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Customer trust | Bizcommunity

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Infrastructure & Utilities

How a major municipal utility cut call response rates from 36 to 16 hours in six months

Dzingira Matenga 12 Nov 2025

SA’s retail marathon: Managing Black Friday returns with reverse logistics

Sales

SA’s retail marathon: Managing Black Friday returns with reverse logistics

Dr Ernst van Biljon 10 Nov 2025

Decoding OneDayOnly’s strategy for authentic discounts

E-commerce

Decoding OneDayOnly’s strategy for authentic discounts

3 Nov 2025

Gen Z has spoken: Brands that give back win big

Economy

Gen Z has spoken: Brands that give back win big

Issued by Varsity Vibe 30 Oct 2025

Inclusive CX is South Africa’s untapped growth opportunity

CRM, CX, UX

Inclusive CX is South Africa’s untapped growth opportunity

Bongani Mdluli, Issued by Helm 29 Oct 2025

Top cyber threats in South Africa

Cybersecurity

Top cyber threats in South Africa

Issued by Domains.co.za 24 Oct 2025

Inside SA’s retail security crisis: Protecting your business from cyber threats and fraud

Security

Inside SA’s retail security crisis: Protecting your business from cyber threats and fraud

Chandni Gopal, Aaqilah Nagdee & Precious Maphupha 9 Oct 2025

Luyanda Mazibuko, SEM's creative production manager, asks how homegrown brands can actually tap into the hearts of the diverse South African market? (Image supplied)

Marketing

#ProudlySA: How local brands can win the hearts of South African consumers

Luyanda Mazibuko 1 Oct 2025

From side hustle to supermarket shelves: Gudgu’s rise in the beverage industry

FMCG

From side hustle to supermarket shelves: Gudgu’s rise in the beverage industry

30 Sep 2025

Walmart to open in South Africa

Retailers

Walmart to open in South Africa

9 Sep 2025

Reputation, returns and market premium

PR & Communications

Reputation, returns and market premium

Nkateko Khosa, Issued by Brave Group 3 Sep 2025

Cape Union Mart's push for sustainable sourcing and innovation

ESG

Cape Union Mart's push for sustainable sourcing and innovation

29 Aug 2025

Women behind the safety: How Rainbow’s QA leaders help nourish the nation

FMCG

Women behind the safety: How Rainbow’s QA leaders help nourish the nation

Issued by Rainbow Chicken 8 Aug 2025

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

CRM, CX, UX

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

Issued by CEM Africa Summit 7 Aug 2025

Turning reviews into revenue with location intelligence

Digital

Turning reviews into revenue with location intelligence

Issued by Location Bank 31 Jul 2025

Hackers target British retail giants, raising cybersecurity alarms globally

Technology

Hackers target British retail giants, raising cybersecurity alarms globally

10 Jul 2025

Source: © 123rf Ryan Campher, VML SA data lead, asks, while AI drives modern marketing, what happens when flawed inputs lead it astray?

Artificial Intelligence

Will your AI promote clarity or confusion, progress or noise?

Ryan Campher 25 Jun 2025

Achievement Awards Group and Heineken Beverages partner to empower tavern owners

Regulatory

Achievement Awards Group and Heineken Beverages partner to empower tavern owners

Issued by Achievement Awards Group 20 May 2025

Source: © 123rf Mark Baldwin, CEO of , a web design and digital marketing agency, weighs in on the biggest social media platform rebrands of all time

Branding

Social media rebrands: The failure - X, the insipid - Meta and the success - Instagram

Mark Baldwin 15 Apr 2025

Advertising

No room for picky eaters? ARB rules in favour of KFC in chicken wing complaint

Karabo Ledwaba 17 Feb 2025

Actorvate Influencer Marketing embraces the rise of UGC with new division for brands

Marketing

Actorvate Influencer Marketing embraces the rise of UGC with new division for brands

Issued by Actorvate Influencer Marketing 29 Jan 2025

From speed to smiles: Redefining CX in telecoms

CRM, CX, UX

From speed to smiles: Redefining CX in telecoms

Issued by Ask Afrika 23 Jan 2025

3 key strategies for retailers to navigate 2025

Trends

3 key strategies for retailers to navigate 2025

13 Dec 2024

Why delivery transparency matters

Retail Services

Why delivery transparency matters

10 Dec 2024

SmartSlip: The future of consumer engagement and insight collection

Digital

SmartSlip: The future of consumer engagement and insight collection

Issued by Techsys Digital 15 Nov 2024

End-to-end security is your best business investment

SMEs

End-to-end security is your best business investment

Issued by ASUS 8 Nov 2024

Source: © 123rf From November all incoming service conversations for businesses using WhatsApp Business are free

Digital

Free WhatsApp Business incoming service conversations

7 Nov 2024

Image source: KamranAydinov from

IP Law

Unpacking the Sol de Janeiro fragrance fiasco - what is the brand's legal recourse?

