Results for customer communication

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4 key lessons for future-ready manufacturing
4 key lessons for future-ready manufacturingArticle

The persistent nature of Covid-19's disruption on the manufacturing industry highlights a need, and an opportunity, to rethink business operations to be more adaptable to market dynamics...

Robin Fisher 9 Apr 2021

Brent Haumann
When it comes to customer communication, engagement is everythingArticle

Brent Haumann, managing director at Striata Africa, believes that while most organisational leaders realise how important customer experience is, many still struggle measuring it...

Brent Haumann 18 Mar 2021

How customer communication will evolve in 2021
How customer communication will evolve in 2021Article

By now, it's clear that 2020 was a year of managing the unexpected and looking for the silver lining. This is especially true when it comes to customer communication. After years of digital-led evolution, even the biggest laggards were forced to revolutionise their customer communications...

Brent Haumann 11 Feb 2021

Great customer experiences can be manufactured
Great customer experiences can be manufacturedArticle

Great customer experience is understood by most businesses. By providing outstanding customer experience they know it will help their organisation stand out from competitors while fostering loyalty and trust...

Brent Haumann 18 Jan 2021

Email marketing campaign ideas to finish 2020 off strong
Email marketing campaign ideas to finish 2020 off strongArticle

A festive email marketing campaign needs to be something special to stand out. To break through the noise and clutter, you will need to craft a compelling message or offer...

Selina Bieber 22 Dec 2020

How AI can assist businesses during this festive season
How AI can assist businesses during this festive seasonArticle

With the December break upon us, businesses can use technology to make up for tough times experienced during lockdown while still taking time off to recover from a difficult year...

Dries Cronje 9 Dec 2020

#IABInsightSeries: IAB SA 2021 predictions
#IABInsightSeries: IAB SA 2021 predictionsArticle

The IAB SA recently hosted its 22nd insight webinar on Zoom, featuring IAB SA members Jarred Cinman, Ann-Mari Höfinger, Noah Makholwa, Karyn Strybos and Melissa Kariuki...

Jessica Tennant 2 Dec 2020

3 tips for balancing personal information while maintaining that personalised marketing edge
3 tips for balancing personal information while maintaining that personalised marketing edgeArticle

What happens when the age of big data collides with the age of personal information protection? With just over six months left for organisations to prepare for compliance with the Protection of Personal Information Act (PoPIA), this trajectory need not change. Instead it can merge, as long as marketers embrace their role in protecting their customers' voices...

Francois Kriel, Issued by Kriel & Co 26 Nov 2020

How digital technology can help your small business
How digital technology can help your small businessArticle

Technology can help your small business to be more efficient, reach new markets, and cope with the new social distancing requirements we all face...

Selina Bieber 10 Nov 2020

Relook at how customers experience communication
Relook at how customers experience communicationArticle

2020 was the year many of the usual rules were thrown out the window - especially when it came to customer communication...

Brent Haumann 9 Nov 2020

Boris Dzhingarov
How South African SMEs can rally for a strong 2021Article

Life has never been easy for small business owners. Even in a 'normal' year, keeping your own company afloat is rife with challenges, but 2020 upped the ante significantly...

Boris Dzhingarov, Issued by Monetary Library 22 Oct 2020

Ross Sibbald, commercial; manager, Striata
How insurers can build on their customer communicationArticle

When South Africa went into lockdown, companies went into communication overdrive. Insurers were no exception...

Ross Sibbald 19 Oct 2020

Cloud technology can transform your brand and customer service
Cloud technology can transform your brand and customer serviceArticle

The recent spike in cloud adoption has changed the way many businesses operate. Although forced by global lockdowns, companies have started to reap benefits...

James Bayhack 12 Oct 2020

Image source: .
What Covid-19 taught us about going back to basics with customer communicationArticle

Brent Haumann, managing director, Striata Africa, discusses what separated the great communicators from the average and poor ones...

Brent Haumann 7 Oct 2020

Photo by  on .
How brands can leverage community to bolster customer experienceArticle

Miguel De Gracia, SVP Client Partner at Acceleration, a Wunderman Thompson Company, lists ways brands can leverage community to deliver top-notch, unique customer experiences to use individual voices to help the masses...

Miguel De Gracia 23 Sep 2020

You've adopted new technologies, but are you digitally mature?
You've adopted new technologies, but are you digitally mature?Article

When we look back on 2020, we'll remember it as the year everything changed. Customer communication is no exception...

