95% of consumers in South Africa are considering emerging payments such as, biometrics, digital currencies, and QR code, in addition to contactless...
Authentication specialist, Entersekt believes that for the e-commerce landscape to benefit from the new EMV 3-D Secure protocol, a collaborative effort between merchants, banks and card networks is required...
South African Breweries will be launching a new B-BBEE scheme later this month. This will be replacing the old SAB Zenzele scheme, which reaches maturity this May...
In this article, we assess the pros and cons when considering whether to bring your media buying in-house or to outsource this critical strategic marketing imperative...
Issued by Advertising Media Forum 1 day ago
As an increasing number of South Africans look ahead towards retirement, the two most popular homeownership options are life rights and sectional titles properties...
The contributions that women in West Africa's fisheries make to the sector are widely un(der)paid, undervalued and largely invisible...
Ifesinachi Okafor-Yarwood and Sayra van den Berg Bhagwandas 1 day ago
As much as finding new ways to do business will play a key role in South Africa's economic turnaround strategy, for the country to emerge from the years-long slump exacerbated by the Covid-19 pandemic it will need to further invest in its cornerstone industries...
Afrikrea has partnered with DHL and Visa to launch Anka, a platform that provides African micro retailers and small businesses with e-commerce, payments and global shipping services...
For our #BehindtheBrandManager series, Penny Biram, head of Marketing at Norton Rose Fulbright SA, reiterates the importance of compliance checks, and chats about the differences managing consumer and legal brands...
Shan Radcliffe 29 Apr 2021
South African consumers are under immense pressure amid record unemployment rates and rising cost of living as the cost of coronavirus pandemic to the economy becomes clearer...
Issued by Payflex 29 Apr 2021
South Africa's m-commerce up 35%, Nigeria is Africa's biggest e-commerce market, and Kenya primed for massive growth...
The Covid-19 pandemic and lockdown has prompted many people to reassess their priorities and make changes and life choices that reflect a more balanced and...
Dr Andrew Golding 28 Apr 2021
The proposed acquisition of RussellStone Protein by DH Brothers and Seaboard has not been given the go-ahead by the Competition Commission...
OneDayOnly has released the results of its second ODOmeter, an index the company launched last year to better understand SA's online consumer behaviour...
South Africa's Hydrogen Society Roadmap explains how the country's resources, including reliable sources of renewable energy, and its ample supply of platinum group metals (PGM), can be effectively harnessed to produce green hydrogen...
Kieran Whyte 23 Apr 2021
LexisNexis will host a free webinar on 4 May 2021 at 10am, specifically looking at KYC verification as a subset of Fica compliance...
Issued by LexisNexis 22 Apr 2021
As South Africa's payment system sunsets cheques and accelerates its move away from cash, consumers and businesses are looking for convenient and simple instruments for bill payments...
Paul Adant 22 Apr 2021
Payflex has scored a significant vote of confidence from an Australian-listed multinational, Zip Co...
Issued by Payflex 22 Apr 2021
Reed Exhibitions Africa is constantly stepping up energy saving and fine-tuning waste management, with a view to reuse or recycle waste wherever possible...
Issued by Reed Exhibitions 22 Apr 2021
Once in a while, an intellectual property judgment is handed down that upsets the proverbial apple cart. The SCA judgment in the Koni Multinational Brands (Pty) Ltd vs Beiersdorf AG case, is arguably such a judgment...
Rachel Sikwane 21 Apr 2021
It is the professional duty of business leaders to protect whistle-blowers. The C-suite of any organisation ultimately has a responsibility to make sure they protect the company's bottom line...
Zaakir Mohamed 21 Apr 2021
First-time home buyers in South Africa now have added support to get their foot on the first rung of the property ladder, thanks to a new partnership between LexisNexis South Africa and MDW Inc...
Issued by LexisNexis 20 Apr 2021
We asked professional web developer Felix Norton and e-commerce expert Warrick Kernes for some tips! Here's how to build a successful South African e-commerce site...
Issued by xneelo 16 Apr 2021
Most all players in the insurance sector are digitising - some more seamlessly than others. This phygital (meeting of the physical and digital worlds) trend is becoming omnipotent...
Kevin Wright 16 Apr 2021
For many years, CX and Customer Feedback has found a firm place within the B2C environment, with many B2B organisations eschewing formalised feedback programmes. For the most part, the reason for the lower uptake within B2B industries was that there was a long-held assumption that retention and customer relationships happened organically thanks to account management and the like. In recent years, however, it has become clear, that particularly in large, complex B2B organisations, there is a definite need to formalise the understanding of customer feedback. The adoption of both structured customer departments, CX strategy and indeed, technology-driven mechanisms to gather feedback from customers is ever increasing.
