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Robert Joubert, CEO of Boomerang SA

Taking a human-centric approach to bringing AI into the call centre

Robert Joubert 8 Nov 2023

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Empathetic design: Going beyond aesthetics to create meaningful user experiences

7 Nov 2023

An open letter to Facebook from a very frustrated marketer

An open letter to Facebook from a very frustrated marketer

Sarah Britten 6 Nov 2023

Why winners win! CX, the big differentiator for RMB Private Bank in the 2023 Ask Afrika Orange Index

Why winners win! CX, the big differentiator for RMB Private Bank in the 2023 Ask Afrika Orange Index

Ask Afrika 26 Oct 2023

5 tips to leverage data-driven insights to understand your audience

Mongezi Mtati 25 Oct 2023

#BehindtheCampaign: Aquafresh's "Today is going to be a big day''

24 Oct 2023

Why qualitative data is key to unleashing great customer experiences

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

The evolution of customer loyalty programmes

The evolution of customer loyalty programmes

Len Lubbe 24 Oct 2023

Exah and Lucky Beard team up to offer data-driven marketing solutions

Exah and Lucky Beard team up to offer data-driven marketing solutions

19 Oct 2023

Source: © Accenture In its 17th Year, Accenture Song’s bellwether report identifies five global macro trends and provides guidance for businesses

5 Global macro trends to guide business going forward

19 Oct 2023

Source: Stash Media Ogilvy South Africa, Cape Town has won another Bronze in the latest round of the London International Awards

Another Bronze for Ogilvy SA at the LIA

Danette Breitenbach 17 Oct 2023

Source: © 123rf What can mobile service providers do to strengthen the satisfaction level of their customer base, thereby ensuring their customers’ future commitment and loyalty?

4 ways to increase prepaid users' CX and satisfaction

Prof M. Roberts-Lombard and contributing authors Dr Beate Stiehler-Mulder and KA Mntande 13 Oct 2023

Ask Afrika Orange Index 2023 survey reveals that CX becoming crucial for business success

Ask Afrika Orange Index 2023 survey reveals that CX becoming crucial for business success

Ask Afrika 10 Oct 2023

Navigating the retail jungle: From e-commerce to brick and mortar

Navigating the retail jungle: From e-commerce to brick and mortar

6 Oct 2023

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