The customer data tug of war

Opposing tensions are much in evidence in the legal wrangle over individual privacy rights and security in the digital environment. The dizzying pace of technological innovation continues as individuals and organizations public and private struggle to come to grips with its implications and ramifications.

There's a clear trend towards strengthening personal privacy rights, as evinced by a slew of federal and state legislation, such as the Federal Information Security Management Act and California's SB 1386.

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