Tennant 24 May 2017

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Jessica Tennant 23 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

(c) Joerg Hackemann -

Airline PR disasters and the lessons you can learn

Aki Kalliatakis 3 May 2017

Today, gatekeepers make the worst brand builders

Mike Jones 10 Apr 2017

Dervish37 © –

A little less conversation, a little more action

Michael Bornheim 24 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

Putting customers first

Putting customers first

Wynand Smit 14 Feb 2017