Bradley Elliott is the managing director at digital customer experience specialists, Platinum Seed.
#BizTrends2019: Customer centricity - The only trend that matters in 2019 and beyond

Customer centricity will be the raison d'ĂȘtre for digital leaders who authentically embrace this strategy. And those visionaries who fully embrace this strategy will leap ahead of the pack...

By Bradley Elliott 24 Jan 2019

Reputational risk of social media

In the sometimes-fraught relationship between major corporations and ordinary citizens (consumers), the explosion of social media has shifted the power into the hands of the masses...

By Bradley Elliott 16 Apr 2018

The rise of the brand influencer

Influencer marketing today is very different from its origins of celebrity product placement and is proving more effective than digital ads, which are increasingly filtered out by ad blockers...

By Bradley Elliott 5 Mar 2018

Make the most of your money with AI and machine learning

While a variety of popular apps such as Apple Siri, Google Now, Amazon Alexa and Microsoft Cortana promise to enhance people's lifestyles, few will have more impact on consumer behaviour than personal finance assistants...

By Bradley Elliott 9 Feb 2018

Five trends likely to lead digital agencies in 2018

As digital agencies and consultancies seek to gain distinction over competitors, five trends will drive the development of digital in 2018...

By Bradley Elliott 22 Jan 2018

Will the real influencers please stand up?

A growing army of YouTube stars is finding instant fame and wealth thanks to millions of subscribers to their pages and are fast becoming as influential, and in some case more so than mainstream actors and musicians...

By Bradley Elliott 18 Dec 2017

Adding AI to retail boosts personalised offerings

The retail space is changing drastically through the evolution of technology, such as artificial intelligence (AI), which can offer retailers better control over stock flows and better customer service...

By Bradley Elliott 16 Feb 2017

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