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Why qualitative data is key to unleashing great customer experiences

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

Exah and Lucky Beard team up to offer data-driven marketing solutions

Exah and Lucky Beard team up to offer data-driven marketing solutions

19 Oct 2023

Source: © Accenture In its 17th Year, Accenture Song’s bellwether report identifies five global macro trends and provides guidance for businesses

5 Global macro trends to guide business going forward

19 Oct 2023

Source: Stash Media Ogilvy South Africa, Cape Town has won another Bronze in the latest round of the London International Awards

Another Bronze for Ogilvy SA at the LIA

Danette Breitenbach 17 Oct 2023

Source: © 123rf What can mobile service providers do to strengthen the satisfaction level of their customer base, thereby ensuring their customers’ future commitment and loyalty?

4 ways to increase prepaid users' CX and satisfaction

Prof M. Roberts-Lombard and contributing authors Dr Beate Stiehler-Mulder and KA Mntande 13 Oct 2023

Ask Afrika Orange Index 2023 survey reveals that CX becoming crucial for business success

Ask Afrika Orange Index 2023 survey reveals that CX becoming crucial for business success

Ask Afrika 10 Oct 2023

Navigating the retail jungle: From e-commerce to brick and mortar

Navigating the retail jungle: From e-commerce to brick and mortar

6 Oct 2023

Helm and DStv win big at the New Gen Awards

Helm and DStv win big at the New Gen Awards

Helm 2 Oct 2023

Human8 appoints Camille Nicita as new global CEO

Human8 appoints Camille Nicita as new global CEO

Human8 29 Sep 2023

Gustav Praekelt and Dawood Patel. Source: Supplied

Helm transitions to employee ownership, empowers staff with major stake

26 Sep 2023

Digital transformation brings new value to the customer experience

Digital transformation brings new value to the customer experience

Wayne Toms 22 Sep 2023

Unlocking collaboration for exceptional customer experience

Unlocking collaboration for exceptional customer experience

Liezel Jonkheid 19 Sep 2023

How South Africans rate their loyalty programmes

How South Africans rate their loyalty programmes

Stacy Saggers, Kantar 19 Sep 2023

Convenience is the name of the game for Gen Z consumers

Convenience is the name of the game for Gen Z consumers

12 Sep 2023

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