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The Orion Hotel Group, who have fourteen hotels in Southern Africa, have recently taken a giant leap into the clouds, migrating their entire portfolio into protel by Ankerdata's Multi-Property Edition cloud-based property management system.
According to Ian Lumsden, general manager at protel by Ankerdata, the benefits of the MPE in the cloud are well worth the move. The initial attraction to the Orion Group was the cost-saving aspect to their IT infrastructure. Cloud- based technology does away with an on-site server and extensive hardware by using an internet connection that is hosted in the cloud.
After a one-month test environment (this is a free trial month provided by protel), the Orion group on advice from the protel team will migrate their entire portfolio from Single Property Management Systems to the MPE over a period of 6 weeks. This "clean install" allows for a streamlined system to set up the databases correctly and improve the reporting, revenue reports, rate structures and reservation process. Interestingly, Orion have progressed from more than 50 negotiated corporate room rates to only four - much easier to manage.
Cloud technology benefits developed by the protel system for the hospitality include the following:
According to Edmundo Arguelles, CRS and Marketing National Manager at Orion Group this has sped up the reservation process significantly (by as much as 50%) and if reservation teams are smart, they can look up a guest before he or she arrives and recognise him or her walking through the doors
Arguelles says that in as little as four weeks the benefits are evident and the management teams are particularly enjoying the ease of access to information and reporting. The protel MPE system is also being used by BON Hotels, The Capital Group, Leeu Collection, and African Skies Hotels and Resorts.