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How conversational commerce is shaping the future of business
How conversational commerce is shaping the future of businessArticle

While 'conversational commerce' is not a new concept, the phenomenon is gaining momentum, driving innovation and customer experience in an ever-changing e-commerce landscape...

James Bayhack 14 Sep 2020

How will SA business handle the digital commerce crush?
How will SA business handle the digital commerce crush?Article

Covid-19 is a global pandemic, evolving at unprecedented speed and scale. It is creating a universal imperative for governments and organisations to take immediate action to protect their people...

Vukani Mngxati 12 Jun 2020

What 5G will mean for marketing
What 5G will mean for marketingArticle

When 5G lands in Africa, it will change everything. Damilola Abodunrin, business head of iProspect Nigeria, explains this new reality...

Issued by Dentsu Aegis Network 5 Jun 2020

Image source: Gallo/Getty Images.
What is shaping culture? The automated lifestyleArticle

Brett Rogers explores the edges of culture and how things are changing, providing valuable insights for brands wanting to understand who and what is shaping culture...

Brett Rogers 6 Apr 2020

Is AI reinventing insurance?
Is AI reinventing insurance?Article

Bill Hoggarth, national sales manager at Datacentrix, asks the question, is AI reinventing insurance?

30 Mar 2020

4IR demands reskilling workforce
4IR demands reskilling workforceArticle

While automation and digital technologies are disrupting the workplace as we traditionally know it, it has become imperative for organisations to start reskilling their workforce...

Garsen Naidu 19 Mar 2020

Top CX trends for CIOs to watch
Top CX trends for CIOs to watchArticle

Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018...

5 Mar 2020

When AI meets workplace and the environment
When AI meets workplace and the environmentArticle

Currently, several developments are dramatically reshaping our everyday lives. In 2020, three themes will heavily influence our private and professional lives: employee experience, artificial intelligence (AI), and sustainability...

Brendan McAravey 21 Feb 2020

How can businesses leverage off technology to save on costs and create business efficiencies?
How can businesses leverage off technology to save on costs and create business efficiencies?Article

How can businesses leverage off technology to save on costs and create business efficiencies? Jameel Khan, SAICA Project Manager Practice, takes a look...

Jameel Khan, Issued by SAICA 10 Feb 2020

Image source: Gallo/Getty Images.
The war for the digital customer moves to the first mile as voice interfaces begin to matureArticle

The shift away from text-based and visual communication to multi-sensory (voice and visual) is one of the most significant trends to emerge from the next wave of artificial intelligence technologies...

Richard Mullins 5 Feb 2020

CX and the accelerating pace of change
CX and the accelerating pace of changeArticle

In the Terminator movies, "singularity" was the date when machines overtook us and became sentient, but I recently discovered an alternate definition of singularity...

Mark Molenaar, Issued by Kantar 8 Jan 2020

Image source: Gallo/Getty Images.
Brand humanity marketing trends 2020Article

2019 saw some poignant and outstanding advertising - cutting through old-style brand "boasting" and putting people (different kinds of people) in the spotlight...

Sheila McGillivray 8 Jan 2020

#BizTrends2020: Africa's double-edged consumer demand
#BizTrends2020: Africa's double-edged consumer demandArticle

Africa's consumer landscape is fragmented and polarised, characterised by the double-edged demand of a diverse base of consumers...

Ailsa Wingfield 3 Jan 2020

Image source: Gallo/Getty Images.
Here's what consumers want from customer communication in 2020Article

It's now well-established that customer communication is vital to the success of any business. But it can only play that role if it meets the wants and needs of the consumers receiving it...

Brent Haumann 23 Dec 2019

#OnTheBigScreen: Cut-Out Girls, Ford v Ferrari and Jexi
#OnTheBigScreen: Cut-Out Girls, Ford v Ferrari and JexiArticle

The films opening at South African cinemas, this week, include writer/director Nicola Hanekom's first feature-length film, Cut-Out Girls; the automobile action-biopic, Ford v Ferrari; a new comedy from the writers of The Hangover, Jexi; and NT Live's A Midsummer Night's Dream.

Daniel Dercksen 22 Nov 2019

Insurance comes of (digital) age
Insurance comes of (digital) ageArticle

At last insurance has entered the digital age, with innovators helping to reinvigorate the sector with tech-driven business models that completely transform the customer experience...

21 Nov 2019

Nearly R4k avg. spend predicted during Black Friday, Cyber Monday in SA
Nearly R4k avg. spend predicted during Black Friday, Cyber Monday in SAArticle

South African consumers are planning to spend 36% more this year than in 2018 during the Black Friday/Cyber Monday sales...

