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Source: © 123rf Part 1 of the South African Customer Experience Report discusses the giant disconnect between businesses and consumers

Part 1: South African Customer Experience Report - The giant disconnect

30 Jul 2024

6 strategies TDMC considers to build customer loyalty

6 strategies TDMC considers to build customer loyalty

TDMC 30 Jul 2024

NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

NielsenIQ 25 Jul 2024

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How rapid technological progress is transforming the IP property landscape

24 Jul 2024

Kantar’s Mzansi Consumer Barometer. Part 2

Kantar’s Mzansi Consumer Barometer. Part 2

Kantar 11 Jul 2024

Pictured: Saajid Hoosen. Image supplied.

#BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

Aa-isha Hassiem 5 Jul 2024

Website "not so" best practices: unpopular opinion by a UX guru

Website "not so" best practices: unpopular opinion by a UX guru

Wetpaint Advertising 3 Jul 2024

Location Bank’s subdomain store locator supercharges ranking

Location Bank’s subdomain store locator supercharges ranking

Location Bank 28 Jun 2024

The last awards were awarded at Cannes on Friday, 21 June

#Cannes2024: Final Grande Prix and Lions

Danette Breitenbach 23 Jun 2024

How to handle customer complaints

How to handle customer complaints

21 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

Customer Experience Africa Awards return for 2nd Edition

Customer Experience Africa Awards return for 2nd Edition

18 Jun 2024

Retailer’s guide on how to shift from multichannel to omnichannel payment experiences

Retailer’s guide on how to shift from multichannel to omnichannel payment experiences

Gary Bowers & Shaun Shehab 11 Jun 2024

The Salesforce World Tour attracted over 2,000 attendees.

Salesforce world tour comes to SA with $5.8bn growth projected

Lindsey Schutters 7 Jun 2024

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