Customer trust | Bizcommunity

Customer trust | Bizcommunity

News

Sloom founder shares 10 lessons from building South Africa’s mattress disruptor

SMEs

Sloom founder shares 10 lessons from building South Africa’s mattress disruptor

5 Aug 2026

Why digital resilience has become a business imperative for SMEs

SMEs

Why digital resilience has become a business imperative for SMEs

Faiez Hartley, Issued by Business Partners Limited 3 Aug 2026

Why digital resilience has become a business imperative for SMEs

Entrepreneurship

Why digital resilience has become a business imperative for SMEs

29 Jul 2026

Shaping the future of CX at the Africa CX Conference & Awards 2026

CRM, CX, UX

Shaping the future of CX at the Africa CX Conference & Awards 2026

Issued by The Chartered Institute of Customer Management 15 Jul 2026

Source: Supplied. Malusi Ndlovu, managing director of Old Mutual's Mass Foundation Cluster.

Insurance & Actuarial

Old Mutual’s new boss targets millions in South Africa’s mass market

10 Jul 2026

Edgars to open 50 new South African stores after 3-year turnaround

Retailers

Edgars to open 50 new South African stores after 3-year turnaround

7 Jul 2026

Research

Why brand makeovers fail: The consumer research that brands can't afford to ignore

Issued by BMi Research 10 Jun 2026

From spare rooms to national brands - Fastway Couriers on South Africa's home business revolution

SMEs

From spare rooms to national brands - Fastway Couriers on South Africa's home business revolution

Issued by Fastway Couriers 4 Jun 2026

Why collecting more data won't solve your business problems

Data & Analytics

Why collecting more data won't solve your business problems

Yudhvir Seetharam 4 Jun 2026

Orms celebrates 30 years of creativity, community and business resilience

Retailers

Orms celebrates 30 years of creativity, community and business resilience

22 May 2026

Report finds SA's e-commerce landscape enters a “repositioning” era

E-commerce

Report finds SA's e-commerce landscape enters a “repositioning” era

18 May 2026

EXCLUSIVE: Uniqlo rewrites the rules of global retail

Retailers

EXCLUSIVE: Uniqlo rewrites the rules of global retail

James Townsend 8 May 2026

Pictured (L to r): Katja Fasink, CEO of key7 Communications and Cyber Security, Slovenia,Maxim Behar, WCFA president and CEO of M3 Communications Group, Bulgaria, Lebo Madiba, managing director, PR Powerhouse, South Africa, Diego Biasi, PR and Digital Strategy Consultant and Founder and CEO of BPRESS Italy,and Sergii Bidenko, reputation and crisis advisor at SEC Newgate Ukraine and member of the Management Board of ICCO (Image composite: @ Ruth Cooper, Bizcommunity)

PR & Communications

Corporate crisis: The broken heart of communications

Lebo Madiba 24 Apr 2026

10 factors reshaping SA’s online retail economy in 2026

E-commerce

10 factors reshaping SA’s online retail economy in 2026

Jason Sive 22 Apr 2026

#WorldEarthDay: The FMCG industry’s journey to reducing carbon footprint

ESG

#WorldEarthDay: The FMCG industry’s journey to reducing carbon footprint

22 Apr 2026

Takealot and Cansa’s cheeky campaign reminds men to “check your package”

Marketing

Takealot and Cansa’s cheeky campaign reminds men to “check your package”

Issued by Joe Public 16 Apr 2026

New LDV South Africa CEO appointed

Dealers

New LDV South Africa CEO appointed

30 Mar 2026

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

Artificial Intelligence

5 ways AI is transforming CX

Terena Chetty 27 Mar 2026

Retail under pressure: Why occupational health and safety now drive performance

Health & Safety

Retail under pressure: Why occupational health and safety now drive performance

Issued by A-OSH EXPO 17 Mar 2026

Shipping

Fastway Couriers readies for record Black Friday parcel volumes across South Africa

Issued by Fastway Couriers 4 Nov 2025

Shipping

Fastway shares the five last-mile shifts reshaping South African e-commerce

Issued by Fastway Couriers 12 Jan 2026

Shipping

The true cost of festive-season delivery failures and how to prevent them

Issued by Fastway Couriers 16 Dec 2025

Shipping

Inside South Africa’s most overlooked franchise opportunity

Issued by Fastway Couriers 4 Mar 2026

Why data protection is the new currency for consumer trust in 2026

CRM

Why data protection is the new currency for consumer trust in 2026

Lungelo Dlamini 13 Mar 2026

Is the foundation of South Africa's digital consumer universe truly secure?

