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Mike Saunders, CEO of Digitlab explains the findings of the third annual State of Digital Survey (Image supplied)

It’s a golden age of business data - or is it?Mike Saunders

The ROI of customer loyalty: why retention eats acquisition for breakfast

The ROI of customer loyalty: why retention eats acquisition for breakfast

By Riaz Galant 8 Dec 2025

Why great CX isn't about more channels, but smarter integration

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

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#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

Lindy Lee 11 Jan 2018

One integrated platform for your sales, work, people, communication and data

One integrated platform for your sales, work, people, communication and data

Yreeka 11 Jan 2018

#BizTrends2018: Winning brands will get their competitive edge from memorable customer experiences

#BizTrends2018: Winning brands will get their competitive edge from memorable customer experiences

Rachel Thompson 10 Jan 2018

#BizTrends2018: Creating value remains key in the premium spirits brand experience

Elizabeth Lee Ming 10 Jan 2018

#BizTrends2018: How do we amplify emotional connections through consumer ecosystems?

#BizTrends2018: How do we amplify emotional connections through consumer ecosystems?

Molefi Moloantoa 9 Jan 2018

#BizTrends2018: The call for authentic, experiential retail design

#BizTrends2018: The call for authentic, experiential retail design

Lauren Hartzenberg 8 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer

#BizTrends2018: Top mobile trends for the 2018 consumer

Lynette Hundermark 8 Jan 2018

Marcus von Geyso and Diogo Mendonça

#BizTrends2018: Today's kids will never know...

Diogo Mendonça and Marcus von Geyso 8 Jan 2018

Laura Owings Rawden, director at Locomedia.

#BizTrends2018: Your customers are smarter than you think - talk to them better

Laura Owings Rawden 8 Jan 2018

Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.

#BizTrends2018: Rewind from attention spam back to attention span

Leigh Andrews 8 Jan 2018

Mike Oelschig, head of advisory at Cerebra.

#BizTrends2018: The (eventual) rise of the social command centre in South Africa

Mike Oelschig 8 Jan 2018

iBleat - a channel dedicated to customer service dialogue

iBleat - a channel dedicated to customer service dialogue

5 Jan 2018

More businesses are trying mobile apps to lure and keep consumers

More businesses are trying mobile apps to lure and keep consumers

Venkatesh Shankar and Unnati Narang 4 Jan 2018

Pixabay via .

How to build brand experiences with SEO

Richard Bensted 26 Dec 2017

Image credit: Dzianis Apolka - .

Why human-centered design matters

Stuart McDougall 26 Dec 2017

Image credit: gstockstudio -

Shopping with tweens

Maria Berrios-Carter 22 Dec 2017

Image credit: Brandlove.

Do you talk about great CX or do you do great CX?

Mareli Smit 21 Dec 2017

AfriGIS year-end letter 2017

AfriGIS year-end letter 2017

AfriGIS 20 Dec 2017

How to thrive in the digital era

How to thrive in the digital era

Marc Gower 14 Dec 2017

Google announces top South African searches for 2017

Google announces top South African searches for 2017

13 Dec 2017

Team Demographica.

Get to grips with CX and the customer journey now, or else...

Leigh Andrews 7 Dec 2017

Image credit: Alok Sharma - .

New research suggests organisations should embrace new messaging culture

6 Dec 2017

Defective product risk is an increasing peril for companies

Defective product risk is an increasing peril for companies

5 Dec 2017

Screengrabs from the ad.

#OrchidsandOnions: MTN's 'Bright side' really dazzles, but this Sunday Times sub sinks without a trace...

Brendan Seery 5 Dec 2017

Jochem Wijnands, Dutch founder and CEO of TRVL. Image supplied.

Why digital publishers need to rethink what they're doing

Leigh Andrews 5 Dec 2017

SA Customer Satisfaction Index reveals preferred mobile network

SA Customer Satisfaction Index reveals preferred mobile network

5 Dec 2017

Is a little loyalty too much to ask for?

Is a little loyalty too much to ask for?

Romy Honneysett 23 Nov 2017

Techsys Digital awarded key Virgin Active platform

Techsys Digital awarded key Virgin Active platform

Techsys Digital 23 Nov 2017

Scopen’s global CEO Cesar Vacchiano and Johanna McDowell of IAS.

Getting to grips with the Scopen Agency Scope 2017

Leigh Andrews 22 Nov 2017

Why branding really matters

Why branding really matters

James Maposa 22 Nov 2017

Let's do Biz