Mia Papanicolaou 14 Sep 2020

Are we looking at 4IR for the customer communication game?
Are we looking at 4IR for the customer communication game?Article

The Forth Industrial Revolution (4IR) is characterised by an array of technologies that is blurring the lines between the physical, digital, and biological spheres, while also disrupting the way in which businesses communicate...

Douglas van Wyk 20 Aug 2020

Fastvan Last Mile delivery platform solves complex vehicle routing problems, ETA's, manage failed - Re-attempted and returns
Fastvan Last Mile delivery platform solves complex vehicle routing problems, ETA's, manage failed - Re-attempted and returnsArticle

Efficient fulfilment operations are essential in providing quick deliveries. Pencil pushing, white board for order taking and the usual phone calls to the drivers are methods of the past...

Issued by Fastvan 20 Aug 2020

The value of mobile marketing cloud technology
The value of mobile marketing cloud technologyArticle

Marketing ultimately drives the sales of any business. Without it, many companies wouldn't sell their products or services and wouldn't survive in a highly competitive environment...

James Bayhack 21 Jul 2020

Image source: Pixabay.
Marketing in the Covid era - how to adjust and adaptArticle

Good marketing relies on a thorough understanding of your target market, but when much of what you knew about your customers is suddenly no longer relevant, a major shift is needed...

Gavin Knox-Grant and Yael Geffen 20 May 2020

Photo by Paul Hanaoka on .
Customer communication is always vital, Covid-19 makes it even more soArticle

As the world starts to emerge from under the shadow of Covid-19 and economic activity resumes at a meaningful level, a few things will set the companies apart that survive and go on to thrive from those that don't...

Greg Chen 8 May 2020

Customers are focused on safety, belonging and control
Customers are focused on safety, belonging and controlArticle

Staying in touch with what customers and employees are saying about their experiences with brands has never been more important than now...

29 Apr 2020

How to stay connected with your customers during a pandemic
How to stay connected with your customers during a pandemicArticle

This is an uncertain time for South African business owners, but it may offer an opportunity to focus on the factors that are within your control...

Selina Bieber 9 Apr 2020

Image credit: Rachit Tank on .
Channelling customer expectations through WhatsAppArticle

It has become increasingly important for organisations to make connections with their customers. WhatsApp provides the ability to infuse brand personality into B2C communication, enabling businesses to engage with their customers on a more personal level...

Matt Grobler 7 Apr 2020

Employee experience is vital to good CX: here's why
Employee experience is vital to good CX: here's whyArticle

Today, most companies understand the need to focus on customer experience (CX). But in their efforts to offer the best CX, some fail to take into account the importance of employee experience (EX)...

Ross Sibbald 17 Feb 2020

Image source: Gallo/Getty Images.
Here's what consumers want from customer communication in 2020Article

It's now well-established that customer communication is vital to the success of any business. But it can only play that role if it meets the wants and needs of the consumers receiving it...

Brent Haumann 23 Dec 2019

Customers can now contact Makro directly via WhatsApp
Customers can now contact Makro directly via WhatsAppArticle

Makro has launched a WhatsApp service allowing customers to instantly engage with the retailer's customer care team...

4 Dec 2019

#BizTrends2020: Emergent security and intelligent marketing
#BizTrends2020: Emergent security and intelligent marketingArticle

The top trends for 2020 are the same trends that dominated in 2019, only with a bit more flair and a lot more functionality...

Henk Olivier 2 Dec 2019

281 billion and counting: Email is here to stay and it's a good thing
281 billion and counting: Email is here to stay and it's a good thingArticle

Two-hundred-and-eighty-one-billion. That's a lot of emails being sent every day by some 4 billion email users around the world. And while many of us feel like we're on the receiving end of about 1 million a day, at least, email isn't going anywhere. Particularly not for marketers and advertisers...

Jason Liebenberg 28 Nov 2019

Ross Sibbald
Here's what insurers need to know about communicating with their clientsArticle

In the traditional world of insurance, customers were only likely to hear from their insurers was after they'd filed a claim, or if it was time to renew their policy...

Ross Sibbald 19 Sep 2019

Why making mobile data cheaper is vital to kickstarting startup sector
Why making mobile data cheaper is vital to kickstarting startup sectorArticle

It's a widely acknowledged truth that if South Africa is to escape the economic morass it finds itself in, it needs to provide as much support to SMEs as possible...

Greg Chen 13 Sep 2019

How SA's property industry can avoid falling victim to cybercrime
How SA's property industry can avoid falling victim to cybercrimeArticle

South Africa's property industry hasn't kept pace with the changing cybercrime landscape, leaving itself open to a variety of possible data and financial breaches...

