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Mike Saunders, CEO of Digitlab explains the findings of the third annual State of Digital Survey (Image supplied)

It’s a golden age of business data - or is it?Mike Saunders

The ROI of customer loyalty: why retention eats acquisition for breakfast

The ROI of customer loyalty: why retention eats acquisition for breakfast

By Riaz Galant 8 Dec 2025

Why great CX isn't about more channels, but smarter integration

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

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Waffleboo © –

"Let me tell you a story..." Why marketing fails without digital storytelling

Leigh Andrews 5 Apr 2018

Activating your brand within the African market

Sibusiso Ndhlovu 28 Mar 2018

Cornellé van Graan, chairperson of the Direct Selling Association of South Africa (DSASA).

Awareness of consumer rights should be increased and enforced

27 Mar 2018

#ECMA18: Cracking e-commerce conversion

#ECMA18: Cracking e-commerce conversion

Lauren Hartzenberg 16 Mar 2018

#ECMA18: Unlocking the potential of data in enhancing CX

#ECMA18: Unlocking the potential of data in enhancing CX

Maroefah Smith 15 Mar 2018

Consumer engagement today is shaped by technology

Consumer engagement today is shaped by technology

Gil Sperling 15 Mar 2018

The stormy voyage of mobile engagement automation

The stormy voyage of mobile engagement automation

Nick Orton 14 Mar 2018

Unsilo.me - Driving business growth through one unified platform

Unsilo.me - Driving business growth through one unified platform

Yreeka 14 Mar 2018

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

Lauren Hartzenberg 12 Mar 2018

#SeamlessAfrica: Five lessons in customer service from Action Gear

#SeamlessAfrica: Five lessons in customer service from Action Gear

Lauren Hartzenberg 7 Mar 2018

The challenge of a schizophrenic brand

Mike Saunders 26 Feb 2018

Is the methodology getting in the way?

Is the methodology getting in the way?

Mpho Mpofu 21 Feb 2018

#Newsmaker: Esther Hoogstad steers Spree's customer journey

#Newsmaker: Esther Hoogstad steers Spree's customer journey

Lauren Hartzenberg 20 Feb 2018

UK retail loyalty programmes suffer from a lack of differentiation

UK retail loyalty programmes suffer from a lack of differentiation

20 Feb 2018

H&M and Woolworths score top marks in customer centricity rankings

H&M and Woolworths score top marks in customer centricity rankings

19 Feb 2018

The integrated platform that's changing the way businesses work

The integrated platform that's changing the way businesses work

Yreeka 19 Feb 2018

Why it's time to reevaluate your customer communication, starting with email

Why it's time to reevaluate your customer communication, starting with email

Wynand Smit 13 Feb 2018

Blending heritage with cutting edge: Techsys Digital wins KWV account

Blending heritage with cutting edge: Techsys Digital wins KWV account

Techsys Digital 12 Feb 2018

Charles Murito, country manager of Google Kenya |

Google Kenya's Charles Murito on digital advertising and the age of assistance

Jessica Tennant 7 Feb 2018

Brand consistency: Taking marketing to a higher level

Paula Sartini 6 Feb 2018

The modern marketer is a connected one

The modern marketer is a connected one

Jessica Tennant 2 Feb 2018

Brands with a purpose: Engaging where it matters

Brands with a purpose: Engaging where it matters

Stuart Innell 30 Jan 2018

Image supplied.

Trends 2018: Omnichannel is the new normal

Jainita Khatri 25 Jan 2018

CSPs are not taking new opportunities in living services to maximise their revenues

CSPs are not taking new opportunities in living services to maximise their revenues

Peter Sinclair 24 Jan 2018

Image credit: bruce mars via

Top ten global consumer trends

23 Jan 2018

Kantar TNS and Qualtrics join forces to form global customer experience powerhouse

Kantar TNS and Qualtrics join forces to form global customer experience powerhouse

Kantar 22 Jan 2018

Dolgachov © –

Has the digital era changed the luxury game for good?

Megan Bowman 19 Jan 2018

WhatsApp launches business app

WhatsApp launches business app

Ilse van den Berg 19 Jan 2018

(c) Denis Ismagilov -

How corporate SA can transition towards customer centricity and embrace the global paradigm

Matthew Westaway 17 Jan 2018

IAS business director Nikkie Munsie.

Helping agencies understand 2018's marketing challenges

Leigh Andrews 16 Jan 2018

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