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SA’s Young Lions winners – “Our strength is our South Africanness”

Danette Breitenbach

Youth Month: Owethu and Tumelo Mahan making waves in and out of the pool at University of Pretoria

Coronation and students discuss careers, growth, and leadership

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Risa and Regenesys academic partnership ushers in a new era for South African retail

Risa and Regenesys academic partnership ushers in a new era for South African retailRetail Institute of South Africa

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

By Shaun Shehab 20 Jun 2025

Image supplied.

Pret A Manger now available in Discovery Vitality Mall

19 Jun 2025

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Source: Supplied. The service station on the N12 in Potchefstroom in the North West is up for auction.

South African investors eye petrol-station real estate amid fuel-consumption surge

23 Oct 2023

Takealot launches an electric truck fleet

Takealot launches an electric truck fleet

23 Oct 2023

6 reasons why South African consumers hesitate to embrace online shopping

6 reasons why South African consumers hesitate to embrace online shopping

KLA 4 Oct 2023

DSV finds customers everywhere with AfriGIS

DSV finds customers everywhere with AfriGIS

AfriGIS 3 Oct 2023

EXCLUSIVE #RWC2023: Checkers Sixty60's message of support - "We'll bring it home"

EXCLUSIVE #RWC2023: Checkers Sixty60's message of support - "We'll bring it home"

Danette Breitenbach 8 Sep 2023

Click-and-collect model opens up more opportunities for SA retailers

Click-and-collect model opens up more opportunities for SA retailers

8 Sep 2023

The retail pendulum is shifting in SA and it's encouraging

The retail pendulum is shifting in SA and it's encouraging

Joanne Gould 7 Sep 2023

Source: © 123rf Appointment-based shopping is best suited for retailers who sell high-end or luxury products, such as jewellery, fashion, or beauty products

The benefits and challenges of appointment-based shopping

Mariette Frazer 30 Aug 2023

Image supplied. Four habits and behaviours of Gen Z shoppers have influenced the digital transformation of the delivery game

4 habits and behaviours of Gen Z shoppers influencing the digital transformation of the delivery game

17 Aug 2023

Source: Takealot Takealot.com is trialling its first-ever on-demand service, TakealotNow that will deliver within the hour

Takealot.com trials first-ever on-demand service, TakealotNow

15 Aug 2023

Source: © 123rf How consumers feel about retail differs from consumer segment to consumer segment

The impact of economic conditions on the retail market and different consumer segments

10 Aug 2023

Chief counsel at Mondelez International Sub-Saharan Africa, Jo-Ann David

#WomensMonth: Overcome challenges by focusing on your response - Jo-Ann David, Mondelez International

Shan Radcliffe 8 Aug 2023

Image supplied. Somerset Mall has mall embarked on an ambitious redevelopment project

Somerset Mall upgrades and adds new dining options

8 Aug 2023

Source: © Research Gate Traditional Trade has experienced an impressive post Covid-19 resurgence, with good figures in FMCG sales in 2023

A renaissance in SA's traditional trade sector, with 23.6% growth

7 Aug 2023

Source: © 123rf The latest Maps shows consumer behaviour shifts in shopping

Maps shows changes in consumer behaviour, shopping patterns and media consumption

4 Aug 2023

Image source: perig76 –

Why 360-degree technology is key to an efficient, tailored retail experience

Peter Ludi 2 Aug 2023

Source: YMZ Woolworths has released its results for its financial year ended 25 June 2023

Woolworths results show increased turnover and sales

31 Jul 2023

Source: © 123rf Shop! South Africa and the Institute of Marketing Management (IMM) have formed a partnership

Shop! South Africa and the Institute of Marketing Management join forces

27 Jul 2023

Image source: kenishirotie –

How can you help them? Tips to creating a customer-centric business

26 Jul 2023

Image supplied. Over 11 million Pick n Pay customers have unclaimed Smart Shopper points already loaded on their card, totalling over R250m in cash-back rewards

Pick n Pay customers have R350m in cash-back rewards waiting to be spent

25 Jul 2023

Image source: Aleksandra Gigowska –

How to give customers what they want in a loyalty programme

Nolan Daniel 24 Jul 2023

Mystery shopping results now delivered in 24-48 hours by BMi Research

Mystery shopping results now delivered in 24-48 hours by BMi Research

BMi Research 20 Jul 2023

Source: Global Convenience Store Focus Fuel forecourt retail is the fastest-growing segment of South African convenience retail

6 opportunities for fuel forecourt retail to grow its share of the convenience market pie

19 Jul 2023

Image supplied. This year for the first time, local FMCG e-commerce growth specifically is expected to outstrip total e-commerce growth

Can local FMCG e-commerce still deliver?

14 Jul 2023

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

Image source: Ivan Samkov from

Technology offers financial inclusion for the rise of hybrid retail

12 Jul 2023

Image source: Kindel Media from

How retailers can make the most of SA's burgeoning e-commerce market

Joel Bronkowski 10 Jul 2023

Source: © 123rf Massmart's e-commerce strategy has involved shifting the Makro website onto a new micro-services-based platform

Massmart's tech capability improves e-commerce customer experience

4 Jul 2023

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

The mall says ticketless parking is now available. Source: Supplied.

The V&A Waterfront teams up with admyt to provide visitors with cashless, ticketless parking

29 Jun 2023

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