Security

Is the foundation of South Africa's digital consumer universe truly secure?

12 Mar 2026

Branding

Deep trust, strong brands: 9 South African banks in Brand Finance’s global top 500

5 Mar 2026

Source: Supplied. Mark Danckwerts, Head: Insurance, KPMG One Africa.

Finance

KPMG report: African financial sector bets big on AI and growth strategies

18 Feb 2026

Can banks restore trust after app failures shake customer confidence?

Banking & Finance

Can banks restore trust after app failures shake customer confidence?

Nitesh Singh 17 Feb 2026

5 last-mile shifts set to reshape South African e-commerce in 2026

Logistics & Transport

5 last-mile shifts set to reshape South African e-commerce in 2026

2 Feb 2026

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Marketing

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Tom Kaneshige 22 Jan 2026

Medtech

Dr ChatGPT: What OpenAI’s foray into health and wellness means for healthcare marketing

Saul Marquez 14 Jan 2026

Dries D'Hooghe, chief operating officer, Massmart, with the staff of the first Walmart store to open in SA (Image: Danette Breitenbach @ Bizcommunity)

Retailers

What's the hype about Walmart? Take a look in-store

Danette Breitenbach 21 Nov 2025

Danger looms for SA shoppers this festive season as cyber threats and mall crimes rise

Security

Danger looms for SA shoppers this festive season as cyber threats and mall crimes rise

18 Nov 2025

Source: Pexels.

Infrastructure & Utilities

How a major municipal utility cut call response rates from 36 to 16 hours in six months

Dzingira Matenga 12 Nov 2025

SA’s retail marathon: Managing Black Friday returns with reverse logistics

Sales

SA’s retail marathon: Managing Black Friday returns with reverse logistics

Dr Ernst van Biljon 10 Nov 2025

Decoding OneDayOnly’s strategy for authentic discounts

E-commerce

Decoding OneDayOnly’s strategy for authentic discounts

3 Nov 2025

Gen Z has spoken: Brands that give back win big

Economy

Gen Z has spoken: Brands that give back win big

Issued by Varsity Vibe 30 Oct 2025

Inclusive CX is South Africa’s untapped growth opportunity

CRM, CX, UX

Inclusive CX is South Africa’s untapped growth opportunity

Bongani Mdluli, Issued by Helm 29 Oct 2025

Top cyber threats in South Africa

Cybersecurity

Top cyber threats in South Africa

Issued by Domains.co.za 24 Oct 2025

Inside SA’s retail security crisis: Protecting your business from cyber threats and fraud

Security

Inside SA’s retail security crisis: Protecting your business from cyber threats and fraud

Chandni Gopal, Aaqilah Nagdee & Precious Maphupha 9 Oct 2025

Luyanda Mazibuko, SEM's creative production manager, asks how homegrown brands can actually tap into the hearts of the diverse South African market? (Image supplied)

Marketing

#ProudlySA: How local brands can win the hearts of South African consumers

Luyanda Mazibuko 1 Oct 2025

From side hustle to supermarket shelves: Gudgu’s rise in the beverage industry

FMCG

From side hustle to supermarket shelves: Gudgu’s rise in the beverage industry

30 Sep 2025

Walmart to open in South Africa

Retailers

Walmart to open in South Africa

9 Sep 2025

Reputation, returns and market premium

PR & Communications

Reputation, returns and market premium

Nkateko Khosa, Issued by Brave Group 3 Sep 2025

Cape Union Mart's push for sustainable sourcing and innovation

ESG

Cape Union Mart's push for sustainable sourcing and innovation

29 Aug 2025

Women behind the safety: How Rainbow’s QA leaders help nourish the nation

FMCG

Women behind the safety: How Rainbow’s QA leaders help nourish the nation

Issued by Rainbow Chicken 8 Aug 2025

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

CRM, CX, UX

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

Issued by CEM Africa Summit 7 Aug 2025

Turning reviews into revenue with location intelligence

Digital

Turning reviews into revenue with location intelligence

Issued by Location Bank 31 Jul 2025