One of the major challenges of hybrid work is that people constantly need to switch context – one day, they’re working from home, the next from the office. The lack of routine and structure can be stressful for some people. Many employees also tend to work longer hours or are always online because they feel the need to be present all the time. In addition, they don’t completely escape the stress and traffic of commuting to work.
Success factor: The challenge of employee burnout can be addressed by providing decisive leadership and clear policies around hybrid working models. People should know when and where to report to the office, when they may work remotely, and which hours they need to be present or available. They should also be encouraged to unplug outside working hours unless there is an emergency. Managers should constantly check in with their teams to ensure they’re not feeling overwhelmed or isolated.
Research shows that people who work in the office every day might have better access to management in some workplaces. This could result in them being more likely to receive promotions and recognition. Remote and hybrid workers might feel isolated and disengaged unless care is taken to include them in opportunities to network with colleagues and receive mentoring.
Without the right tools and processes in place, some colleagues may struggle to make their voices heard when there is a mix of office and remote team members in a meeting. They could even be excluded from important decisions and meetings. Conversely, those who are expected to be present in the office for more of their working week could begrudge the flexibility their remote and hybrid colleagues enjoy.
Success factor: Again, companies need to adopt policies that address the potential gap between remote and office work experiences. Policy guidance about who may work from home, how often and under which circumstances needs to be fair, clear and consistent. To ensure inclusion in a world of flexible work, companies should create opportunities for frequent face-to-face contact between remote and office teams. They also need to ensure they design outcome-based performance management metrics that are fair to all workforce segments. Another tip is to work closely with employees to ensure they are not disadvantaged by their remote work setup, such as helping them with mobile data or a comfortable desk.
Success factor: Each company needs to provide guidelines about how office-bound, hybrid, and fully remote people will collaborate. They should guide how often people meet, which face-to-face events they should attend, and how remote colleagues can contribute to meetings with a mix of in-person and virtual attendees. It’s important to find the right collaboration tools for the company’s culture to streamline communication. Many organisations find asynchronous collaboration tools – like instant messaging – invaluable, which give everyone a chance to share ideas, even if they’re not confident enough to interject in a meeting.
