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    The Salesforce World Tour attracted over 2,000 attendees.
    Salesforce world tour comes to SA with $5.8bn growth projected 
    Understand what customers value, rather than price
    Understand what customers value, rather than price

    By Warren Hawkins 4 Jun 2024

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    A clever way to improve service delivery

    By Ryan Falkenberg 24 May 2024

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    From prospect to profit – why sales, CRM, and service desk software matters

    , QuickEasy Software  13 Feb 2024

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    Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

    OriginalNerdsZA  12 Feb 2024

    7 skills every CX interviewer needs
    7 skills every CX interviewer needs

      12 Feb 2024

    Businesses and consumers must protect personal data in the digital era
    Businesses and consumers must protect personal data in the digital era

    8 Feb 2024

    Why businesses should leverage click-to-chat ads for real-time customer interaction
    Why businesses should leverage click-to-chat ads for real-time customer interaction

      6 Feb 2024

    #BizTrends2024: Navigating the evolving retailing landscape in SSA
    #BizTrends2024: Navigating the evolving retailing landscape in SSA

      6 Feb 2024

    All the Salesforce Customer Appreciation Awards 2024 winners
    All the Salesforce Customer Appreciation Awards 2024 winners

    1 Feb 2024

    #BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024
    #BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

      22 Jan 2024

    Survey reveals AI can significantly improve service and support
    Survey reveals AI can significantly improve service and support

    18 Jan 2024

    Talking to chatbots sucks, but it doesn’t have to
    Talking to chatbots sucks, but it doesn’t have to

      17 Jan 2024

    A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.
    Apple’s decision to bring RCS to the iPhone is big boost to business revenue

      8 Jan 2024

    Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward
    Retail 2024: People the biggest trend and the biggest lesson

      5 Jan 2024

    Can you live up to your customers’ value expectations?
    Can you live up to your customers’ value expectations?

      18 Dec 2023

    Unleashing the true value of customers
    Unleashing the true value of customers

      13 Dec 2023

    Image source: Andrea Piacquadio from
    How to keep staff motivated this festive season

    12 Dec 2023

    Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption
    The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

    12 Dec 2023

    Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX
    Developing advanced attribution models for the entire customer journey - online to offline

      7 Dec 2023

    Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries
    #BlackFriday: Consumers under strain; swop luxury items for everyday items

    5 Dec 2023

    Biz Most Read Award winners November 2023
    Biz Most Read Award winners November 2023

    Bizcommunity.com  1 Dec 2023

    Source: © 123rf Adrian Whines of Brand DNA Brandspace Activation, says fuel stations are brand temples that play pivotal roles in defining the customer experience
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      30 Nov 2023

    Cost of living hits businesses hard, but good CX could be the saving grace
    Cost of living hits businesses hard, but good CX could be the saving grace

    29 Nov 2023

    How can banks turn stressful Black Fridays into a customer service win?
    How can banks turn stressful Black Fridays into a customer service win?

      21 Nov 2023

    Putting the consumer in control: the power of consent
    Putting the consumer in control: the power of consent

    15 Nov 2023

    Retaining and growing customers in a tough economic climate
    Retaining and growing customers in a tough economic climate

      10 Nov 2023

    Building loyalty: the art of personalised brand experiences and advocacy
    Building loyalty: the art of personalised brand experiences and advocacy

      9 Nov 2023

    Hyper-personalisation can elevate CX through tailored engagement
    Hyper-personalisation can elevate CX through tailored engagement

      9 Nov 2023

    3 things virtual agents can tell you about your business
    3 things virtual agents can tell you about your business

      2 Nov 2023

    Source: Supplied. Abdul Kerbelker, executive manager of the Claremont Improvement District Company (CIDC).
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    27 Oct 2023

    Keira Burton Mongezi Mtati, brand strategist at Rogerwilco says customers give away data about themselves every time they are online
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      25 Oct 2023

    The evolution of customer loyalty programmes
    The evolution of customer loyalty programmes

      24 Oct 2023

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    Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa
    Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

    OriginalNerdsZA 12 Feb 2024

    7 skills every CX interviewer needs
    7 skills every CX interviewer needs

     12 Feb 2024

    Businesses and consumers must protect personal data in the digital era
    Businesses and consumers must protect personal data in the digital era

    8 Feb 2024

    Why businesses should leverage click-to-chat ads for real-time customer interaction
    Why businesses should leverage click-to-chat ads for real-time customer interaction

     6 Feb 2024

    #BizTrends2024: Navigating the evolving retailing landscape in SSA
    #BizTrends2024: Navigating the evolving retailing landscape in SSA

