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RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customersShaun Shehab

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovationCEM Africa

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

18 Jun 2025

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#BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes

#BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes

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#BizTrends2020: How SA retailers can keep growing in a digital world

Cecil Ungerer 6 Jan 2020

#BizTrends2020: Africa's double-edged consumer demand

#BizTrends2020: Africa's double-edged consumer demand

Ailsa Wingfield 6 Jan 2020

Image source: Gallo/Getty Images.

Here's what consumers want from customer communication in 2020

Brent Haumann 23 Dec 2019

Top trends retail leadership needs to know for 2020

Top trends retail leadership needs to know for 2020

Lauren van Halderen and Andrew Jennings 20 Dec 2019

#BestofBiz 2019: Retail

#BestofBiz 2019: Retail

17 Dec 2019

Image source: Gallo/Getty Images.

Welcome to a new customer experience world

Paul McIntyre 13 Dec 2019

Image source: Gallo/Getty Images.

2020: Building the emotive link between customers and our brands

Alan Radmall 12 Dec 2019

South African Black Friday shopping habits reviewed - M4Jam survey

South African Black Friday shopping habits reviewed - M4Jam survey

12 Dec 2019

Image source: Gallo/Getty Images.

Brands with a privacy-first culture tend to be governed by ethics [report]

10 Dec 2019

Readying retail for the festive season

Readying retail for the festive season

9 Dec 2019

How SA's online stores can manage the 'deadweight loss of Christmas'

How SA's online stores can manage the 'deadweight loss of Christmas'

Dr Thabang Mofokeng, University of Johannesburg - Marketing Management 6 Dec 2019

Customers can now contact Makro directly via WhatsApp

Customers can now contact Makro directly via WhatsApp

5 Dec 2019

Clicks announces Engen as new fuel rewards partner

Clicks announces Engen as new fuel rewards partner

2 Dec 2019

Strategies to unlock retail growth in 2020

Strategies to unlock retail growth in 2020

Gareth Hawkey 28 Nov 2019

Meltwater reviews SA social media sentiment towards Black Friday

Meltwater reviews SA social media sentiment towards Black Friday

26 Nov 2019

Nearly R4k avg. spend predicted during Black Friday, Cyber Monday in SA

Nearly R4k avg. spend predicted during Black Friday, Cyber Monday in SA

21 Nov 2019

#AskAfrikaAhaMoment: The brand loyalty shift explained

Leigh Andrews 21 Nov 2019

What to consider before jumping on the Black Friday bandwagon

What to consider before jumping on the Black Friday bandwagon

20 Nov 2019

Millennial, Gen X shoppers abandon in-store purchases to go online

Millennial, Gen X shoppers abandon in-store purchases to go online

19 Nov 2019

Image credit: You X Ventures on Unsplash.

Gearing for growth with online reviews

Ashleigh Wainstein, Social Places 18 Nov 2019

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

Leigh Andrews 15 Nov 2019

SA retailers welcome growing interest in Black Friday

SA retailers welcome growing interest in Black Friday

14 Nov 2019

5 ways to deliver on CX this Black Friday

5 ways to deliver on CX this Black Friday

11 Nov 2019

#FairnessFirst: Transforming your business to win in the age of experience

#FairnessFirst: Transforming your business to win in the age of experience

Leigh Andrews 11 Nov 2019

Continuous adaptation: Staying ahead of customer needs

Continuous adaptation: Staying ahead of customer needs

Melissa Campbell 8 Nov 2019

The Goldilocks role of targeting in evidence-based marketing

The Goldilocks role of targeting in evidence-based marketing

Leigh Andrews 7 Nov 2019

5 lessons learned from a Black Friday customer experience fail

5 lessons learned from a Black Friday customer experience fail

Catherine Murray 7 Nov 2019

Image credit: Chris Liverani on Unsplash.

Why data is more important than ever to customer experience

Brent Haumann 6 Nov 2019

#SACSCCongress: David Donde on the philosophy behind Truth Coffee's success

#SACSCCongress: David Donde on the philosophy behind Truth Coffee's success

Lauren Hartzenberg 4 Nov 2019

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