Issued by Smoke Customer Intelligence 15 Apr 2021
With the growth of economies across Africa, competition law has remained one of the key drivers for effective market participation, consumer protection and fair business practices...
SMS is one of the oldest digital channels of B2C communication, with marketers tapping into its potential as early as 1999. The channel has remained a firm favourite for the last 2 decades thanks to its relative cost-effectiveness and high engagement rate. It is thus no surprise that it is arguably the most effective channel for gathering transactional feedback from customers.
Issued by Smoke Customer Intelligence 15 Apr 2021
Recently, our CEO, Andrew Cook published his thoughts on how an inbound contact centre should measure their success. We sat down with him to chat about his insight.
Issued by Smoke Customer Intelligence 15 Apr 2021
For many, creating customer experience is not as simple as delivering great service to the end customer making a purchase. Today's interconnected and interdependent business world means that many organisations operate within complex value chains, and often these value chains include intermediaries (such as brokers, dealers, agents etc.) through which the organisation expands market reach. The result is that the organisation who owns the brand, product and service is removed from the end-customer and needs to rely heavily on the intermediary to deliver customer experience.
Issued by Smoke Customer Intelligence 15 Apr 2021
Trevor Gosling and his co-founder, Neil Welman, launched Lulalend in 2014. The Lulalend team works hard to empower businesses across South Africa with the funds they need to grow...
Charndré Emma Kippie, Issued by Topco Media 15 Apr 2021
Established in 1976 by the late property and real estate icon Pam Golding, the Pam Golding Property group has since achieved world-class status...
Sindy Peters 15 Apr 2021
iProspect recently launched Future Focus 2021: Brands Accelerated as the essential read for conscientious marketers seeking to explore and exploit the latest consumer and industry advancements for brand growth...
Issued by Dentsu 15 Apr 2021
Sibanye-Stillwater has restructured the heavily indebted broad-based black economic empowerment (B-BBEE) structure it inherited when it bought Lonmin in 2019...
KAS Africa, a leading contract manufacturer of personal, home, baby and oral care FMCG products, has received an investment with an aggregate value of $10m from TRT Investments Limited...
Issued by KAS Africa 14 Apr 2021
According to lead auctioneer and director of High Street Auctions Joff van Reenen, even seasoned investors sometimes still believe old myths about auctions...
Like many, 2020 left a big gap in our revenues and those of our clients. The race is now on to recover not only last year's lost revenue but also to grab every growth opportunity in 2021...
John Paul Waites, Issued by Worx Group 14 Apr 2021
Since South Africa emerged from hard lockdown in June 2020, the local property market has been seeing unprecedented levels of activity driven by pent-up demand...
Mirror Trading International (MTI) has been unmasked as what was been termed as the world's largest cryptocurrency Ponzi scam...
Wiehann Olivier 13 Apr 2021
Dare Okoudjou, CEO and founder of MFS Africa and Endeavor Entrepreneur, unpacks the payment space in Africa...
Evan-Lee Courie 12 Apr 2021
Sectional title properties have become a popular way of living for many South Africans, and along with this type of living comes a body corporate and trustee setup...
Issued by Propell 12 Apr 2021
This third part of the series looks at what marketing leaders need to consider when crafting a strategy to deal with a more privacy-first future...
Anse Leighton & Andrew Smit 12 Apr 2021
Tanda enables shops in Kenya to be access points for financial services including banking, insurance, and utility payments...
Owners of small- and medium-sized businesses (SMEs) have a lot on their plate. Between day-to-day operations, sales and marketing and other responsibilities...
Merchant Capital's collection data suggests early signs of recovery in several key categories...
The Bitcoin price has surged up to $60,000. There are a few influencing factors that have contributed to this phenomenal rise in the cryptocurrency's fortunes...
Fred Razak 8 Apr 2021
Technology liberates. To understand if the informal sector is ready to adopt tech innovation, certain myths need to shattered, says Kim Furman from Synthesis...
Kim Furman 7 Apr 2021
At home, online and ready to engage - this is the consumer in the new normal, says Accenture Interactive Africa's Ntombi Mhangwani...
Ntombi Mhangwani 7 Apr 2021
4Racing is delighted to announce the appointment of Mxolisi Zwane as chairperson, effective from 1 April 2021...
Issued by Ninety9cents 6 Apr 2021
Set to take place from 13-15 September 2021, Fame Week Africa will embrace and reinvigorate all sectors of the ultra-creative community...
Issued by Reed Exhibitions 6 Apr 2021