21 Nov 2019

The rise of the digital co-worker
The rise of the digital co-workerArticle

While some commentators talk about the 4IR as something that is happening in the future, the reality is a little more immediate...

Ryan Falkenberg 15 Oct 2019

Boris Dzhingarov
Here's why providing a pleasant calling experience helps your bottom lineArticle

It has been said that customer service call centres are comprised of company representatives who do not care about customers and their needs...

Boris Dzhingarov, Issued by Monetary Library 20 Sep 2019

Image credit: Luke Chesser on Unsplash.
3 data trends shaping digital marketing in the next 18 monthsArticle

Datacore Media MD Grant Lapping outlines three data-related trends that will change the game for brands over the next year to 18 months...

Grant Lapping 29 Aug 2019

Automation of CX is the only way to grow your business
Automation of CX is the only way to grow your businessArticle

Doing more with less. Working in an agile way. These phrases are typically mentioned when describing essential components of doing business in the digital age...

Kevin South 19 Aug 2019

Image source: Gallo/Getty.
MTN launches the first chatbot in Ivory CoastArticle

MTN recently launched the first Chatbot in Ivory Coast, to perform mobile money transactions via WhatsApp...

31 Jul 2019

10 wireless technology trends for 2019 and beyond
10 wireless technology trends for 2019 and beyondArticle

Wireless technology plays a key role in today's communications, and new forms of it will become central to emerging technologies...

24 Jul 2019

What CX can learn from the taxi industry
What CX can learn from the taxi industryArticle

A few years ago, 'omnichannel' dominated every customer experience (CX) discussion...

Ryan Falkenberg 22 Jul 2019

Insurers needs to be digitally-savvy
Insurers needs to be digitally-savvyArticle

Insurance has long been associated with cumbersome, paper-based, manually driven processes. That is no longer good enough...

8 Jul 2019

Amazon is turning 25 - here's a look back at how it changed the world
Amazon is turning 25 - here's a look back at how it changed the worldArticle

A quarter of a century ago, on 5 July 1994, a company, which shared a name with the world's largest river, was incorporated. It sold books to customers who got to its website through a dial-up modem...

Venkatesh Shankar 4 Jul 2019

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Using tech to give South African students a journey of hopeArticle

While improving the local economy is seen as key in enabling South Africa to address the pressing developmental challenges of poverty, inequality and unemployment, bridging the skills gap will be vital in order ensuring sustainable and accelerated growth.

Lenny Naidoo 4 Jul 2019

How will digital assistants change the way finance works?
How will digital assistants change the way finance works?Article

How many times have you visited a company's web site, only to be greeted by a small pop-up window asking, "How can I help?"

Sarah George 9 May 2019

Tech won't kill the contact centre, it'll make it more powerful
Tech won't kill the contact centre, it'll make it more powerfulArticle

Over the past few years, there have been increasingly dire predictions that automation and technology will be the major job killer of our generation...

Wynand Smit 30 Apr 2019

Ehlers with the rest of the One Club for Creativity's ADC Awards' Interactive panel.
#OneShow2019: Jenny Ehlers' interactive and integrated judging panel insightsArticle

The One Club for Creativity's Creative Week is just around the corner, taking place in New York City from 6 to 10 May 2019. Here, SA's own Jenny Ehlers shares her experiences as a juror on this year's Art Director's Club (ADC) interactive and integrated panels...

Leigh Andrews 29 Apr 2019

Hey Siri! Why are food retailers so slow to embrace technology?
Hey Siri! Why are food retailers so slow to embrace technology?Article

Your own voice will likely become the most significant focus for food retailers and restaurants over the next little while. Voice searches are increasingly becoming the norm...

Sylvain Charlebois 23 Apr 2019

Image source: Getty/Gallo
Ask Dr Google. The pros and cons of online diagnosisArticle

Pop symptoms of a headache into a search engine and it will come back with a myriad of diagnoses, varying from a sinus headache to a tumour...

1 Apr 2019

Artificial Intelligence: Hospitality, and that human touch
Artificial Intelligence: Hospitality, and that human touchArticle

Artificial intelligence is undoubtedly going to have an impact on the hotel industry as the bots - robots and chatbots - play a greater role, and some jobs will change, particularly those related to repetitive tasks...

