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African Gen Z on the rise in the global influence economy

5 things you might not know about SA's youth consumer class

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experienceLiezel Jonkheid

The power of omnichannel

The power of omnichannel

5 May 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

Is it the end of traditional CX and the rise of consumer dictatorship?

By Dheeraj Gowrie 9 Apr 2025

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SA scoops 8 International Loyalty Awards

SA scoops 8 International Loyalty Awards

25 Apr 2024

5 benefits of rewards programmes

5 benefits of rewards programmes

24 Apr 2024

Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand

Marketers say goodbye to cookies, hello to first-party data

19 Apr 2024

Navigating the future of customer loyalty

Navigating the future of customer loyalty

Nolan Daniel 15 Apr 2024

4 business trends to navigate the economic future

4 business trends to navigate the economic future

10 Apr 2024

Exclusive: How to successfully market your brand with significant calendar days

Lindsay Manuel 26 Mar 2024

The transformative power of a well-designed rewards programme

The transformative power of a well-designed rewards programme

Dharmesh Bhana 14 Mar 2024

5 dos and don’ts to secure customer loyalty

5 dos and don’ts to secure customer loyalty

Nick Durrant, Bluegrass Digital 12 Mar 2024

AI has positively transformed CX - Experian report

AI has positively transformed CX - Experian report

6 Mar 2024

Driving customer-centricity through harmonising insights, strategy, and operational implementation

Driving customer-centricity through harmonising insights, strategy, and operational implementation

React Customer Research 20 Feb 2024

The future of conversational chat channels in SA

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

The crucial role of frontline retail workers in shaping customer experience

The crucial role of frontline retail workers in shaping customer experience

Serena Ho 14 Feb 2024

From prospect to profit – why sales, CRM, and service desk software matters

From prospect to profit – why sales, CRM, and service desk software matters

Anton Oosthuizen, QuickEasy Software 13 Feb 2024

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

OriginalNerdsZA 12 Feb 2024

7 skills every CX interviewer needs

7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

Businesses and consumers must protect personal data in the digital era

Businesses and consumers must protect personal data in the digital era

8 Feb 2024

Why businesses should leverage click-to-chat ads for real-time customer interaction

Why businesses should leverage click-to-chat ads for real-time customer interaction

George Muhia 6 Feb 2024

#BizTrends2024: Navigating the evolving retailing landscape in SSA

#BizTrends2024: Navigating the evolving retailing landscape in SSA

Christele Chokossa 6 Feb 2024

All the Salesforce Customer Appreciation Awards 2024 winners

All the Salesforce Customer Appreciation Awards 2024 winners

1 Feb 2024

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

Kirsty Bisset 22 Jan 2024

Survey reveals AI can significantly improve service and support

Survey reveals AI can significantly improve service and support

18 Jan 2024

Talking to chatbots sucks, but it doesn’t have to

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.

Apple’s decision to bring RCS to the iPhone is big boost to business revenue

Lindsey Schutters 8 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward

Retail 2024: People the biggest trend and the biggest lesson

Riyaat Phillips 5 Jan 2024

Can you live up to your customers’ value expectations?

Can you live up to your customers’ value expectations?

Estelle van Tonder 18 Dec 2023

Unleashing the true value of customers

Unleashing the true value of customers

Estelle van Tonder 13 Dec 2023

Image source: Andrea Piacquadio from

How to keep staff motivated this festive season

12 Dec 2023

Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

12 Dec 2023

Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX

Developing advanced attribution models for the entire customer journey - online to offline

Grant Lapping 7 Dec 2023

Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries

#BlackFriday: Consumers under strain; swop luxury items for everyday items

5 Dec 2023