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The missing link between AI and great CX

The missing link between AI and great CXBruce von Maltitz

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

By Danette Breitenbach 12 Aug 2025

How to turn channel partners into brand advocates

By Gordon Wilson 8 Aug 2025

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Coronavirus-led changes in consumer behaviour

Coronavirus-led changes in consumer behaviour

25 Mar 2020

Image source: .

Digital content is meaningless without unique experiences

Darren Johnston 23 Mar 2020

Image source: Getty/Gallo

Banking sector needs to strike balance between digital and traditional channels

18 Mar 2020

Image source: You X Ventures via .

Experience design thinking: Using tourists, fish and maps [Part 2]

Simon de Haast 16 Mar 2020

Mr D Food announced as new eBucks Rewards partner

Mr D Food announced as new eBucks Rewards partner

16 Mar 2020

These are SA's favourite loyalty programmes for 2019/20

These are SA's favourite loyalty programmes for 2019/20

13 Mar 2020

Chatbots to facilitate $142bn of consumer retail spend by 2024

Chatbots to facilitate $142bn of consumer retail spend by 2024

12 Mar 2020

5 insights on millennials that retailers need to know

5 insights on millennials that retailers need to know

10 Mar 2020

South African retail vs the coronavirus

South African retail vs the coronavirus

Mariëtte Frazer 9 Mar 2020

Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue

Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue

5 Mar 2020

Embrace self-service to improve customer experience

Embrace self-service to improve customer experience

Wynand Smit 17 Feb 2020

Photo by Tim Mossholder on .

Lessons from the second last Blockbuster in the world

Damon Stapleton 12 Feb 2020

Cromhout titles this: “I hate taking selfies, can you tell?”

#BehindtheSelfie with... Amanda Cromhout, founder and CEO of Truth Customer Leadership

Leigh Andrews 12 Feb 2020

SA's 2Engage plans for further growth in Africa and abroad

SA's 2Engage plans for further growth in Africa and abroad

12 Feb 2020

Your customers are your business model

Your customers are your business model

Chris Swanepoel 10 Feb 2020

Image source: Gallo/Getty Images.

CX will drive business in 2020

Paul McIntyre 7 Feb 2020

Innervation acquires loyalty business from Tritech Media

Innervation acquires loyalty business from Tritech Media

4 Feb 2020

Pockets of CPG growth found amid squeezed consumer spending

Pockets of CPG growth found amid squeezed consumer spending

Lauren Hartzenberg 4 Feb 2020

The case for loyalty programmes

The case for loyalty programmes

3 Feb 2020

Connecting with customers on the ground is not dead

Connecting with customers on the ground is not dead

27 Jan 2020

Customer experience trumps product and price in 2020

Customer experience trumps product and price in 2020

23 Jan 2020

#BizTrends2020: SA trends for brick and mortar stores - the present and the future

#BizTrends2020: SA trends for brick and mortar stores - the present and the future

Beate Stiehler-Mulder and Mariëtte Frazer 22 Jan 2020

Key findings from the SA Annual Online Review Survey 2020

Key findings from the SA Annual Online Review Survey 2020

Social Places 22 Jan 2020

#BizTrends2020: Faster and smarter - 8 retail trends for 2020

#BizTrends2020: Faster and smarter - 8 retail trends for 2020

Dov Girnun 21 Jan 2020

Image source: .

Two SA companies among Stevie Awards finalists for Sales and Customer Service

17 Jan 2020

Winning ads featured in this week's Orchids and Onions column...

#OrchidsandOnions: 1 Stop gets it spot on

Brendan Seery 14 Jan 2020

Image source: Gallo/Getty Images.

Businesses will have to fight for survival in 2020 [report]

14 Jan 2020

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

Semona Pillay 9 Jan 2020

#BizTrends2020: The future of retailing in sub-Saharan Africa

#BizTrends2020: The future of retailing in sub-Saharan Africa

Christele Chokossa 8 Jan 2020

#BizTrends2020: Deepen SA's online retail growth trend

#BizTrends2020: Deepen SA's online retail growth trend

Kirsten Dewar 8 Jan 2020

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