10 Sep 2019

Image credit: Tumisu from Pixabay.
Here's what SMEs need to know about using their customer communication channels effectivelyArticle

There are a few basic things every business can do to ensure that its communication strategy is as effective as possible...

Greg Chen 1 Aug 2019

How to hyper-personalise your digital communications
How to hyper-personalise your digital communicationsArticle

There was a time, not all that long ago, when personalising digital communications simply meant addressing your customers by name...

Ross Sibbald 16 May 2019

4 CRM marketing trends to ignite 2019
4 CRM marketing trends to ignite 2019Article

Never has the emphasis on customer centricity been more rampant than it is in the era of the connected customer who, thanks to technology, has become more powerful and vocal than ever before, marking only the beginning of an era where failure to listen equals a rapid demise of your brand...

Sugeshni Subroyen 12 Feb 2019

Godfrey Parkin, CEO of Britefire and of Angaza.
#BizTrends2019: Brand building must become more about customer experienceArticle

CX is everything. Businesses boom because they offer awesome differentiated customer experience, online and offline. The big trends in 2019 will follow this rule...

Godfrey Parkin 3 Jan 2019

AI and the future of customer experience
AI and the future of customer experienceArticle

Anyone can paint a big vision, but very few turn it into economic success for their customers, partners and themselves...

Adriaan van Staden 20 Dec 2018

Chatbots are the future of customer communications
Chatbots are the future of customer communicationsArticle

Two technologies that are set to have a particularly big impact on customer communication going forward are chatbots and machine learning...

Brent Haumann 20 Sep 2018

The telco space is primed for digital reinvention
The telco space is primed for digital reinventionArticle

While no industry is immune to digital transformation, telecommunications has long been viewed as...

Stergios Saltas 22 Aug 2018

2018 European Digital Marketing Survey results released
2018 European Digital Marketing Survey results releasedArticle

The outcomes from the 2018 European Digital Marketing Survey performed by Salesmanago among marketers across Europe have been released...

25 Jun 2018

Have you digitally transformed your customer communications yet?
Have you digitally transformed your customer communications yet?Article

The customer communication management space, once dominated by document output software companies, has seriously embraced digital transformation...

Mike Wright 14 Jun 2018

Data-driven processes to drive e-commerce campaign success
Data-driven processes to drive e-commerce campaign successArticle

Every year, online retailers market their Mother's Day promotions, but many continue to do so with what appears to be little regard for what their customers want or need...

Wynand Smit 11 May 2018

Pieter Zylstra, regional director digital transformation, Middle East and Africa, Orange Business Services
#BizFinFocus: Five disruptions to the African fintech landscape in 2018Article

Africa is no stranger to financial innovation. Mobile financial wallets have been rapidly adopted by the younger population, with partnerships between telcos and banks set to dominate the future of the mobile payment industry...

Pieter Zylstra 8 Mar 2018

Why it's time to reevaluate your customer communication, starting with email
Why it's time to reevaluate your customer communication, starting with emailArticle

Email is by no means going the way of the fax machine just yet; most companies use it, and yet most don't use email very well...

Wynand Smit 13 Feb 2018

Championing the passenger and Xceeding Xpectations
Championing the passenger and Xceeding XpectationsArticle

Between now and 11 January 2018 Eagle Liner and Intercity Xpress will be gifting every passenger who purchases a bus ticket on either bus liner with a cool reward...

Issued by TLC Marketing Worldwide 12 Dec 2017

The 2017 Digital Salt event.
The future of mediaArticle

Gustav Goosen elaborates on some of the mobile and data content his team presented at the Digital Salt event which he believes are areas that will have significant influence on the future of media, way beyond what we've seen thus far...

Gustav Goosen 27 Nov 2017

Digital experience vs digital business
Digital experience vs digital businessArticle

Could focussing on the customer experience put an end to the digital turf war between digital experience and digital business?....

Kieron McCann 2 Oct 2017

Free Wi-Fi brings marketing returns for retailers
Free Wi-Fi brings marketing returns for retailersArticle

Free Wi-Fi is more than just keeping clients longer at a coffee shop or charging for every megabyte of usage for retailers' ISP to collect revenue...

Prashil Gareeb 23 Mar 2017

Starting your own e-commerce retail store – transparency is key
Starting your own e-commerce retail store – transparency is keyArticle

A few years ago, South Africans were sceptical about shopping online but, with improved security systems, better access to technology, a wider range of choice...

21 Feb 2017

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