Relationship management | Bizcommunity

Relationship management | Bizcommunity

News

How SMEs can use data tools to understand their customers

SMEs

How SMEs can use data tools to understand their customers

Jeremy Lang, Issued by Business Partners Limited 2 days

Why more South African businesses are moving beyond traditional landlines

Telecoms & Networks

Why more South African businesses are moving beyond traditional landlines

Issued by Voys 3 days

Artificial Intelligence

More than chatbots: why business AI agents are Big Tech’s next product battleground

Guy Bate 19 Jun 2026

Supplied image: Sibusiso Ndlovu, CEO of Media Creative Hub

Education

School marketing in 2026: Why trust and community matter

Sibusiso Ndlovu 9 Jun 2026

Natalie van der Merwe, head of division at Vox, gives insight into how SMEs don’t need a full overhaul to compete, they just need a smarter, step-by-step approach to omnichannel. (Image supplied)

Community

5 ways SMEs can close the omnichannel gap

Natalie Van der Merwe 8 May 2026

Software

Is SaaS dead? Not in South Africa, or anywhere else

Issued by Times 3 Technologies 20 Apr 2026

Moshoeshoe Monare appointed group head of Corporate Affairs at Primedia

Radio & Audio

Moshoeshoe Monare appointed group head of Corporate Affairs at Primedia

Issued by Primedia Broadcasting 4 Mar 2026

Transforming students through Work Integrated Learning

Higher Education

Transforming students through Work Integrated Learning

Issued by SACAP 20 Feb 2026

Client-agency relationships define PR outcomes

PR & Communications

Client-agency relationships define PR outcomes

Moliehi Molekoa 29 Jan 2026

In Africa, beyond traditional public affairs, corporate diplomacy is the missing tool

PR & Communications

In Africa, beyond traditional public affairs, corporate diplomacy is the missing tool

Kwame Senou, Issued by Opinion & Public 8 Jan 2026

TEARS Foundation founder Mara Glennie honoured with International Women Icon Award

NGO, NPO & Social Enterprise

TEARS Foundation founder Mara Glennie honoured with International Women Icon Award

Issued by TEARS Foundation 10 Nov 2025

(Image source: © 123rf ) Jacqui Muller, researcher at Belgium Campus iTversity and a UiPath Most Valued Professional, looks at how AI-powered robotics turns marketing data chaos into boardroom clarity

Artificial Intelligence

AI-powered robotics meet the challenge of fragmented data for marketers

Jacqui Muller 3 Nov 2025

Tanika Corneleus, digital campaign lead at midnight says automated marketing isn’t a set-and-forget solution – it needs the right data and metrics (Image supplied)

Digital

How automation can help marketers get better ROI from ad campaigns

Tanika Corneleus 30 Oct 2025

Tribeca PR's managing partner Davina Malan shares seven ways to build loyalty and keep clients with you for the long term (Image supplied)

PR & Communications

7 ways to build loyalty and retain clients in the long term

10 Sep 2025

Meet the judges of the IAS Agency Credentials Award

Direct Marketing

Meet the judges of the IAS Agency Credentials Award

Issued by DMASA 1 Aug 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

Security

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

Wine tourism: A golden opportunity for South African wine businesses

Viticulture & Oenology

Wine tourism: A golden opportunity for South African wine businesses

Daneel Rossouw 31 Jul 2025

10 strategic tips brands should consider before working with influencers

Digital

10 strategic tips brands should consider before working with influencers

Issued by Penquin 23 Jun 2025

Why most loyalty programmes fail to turn customers into lifelong fans

CRM

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Medihelp strengthens growth and engagement team with key new appointments

Medical Aid

Medihelp strengthens growth and engagement team with key new appointments

Issued by Medihelp 9 Jul 2025

How to streamline your business operations and unlock greater profit

SMEs

How to streamline your business operations and unlock greater profit

Jeremy Lang, Issued by Business Partners Limited 1 Jul 2025

SA wine industry maps bold future amid global and local pressures

Viticulture & Oenology

SA wine industry maps bold future amid global and local pressures

28 May 2025

Image source: DC Studio from

Logistics & Transport

Relationship building in African procurement is key to economic growth and resilience