Julia Aymonier 27 Mar 2019

Digital transformation should be a priority for small businesses in South Africa
Digital transformation should be a priority for small businesses in South AfricaArticle

The journey of digital transformation starts with creating your own online identity. This is creating a place of your own online, starting with a website, and letting people know who you are, what you do, and what you offer...

Stefano Maruzzi 26 Mar 2019

#OneShow2019: Anthony Chelvanathan's judging pick of the day
#OneShow2019: Anthony Chelvanathan's judging pick of the dayArticle

"Bixby Voice Forever" certainly hit the right emotional notes with Anthony Chelvanathan, SVP, CD of Leo Burnett Toronto and ADC 98th Annual Awards Advertising judge...

26 Mar 2019

3 Things that make workspaces intelligent
3 Things that make workspaces intelligentArticle

Our work is becoming ever more digital. No matter if you're an office worker, doctor, lawyer, warehouse clerk, or truck driver...

Brendan McAravey 22 Mar 2019

Why and how industrial revolutions form and to how to take part in them
Why and how industrial revolutions form and to how to take part in themArticle

It seems everyone is talking about the Fourth Industrial Revolution, often abbreviated as 4IR and also called Industry 4.0...

Tiisetso Maloma 18 Mar 2019

10 Data and Analytics Technology Trends for 2019
10 Data and Analytics Technology Trends for 2019Article

Augmented analytics, continuous intelligence and explainable artificial intelligence (AI) are among the top trends in data and analytics technology...

19 Feb 2019

5 ways AI is changing the workplace
5 ways AI is changing the workplaceArticle

Every now and again, a rising technology comes along and fundamentally changes the way we work. Artificial intelligence, or AI, has been at the forefront of recent discussion...

Farren Roper 13 Feb 2019

Using AI can make your business fraud-free and safer
Using AI can make your business fraud-free and saferArticle

When it comes to AI, virtual assistants and chatbots are an immediate association for many. However, AI has other important uses for companies too - in fighting fraud...

Rob Lith 4 Feb 2019

#BizTrends2019: Put the 'human' back into corporate travel in 2019
#BizTrends2019: Put the 'human' back into corporate travel in 2019Article

Robots might be rumoured to take over the world in the future, but for now - in 2019 - the corporate travel landscape is about to get a whole lot more 'human'...

Oz Desai 15 Jan 2019

Gartner predicts 25% of workers to use VEAs daily by 2021
Gartner predicts 25% of workers to use VEAs daily by 2021Article

By 2021, Gartner predicts that 25% of digital workers will use a virtual employee assistant (VEA) on a daily basis...

9 Jan 2019

Eben Esterhuizen, general manager, OnShelf Pharma.
#BizTrends2019: Five customer engagement technology trends we can't ignoreArticle

With a sobering 0% growth reported in May 2018 by Nielsen for the global Top 20 manufacturers and a 2.4% growth for the Top 200 manufacturers within the last year, retailers need to know what the top tech customer engagement trends are and incorporate them where possible into their 360' touch point marketing strategy...

Eben Esterhuizen 28 Dec 2018

Kelly McGillivray, squad leader, theSQUAD Creative Event Management.
#BizTrends2019: 19 Event trends for 2019Article

Generally speaking event trends for 2019 are on two separate trajectories: mindfulness and technology. The most successful experiences will find ways to merge the two...

Kelly McGillivray 27 Dec 2018

Rob Stokes, chairman of Red & Yellow School.
#BizTrends2019: 5 tech trends that will disappoint in 2019Article

Beyond the lip service, I feel like we are in a trough of disillusionment on so many pivotal technologies. In particular, there are five emerging fields which have garnered tremendous excitement...

Rob Stokes 14 Dec 2018

How AI-powered chatbots are unlocking business value
How AI-powered chatbots are unlocking business valueArticle

Since the term "AI" was first coined by cognitive scientist Richard McCarthy and his team in preparation for the 1956 Dartmouth AI Conference, machines that can demonstrate human-like intelligence have been...

Rudeon Snell 13 Dec 2018

Will 2019 will be the year of the data-driven digital ecosystem?
Will 2019 will be the year of the data-driven digital ecosystem?Article

It's that time of year - our planet has made its trip around the sun and as we close out 2018, we look ahead and think about the possibilities for 2019...

Jeff Clarke 6 Dec 2018

Hey Jude gets your to-do list done
Hey Jude gets your to-do list doneArticle

Marcus Smith, founder and head architect of Hey Jude Technology, chats to Eugene Yiga about outsourcing to-do lists with his innovative app.

Eugene Yiga 5 Dec 2018

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