     6 Feb 2024

    All the Salesforce Customer Appreciation Awards 2024 winners
    All the Salesforce Customer Appreciation Awards 2024 winners

    1 Feb 2024

    #BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024
    #BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

     22 Jan 2024

    Survey reveals AI can significantly improve service and support
    Survey reveals AI can significantly improve service and support

    18 Jan 2024

    Talking to chatbots sucks, but it doesn’t have to
    Talking to chatbots sucks, but it doesn’t have to

     17 Jan 2024

    A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.
    Apple’s decision to bring RCS to the iPhone is big boost to business revenue

     8 Jan 2024

    Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward
    Retail 2024: People the biggest trend and the biggest lesson

     5 Jan 2024

    Can you live up to your customers’ value expectations?
    Can you live up to your customers’ value expectations?

     18 Dec 2023

    Unleashing the true value of customers
    Unleashing the true value of customers

     13 Dec 2023

    Image source: Andrea Piacquadio from
    How to keep staff motivated this festive season

    12 Dec 2023

    Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption
    The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

    12 Dec 2023

    Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX
    Developing advanced attribution models for the entire customer journey - online to offline

     7 Dec 2023

    Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries
    #BlackFriday: Consumers under strain; swop luxury items for everyday items

    5 Dec 2023

    Biz Most Read Award winners November 2023
    Biz Most Read Award winners November 2023

     1 Dec 2023

    Source: © 123rf Adrian Whines of Brand DNA Brandspace Activation, says fuel stations are brand temples that play pivotal roles in defining the customer experience
    Fuel stations: More than pumps and prices - brand temples for CX

     30 Nov 2023

    Cost of living hits businesses hard, but good CX could be the saving grace
    Cost of living hits businesses hard, but good CX could be the saving grace

    29 Nov 2023

    How can banks turn stressful Black Fridays into a customer service win?
    How can banks turn stressful Black Fridays into a customer service win?

     21 Nov 2023

    Putting the consumer in control: the power of consent
    Putting the consumer in control: the power of consent

    15 Nov 2023

    Retaining and growing customers in a tough economic climate
    Retaining and growing customers in a tough economic climate

     10 Nov 2023

    Building loyalty: the art of personalised brand experiences and advocacy
    Building loyalty: the art of personalised brand experiences and advocacy

     9 Nov 2023

    Hyper-personalisation can elevate CX through tailored engagement
    Hyper-personalisation can elevate CX through tailored engagement

     9 Nov 2023

    3 things virtual agents can tell you about your business
    3 things virtual agents can tell you about your business

     2 Nov 2023

    Source: Supplied. Abdul Kerbelker, executive manager of the Claremont Improvement District Company (CIDC).
    Resilient Claremont CBD poised for further investment and growth

    27 Oct 2023

    Keira Burton Mongezi Mtati, brand strategist at Rogerwilco says customers give away data about themselves every time they are online
    5 tips to leverage data-driven insights to understand your audience

     25 Oct 2023

    Why qualitative data is key to unleashing great customer experiences
    Why qualitative data is key to unleashing great customer experiences

     24 Oct 2023

    The evolution of customer loyalty programmes
    The evolution of customer loyalty programmes

     24 Oct 2023

    Mompati Mall to open in Vryburg, North West
    Mompati Mall to open in Vryburg, North West

    20 Oct 2023

    Is your business taking the wrong approach to urgent customer conversations?
    Is your business taking the wrong approach to urgent customer conversations?

     20 Oct 2023

    Source: © Accenture In its 17th Year, Accenture Song’s bellwether report identifies five global macro trends and provides guidance for businesses
    5 Global macro trends to guide business going forward

    19 Oct 2023

    Why should I even bother writing reviews?
    Why should I even bother writing reviews?

     12 Oct 2023

    Kenya's grocery retail sector is a beacon of innovation and growth
    Kenya's grocery retail sector is a beacon of innovation and growth

     6 Oct 2023

    Leveraging unified commerce solutions for customer-centric retail success
    Leveraging unified commerce solutions for customer-centric retail success

    4 Oct 2023

    The future of retail banking design: More than just a space to keep your cash
    The future of retail banking design: More than just a space to keep your cash

    , BrandDNA 26 Sep 2023

    Capturing the value within customer data
    Capturing the value within customer data

    21 Sep 2023

    Unlocking collaboration for exceptional customer experience
    Unlocking collaboration for exceptional customer experience

     19 Sep 2023

    Pick n Pay launches PayJustNow for high-ticket items
    Pick n Pay launches PayJustNow for high-ticket items

    14 Sep 2023

    Show more

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