8 May 2025

Listening is the new loud: The new era of lead generation

Marketing

Listening is the new loud: The new era of lead generation

Michelle Huxtable, Issued by We Do Digital 2 May 2025

Nominations now open for CIPS Africa's 2025 procurement excellence awards

Logistics & Transport

Nominations now open for CIPS Africa's 2025 procurement excellence awards

22 Apr 2025

Source: © 123rf A new report by the IAB South Africa, SA Content Creator Charter and the Influencer Marketing Perceptions Report examines the challenges and the massive untapped opportunities that exist in this market and has identified six trends

Digital

IAB SA: 6 key trends impacting influencer marketing

Casey Mantle,Dashni Vilakazi,Jolene Roelofse & Sanesh Maharaj 17 Apr 2025

Data breach at Pam Golding puts spotlight on protection laws in South Africa

Cybersecurity

Data breach at Pam Golding puts spotlight on protection laws in South Africa

Mark Thomas, Andrew Attieh 24 Mar 2025

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 20 Mar 2025

Source: Pexels.

Property

Pam Golding Properties data breach: What you need to know and what’s being done

13 Mar 2025

How SMEs can harness hyper-personalisation to redefine consumer engagement

SMEs

How SMEs can harness hyper-personalisation to redefine consumer engagement

Gugu Mjadu, Issued by Business Partners Limited 11 Mar 2025

Banking

2025 CE Index reveals top performers in banking customer satisfaction

28 Feb 2025

CCBSA announces new leadership appointments

Retail

CCBSA announces new leadership appointments

17 Feb 2025

How technology is shaping South Africa's retail landscape

Technology

How technology is shaping South Africa's retail landscape

Bonga Gumede 5 Feb 2025

Jonathan Goldberg, Chairman Global Business Solutions

Labour Law

Groundbreaking draft dismissal code to transform South Africa's workplace culture

Jonathan Goldberg 22 Jan 2025

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

CRM, CX, UX

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

Daniella Graham, Issued by Everlytic 9 Dec 2024

Mastering marketing basics for medium to large businesses

Marketing

Mastering marketing basics for medium to large businesses

Issued by Hoorah Digital 20 Nov 2024

Avoiding price traps: Tips for choosing hotel tech systems

Hospitality

Avoiding price traps: Tips for choosing hotel tech systems

11 Nov 2024

Maximising Your ERP and CRM investments: Not all managed services are made the same

CRM, CX, UX

Maximising Your ERP and CRM investments: Not all managed services are made the same

Issued by Altron Digital Business 10 Oct 2024

Master product innovation: Learning through failure and success by Yandisa Hene

Branding

Master product innovation: Learning through failure and success by Yandisa Hene

Issued by Yanda Growth Consulting 7 Oct 2024

Agribusiness

Boosting South Africa’s agribusiness: Practical strategies for growth and success

Phumla Mavundla 26 Sep 2024

The astonishing benefits of cloud-based ERP

Cloud

The astonishing benefits of cloud-based ERP

Anton Oosthuizen, Issued by QuickEasy Software 10 Sep 2024

#WomensMonth: Tarryn Knight shares her journey as Audi SA's marketing and PR leader

Dealers

#WomensMonth: Tarryn Knight shares her journey as Audi SA's marketing and PR leader

Imran Salie 23 Aug 2024

How e-commerce brands can win in the age of customer expectation

CRM

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

New Salesforce developer training programme launched for WC youth

Skills Training

New Salesforce developer training programme launched for WC youth

21 Aug 2024

More than employees: Lindiwe Sangweni-Siddo, from exile to excellence

Hospitality

More than employees: Lindiwe Sangweni-Siddo, from exile to excellence

Issued by City Lodge Hotels 12 Aug 2024