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The crucial role of last-mile delivery in customer satisfaction

The crucial role of last-mile delivery in customer satisfaction

10 Oct 2024

How innovative payment solutions are shaping South Africa’s retail sector

How innovative payment solutions are shaping South Africa’s retail sector

Shaun Holley & Rory Bosman 30 Sep 2024

Legacy Lifestyle wins South African Loyalty Awards 'Best Programme of the Year' in Travel and Hospitality

Legacy Lifestyle wins South African Loyalty Awards 'Best Programme of the Year' in Travel and Hospitality

1Africa Consulting 23 Sep 2024

Inaugural South Africa Customer Experience Awards launches, calls for entries

Inaugural South Africa Customer Experience Awards launches, calls for entries

12 Sep 2024

Data-rich loyalty programmes can boost retail businesses in SA

Data-rich loyalty programmes can boost retail businesses in SA

12 Sep 2024

New leadership announcements as WPP acquires NCA. Ogilvy global CEO Devika Bulchandani and James Murphy CEO Ogilvy Group UK (Image supplied)

New Commercial Arts joins Ogilvy as WPP announces leadership shakeup

11 Sep 2024

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

Rogerwilco 9 Sep 2024

2024 Customer Experience Report: Key insights on SA businesses and consumer interactions

2024 Customer Experience Report: Key insights on SA businesses and consumer interactions

Rogerwilco 3 Sep 2024

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

ASK AFRICA 29 Aug 2024

Source: © 123rf While AI, customer behavioural data, and the Internet of Things (IoT) can personalise customer interactions, they also pose significant security risks

Safeguard and grow brand trust through a strong CMO-CISO partnership

26 Aug 2024

Who will be the leading CX brands in the 2024/5 Ask Afrika Orange Index?

Who will be the leading CX brands in the 2024/5 Ask Afrika Orange Index?

ASK AFRICA 23 Aug 2024

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

3 ways to combat AI-generated fake content and build brand trust

Charlie Stewart 19 Aug 2024

Why over 350 organisations share their news via a Biz Press Office

Why over 350 organisations share their news via a Biz Press Office

Bizcommunity.com 19 Aug 2024

#CEMAfrica2024: A triumph in CX innovation

#CEMAfrica2024: A triumph in CX innovation

14 Aug 2024

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