Physical retail | Bizcommunity

Physical retail | Bizcommunity

News

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

CRM, CX, UX

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

Creators and creatives: Advertising in a world of social influence

Advertising

Creators and creatives: Advertising in a world of social influence

Andile Rapiya, Managing Director, Bravado at Brave, Issued by Brave Group 28 Jul 2025

Source: Supplied. Jonathan Sinden, Chief Operations Officer: L2D.

Retail & Hospitality Property

How L2D's purpose-driven strategy won 35 prestigious awards at SACSC

1 Jul 2025

Virgil Bethanie | How Drip Footwear went from success to cautionary tale

How To Start Up

Virgil Bethanie | How Drip Footwear went from success to cautionary tale

Virgil Bethanie 26 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

CRM

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

The rise of shopping malls as experience-driven marketplaces

Retail

The rise of shopping malls as experience-driven marketplaces

Kelly Belman 13 Jun 2025

Bronwyn Pretorius, Ackermans' new CMO, champions retail innovation in SA

Retail Marketing

Bronwyn Pretorius, Ackermans' new CMO, champions retail innovation in SA

Evan-Lee Courie 12 Feb 2025

#BizTrends2025: Special Effects Media’s Kelly Kaimowitz - Creating a lasting impact through influencer marketing

Social Media

#BizTrends2025: Special Effects Media’s Kelly Kaimowitz - Creating a lasting impact through influencer marketing

Kelly Kaimowitz 3 Feb 2025

South Africa's holiday retail spend jumps by 7%

Banking & Finance

South Africa's holiday retail spend jumps by 7%

22 Jan 2025

Homechoice to expand its footprint to 60 showroom stores by end of 2025

Retailers

Homechoice to expand its footprint to 60 showroom stores by end of 2025

7 Jan 2025

Source: Supplied. Jonathan Sinden, chief operations officer at Liberty Two Degrees.

Trends

#BizTrends2025: How collaboration between retailers and landlords is shaping customers’ experiences

Jonathan Sinden 14 Jan 2025

Banking

Digital wallet usage up: Absa expects more growth on upcoming Black Friday

18 Nov 2024

VML’s Future Shopper Report 2024: a global snapshot of the modern shopper

Trends

VML’s Future Shopper Report 2024: a global snapshot of the modern shopper

18 Sep 2024

Are SA’s malls fit for the communities they serve?

Commercial Property

Are SA’s malls fit for the communities they serve?

Kagiso Mahlangu & Nomaswazi Nkabinde 5 Sep 2024

Toys R Us shows resilience despite SA's challenging retail decline

Retailers

Toys R Us shows resilience despite SA's challenging retail decline

27 Aug 2024

Reinventing stores redefines the retail strategy

Retailers

Reinventing stores redefines the retail strategy

Lauren Samaai 23 Jul 2024

4 business trends to navigate the economic future

Trends

4 business trends to navigate the economic future

10 Apr 2024

How to take advantage of retail trends in 2024

Trends

How to take advantage of retail trends in 2024

Peter Ludi 15 Mar 2024

Actionable Insights: How the shopping experience is being reshaped by h-commerce and RMNs

Digital

Actionable Insights: How the shopping experience is being reshaped by h-commerce and RMNs

Tanja De Korte, Lesego Ngcamu, Penson Mlotshwa & Zia Nammooya 27 Feb 2024

#BizTrends2024: A closer look at SA's 2024 consumer brands and retail landscape

Trends

#BizTrends2024: A closer look at SA's 2024 consumer brands and retail landscape

Suraya Hamdulay 8 Jan 2024

Shaping retails future: trends recap 2023

Trends

Shaping retails future: trends recap 2023

Mike Smollan 7 Dec 2023

Unwrapping retail success this festive season

Sales

Unwrapping retail success this festive season

Mike Smollan 15 Nov 2023

Sook pop-up store launches in Waterfall City

Fashion & Homeware

Sook pop-up store launches in Waterfall City

5 Oct 2023

Omnichannel strategies: One size does not fit all in South African retail

Retail

Omnichannel strategies: One size does not fit all in South African retail

Nikki Quinn, Issued by NielsenIQ 19 Sep 2023

The future of beauty retail: A conversation with Mathebe Molise of Beauty on TApp

Health & Beauty

The future of beauty retail: A conversation with Mathebe Molise of Beauty on TApp

Ntandokazi Ntozakhe 7 Sep 2023

Rogerwilco: Responding to the evolution in South Africa's digital marketing landscape

CRM, CX, UX

Rogerwilco: Responding to the evolution in South Africa's digital marketing landscape

Issued by Rogerwilco 6 Sep 2023

Elevating customer experiences: The synergy between staff training and in-store excellence

Training

Elevating customer experiences: The synergy between staff training and in-store excellence

Issued by Smart Media 22 Aug 2023

Manuel Bordé is Jury President. Source: Supplied.

