#BizTrends2019: Five customer engagement technology trends we can't ignoreEben Esterhuizen 28 Jan 2019
#BizTrends2019: Customer centricity - The only trend that matters in 2019 and beyondBradley Elliott 24 Jan 2019
#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers wantCarmen Murray 21 Jan 2019
#FutureFit Yourself: Stop manipulating NPS scores by incentivising your staff!Carmen Murray 17 Jan 2019
CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many moreJacqui E'Silva, Corinium Global Intelligence 17 Jan 2019
