Opinion CRM, CX, UX

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Customer service is not a science, says Cell C CEO

Jessica Tennant 13 Feb 2017

Starbucks SA launches rewards programme

Starbucks SA launches rewards programme

Jessica Tennant 1 Feb 2017

Langstrup © –

How to achieve seamlessness if there's no structural overhaul

Herb van der Raad 30 Jan 2017

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Are consumers checking out of traditional retail?

Julia Ahlfeldt 26 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

Pixabay

So we've created a world of consumers... now what?

Chemory Gunko 5 Jan 2017

123RF

Where is customer management going in 2017?

Aki Kalliatakis 14 Dec 2016

Five customer referral mistakes to avoid

Five customer referral mistakes to avoid

Charles Mburugu 8 Dec 2016

123RF

Social media sentiment shows why customer expectations matter

JP Kloppers 8 Dec 2016

123RF

Business 2020: It's not about you, it's about them

Julia Ahlfeldt 7 Dec 2016

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Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

Winding down to year end means gearing up in a contact centre

Winding down to year end means gearing up in a contact centre

Bruce von Maltitz 7 Nov 2016

Appointment of POPI Information Regulator could mean earlier implementation

Appointment of POPI Information Regulator could mean earlier implementation

Wynand Smit 3 Nov 2016

Pixabay

Digital transformation driven by customer experience

Craig Terblanche 28 Oct 2016

Adobe London Symposium: Putting customer experience first

Adobe London Symposium: Putting customer experience first

Kirsty Barkhuizen 26 Oct 2016

These customers ain't loyal... Or are they?

These customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

123RF

Improvements to contact centre environment should be incremental

Wynand Smit 6 Oct 2016

123RF

Consumer choice should extend to purchasing decision making

Thembi Mokoena 6 Oct 2016

Celebrating Global CX Day - a tribute to brand warriors!

Chantel Botha 4 Oct 2016

When rules must be broken

When rules must be broken

Aki Kalliatakis 6 Sep 2016

123RF

Your company doesn't need good content, it needs 10X content

Brandon Faber 31 Aug 2016

Ian Fuhr

Sorbet's Ian Fuhr hits the nail on the head when it comes to brand loyalty

Jessica Tennant 23 Aug 2016

Customer experience management means nothing without measurement

Customer experience management means nothing without measurement

Jed Hewson 17 Aug 2016

Persuasion marketing - the good and the almost convincing

Persuasion marketing - the good and the almost convincing

Cecilia Mohlala 13 Jul 2016

123RF

Are consumers actually human?

Candice Simon 5 Jul 2016

Why you need to put customer communications on the boardroom's agenda today

Why you need to put customer communications on the boardroom's agenda today

Jacques van Wyk 20 Jun 2016

Good old-fashioned customer care tips that will set your franchise apart

Good old-fashioned customer care tips that will set your franchise apart

Aki Kalliatakis 10 May 2016

Use a Facebook chatbot to transform customer experience

Use a Facebook chatbot to transform customer experience

Mark Geschke 20 Apr 2016

I hate speaking to your call centre!

I hate speaking to your call centre!

Chantel Botha, BrandLove 15 Apr 2016

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