Advertising

NYF Advertising Awards announces inaugural Creative Commerce Category Jury

29 Jun 2023

Puma expands store footprint to Pietermaritzburg

Retailers

Puma expands store footprint to Pietermaritzburg

2 Jun 2023

Source: Dis-Chem Group

Health & Beauty

Dis-Chem's diesel costs climb to R90m

19 May 2023

Source © Aleksei Gorodenkov The way consumers shop and how retailers operate is changing as digital continues to transform the sector

Technology

Technology: The key to the hybrid world of retail

Kurt Goodall 3 May 2023

Rebrand and retail refresh for 136-year-old Frasers

Retailers

Rebrand and retail refresh for 136-year-old Frasers

Lauren Hartzenberg 25 Apr 2023

Beauty on Tapp expands to physical retail with flagship store launch

Health & Beauty

Beauty on Tapp expands to physical retail with flagship store launch

25 Apr 2023

Youth Marketing

10 steps to connect with Zoomers

Faeeza Khan 18 Apr 2023

Nurturing the growth of e-commerce in South Africa

E-commerce

Nurturing the growth of e-commerce in South Africa

Lauren Hartzenberg 2 Mar 2023

#Newsmaker: Builders VP Karen Ferrini on retail innovation and expansion

Retailers

#Newsmaker: Builders VP Karen Ferrini on retail innovation and expansion

Lauren Hartzenberg 21 Feb 2023

Promising trading density and growth at SA shopping malls

Commercial Property

Promising trading density and growth at SA shopping malls

17 Feb 2023

SA pet retailer introduces on-demand delivery service

E-commerce

SA pet retailer introduces on-demand delivery service

4 Jan 2023

Source © The Practice Group

Retail

First Justine retail store opens

22 Dec 2022

H&M South Africa goes online in partnership with Superbalist

Fashion & Homeware

H&M South Africa goes online in partnership with Superbalist

15 Dec 2022

Shopping malls are back with a bang!

Retailers

Shopping malls are back with a bang!

Issued by BrandMapp 12 Dec 2022

Makro and Diageo collaborate on exclusive Johnnie Walker Reserve Room

Retailers

Makro and Diageo collaborate on exclusive Johnnie Walker Reserve Room

9 Dec 2022

Fikile Sokhulu: A rising creative talent in African fashion

Fashion & Homeware

Fikile Sokhulu: A rising creative talent in African fashion

Lauren Hartzenberg 8 Dec 2022

Don't be a (m)all flower | The Great Retail Revival and why mall activations have never been more relevant

Promotions & Activations

Don't be a (m)all flower | The Great Retail Revival and why mall activations have never been more relevant

Issued by Tradeway 15 Nov 2022

5 key tactics for your small retail business this festive season

SMEs

5 key tactics for your small retail business this festive season

Lara Du Plessis 14 Nov 2022

Victoria’s Secret Love Cloud campaign 2022. Source: Supplied

Fashion & Homeware

Victoria's Secret to buy online lingerie startup Adore Me for $400m

2 Nov 2022

How digital tech, ambience and sustainability drive in-store shopper behaviour

Research

How digital tech, ambience and sustainability drive in-store shopper behaviour

25 Oct 2022

PnP Clothing unveils new-look store, its biggest and greenest yet

Retailers

PnP Clothing unveils new-look store, its biggest and greenest yet

Lauren Hartzenberg 21 Oct 2022

Retail innovation rising above economic turbulence

Trends

Retail innovation rising above economic turbulence

Lauren Hartzenberg 19 Oct 2022

Inside We Are Egg's new next-gen department store in Joburg

Retailers

Inside We Are Egg's new next-gen department store in Joburg

6 Oct 2022