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The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of BothismDanette Breitenbach

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Why 360-degree technology is key to an efficient, tailored retail experiencePeter Ludi

Peter Ludi, MD Solutions at redPanda Software

How invisible tech will underpin the retail store of the futurePeter Ludi

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Why 360-degree technology is key to an efficient, tailored retail experience

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Peter Ludi, MD Solutions at redPanda Software

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Customer experience trumps product and price in 2020

Customer experience trumps product and price in 2020

23 Jan 2020

#BizTrends2020: SA trends for brick and mortar stores - the present and the future

#BizTrends2020: SA trends for brick and mortar stores - the present and the future

Beate Stiehler-Mulder and Mariëtte Frazer 22 Jan 2020

Key findings from the SA Annual Online Review Survey 2020

Key findings from the SA Annual Online Review Survey 2020

Social Places 22 Jan 2020

#BizTrends2020: Faster and smarter - 8 retail trends for 2020

#BizTrends2020: Faster and smarter - 8 retail trends for 2020

Dov Girnun 21 Jan 2020

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Two SA companies among Stevie Awards finalists for Sales and Customer Service

17 Jan 2020

Winning ads featured in this week's Orchids and Onions column...

#OrchidsandOnions: 1 Stop gets it spot on

Brendan Seery 14 Jan 2020

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Businesses will have to fight for survival in 2020 [report]

14 Jan 2020

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

Semona Pillay 9 Jan 2020

#BizTrends2020: The future of retailing in sub-Saharan Africa

#BizTrends2020: The future of retailing in sub-Saharan Africa

Christele Chokossa 8 Jan 2020

#BizTrends2020: Deepen SA's online retail growth trend

#BizTrends2020: Deepen SA's online retail growth trend

Kirsten Dewar 8 Jan 2020

#BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes

#BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes

Mia Morkel 7 Jan 2020

#BizTrends2020: How SA retailers can keep growing in a digital world

#BizTrends2020: How SA retailers can keep growing in a digital world

Cecil Ungerer 6 Jan 2020

#BizTrends2020: Africa's double-edged consumer demand

#BizTrends2020: Africa's double-edged consumer demand

Ailsa Wingfield 6 Jan 2020

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Here's what consumers want from customer communication in 2020

Brent Haumann 23 Dec 2019

Top trends retail leadership needs to know for 2020

Top trends retail leadership needs to know for 2020

Lauren van Halderen and Andrew Jennings 20 Dec 2019

#BestofBiz 2019: Retail

#BestofBiz 2019: Retail

17 Dec 2019

Image source: Gallo/Getty Images.

Welcome to a new customer experience world

Paul McIntyre 13 Dec 2019

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2020: Building the emotive link between customers and our brands

Alan Radmall 12 Dec 2019

South African Black Friday shopping habits reviewed - M4Jam survey

South African Black Friday shopping habits reviewed - M4Jam survey

12 Dec 2019

Image source: Gallo/Getty Images.

Brands with a privacy-first culture tend to be governed by ethics [report]

10 Dec 2019

Readying retail for the festive season

Readying retail for the festive season

9 Dec 2019

How SA's online stores can manage the 'deadweight loss of Christmas'

How SA's online stores can manage the 'deadweight loss of Christmas'

Dr Thabang Mofokeng, University of Johannesburg - Marketing Management 6 Dec 2019

Customers can now contact Makro directly via WhatsApp

Customers can now contact Makro directly via WhatsApp

5 Dec 2019

Clicks announces Engen as new fuel rewards partner

Clicks announces Engen as new fuel rewards partner

2 Dec 2019

Strategies to unlock retail growth in 2020

Strategies to unlock retail growth in 2020

Gareth Hawkey 28 Nov 2019

Meltwater reviews SA social media sentiment towards Black Friday

Meltwater reviews SA social media sentiment towards Black Friday

26 Nov 2019

Nearly R4k avg. spend predicted during Black Friday, Cyber Monday in SA

Nearly R4k avg. spend predicted during Black Friday, Cyber Monday in SA

21 Nov 2019

#AskAfrikaAhaMoment: The brand loyalty shift explained

Leigh Andrews 21 Nov 2019

What to consider before jumping on the Black Friday bandwagon

What to consider before jumping on the Black Friday bandwagon

20 Nov 2019

Millennial, Gen X shoppers abandon in-store purchases to go online

Millennial, Gen X shoppers abandon in-store purchases to go online

19 Nov 2019

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