Jani Cronjé and Daniella de Figueiredo 11 Oct 2024

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

CRM, CX, UX

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

Issued by Rogerwilco 9 Sep 2024

Loyalty programmes: The move to digital engagement

Retail

Loyalty programmes: The move to digital engagement

Len Lubbe 24 Jun 2024

Why the travel industry cannot afford to overlook public relations

Tourism

Why the travel industry cannot afford to overlook public relations

El Broide 11 Jun 2024

How to make your small business appear more accomplished

SMEs

How to make your small business appear more accomplished

Issued by Domains.co.za 28 May 2024

Marketing

Salesforce report: 85% of South African marketers use AI

28 May 2024

Building customer trust through personalised, integrated logistics solutions

Supply Chain

Building customer trust through personalised, integrated logistics solutions

Issued by Unitrans 22 May 2024

Amazon is here: Dentsu South Africa is ready!

Retail

Amazon is here: Dentsu South Africa is ready!

Sadiqah Levy, Issued by Dentsu 22 May 2024

Is everyone a social media specialist? Unpopular opinion by a head social media specialist

Marketing

Is everyone a social media specialist? Unpopular opinion by a head social media specialist

Suwilanji Kabwe, Issued by Wetpaint Advertising 2 May 2024

Buhle Goslar takes the helm as Lula's new board chairperson

Funding

Buhle Goslar takes the helm as Lula's new board chairperson

22 Mar 2024

Geoff Seeley is the CMO for PayPal. Source: PayPal.

Marketing

PayPal appoints Geoff Seeley as new CMO amid job cuts

Karabo Ledwaba 27 Feb 2024

Authenticity as an essential and powerful sales tool

Sales

Authenticity as an essential and powerful sales tool

Murunwa Mashamba 6 Feb 2024

Sphelele Mjadu is the founder of Defined PR. Source: Supplied.

PR & Communications

#BizTrends2024: Sphelele Mjadu - The rise of data-driven PR, a shift from intuition

Sphelele Mjadu 1 Feb 2024

Wayne Toms, GhostDraft CEO

Trends

#BizTrends2024: AI integration into CCM is about digital transformation

Lindsey Schutters 31 Jan 2024

Stay on trend with every email you send

Marketing

Stay on trend with every email you send

Damian Hamp-Adams, Issued by Rocketseed 1 Feb 2024

The Sender review: Best free web push service

Digital

The Sender review: Best free web push service

Issued by PRNEWS 22 Jan 2024

Omnisient recognised as a privacy leader in helping to build customer trust

Data & Analytics

Omnisient recognised as a privacy leader in helping to build customer trust

Julian Diaz, Issued by Omnisient 23 Nov 2023

Cyber risks could derail the adoption of the Production Possibility Frontier

Cybersecurity

Cyber risks could derail the adoption of the Production Possibility Frontier

Issued by Bullion PR & Communication 9 Nov 2023

The future of Africa's Food & Beverage industry

Food & bev. services

The future of Africa's Food & Beverage industry

Clive Roberts 16 Oct 2023

Source: © 123rf What can mobile service providers do to strengthen the satisfaction level of their customer base, thereby ensuring their customers’ future commitment and loyalty?

Mobile

4 ways to increase prepaid users' CX and satisfaction

Prof M. Roberts-Lombard and contributing authors Dr Beate Stiehler-Mulder and KA Mntande 13 Oct 2023

3 steps for small businesses to bolster cybersecurity

SMEs

3 steps for small businesses to bolster cybersecurity

Ben Bierman, Issued by Business Partners Limited 10 Oct 2023

How can embedded payments drive better online retail customer experiences?

Banking & Finance

How can embedded payments drive better online retail customer experiences?

Joel Bronkowski 6 Oct 2023

Koo Govender is the chairperson of the Promax Awards. Source: Supplied.

Marketing

Staying agile in marketing: A Q&A with Promax Africa chairperson Koo Govender

29 Aug 2023