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South African youth expenditure: Promising and pragmatic

How Philani Potwana's journey from trainee to CEO is reshaping African banking

Katja Hamilton

Keneilwe Tekane on breaking barriers in South Africa’s rail sector

Robin Fredericks

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How to drive customer engagement through data unification in SA

How to drive customer engagement through data unification in SAKunal Badiani

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

By Shaun Shehab 20 Jun 2025

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

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Why qualitative data is key to unleashing great customer experiences

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

Mompati Mall to open in Vryburg, North West

Mompati Mall to open in Vryburg, North West

20 Oct 2023

Is your business taking the wrong approach to urgent customer conversations?

Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

Source: © Accenture In its 17th Year, Accenture Song’s bellwether report identifies five global macro trends and provides guidance for businesses

5 Global macro trends to guide business going forward

19 Oct 2023

Why should I even bother writing reviews?

Why should I even bother writing reviews?

Hellopeter 12 Oct 2023

Kenya's grocery retail sector is a beacon of innovation and growth

Kenya's grocery retail sector is a beacon of innovation and growth

Kerry Elliott 6 Oct 2023

Leveraging unified commerce solutions for customer-centric retail success

Leveraging unified commerce solutions for customer-centric retail success

4 Oct 2023

The future of retail banking design: More than just a space to keep your cash

The future of retail banking design: More than just a space to keep your cash

Adrian Whines, BrandDNA 26 Sep 2023

Capturing the value within customer data

Capturing the value within customer data

21 Sep 2023

Unlocking collaboration for exceptional customer experience

Unlocking collaboration for exceptional customer experience

Liezel Jonkheid 19 Sep 2023

Pick n Pay launches PayJustNow for high-ticket items

Pick n Pay launches PayJustNow for high-ticket items

14 Sep 2023

Convenience is the name of the game for Gen Z consumers

Convenience is the name of the game for Gen Z consumers

12 Sep 2023

Self service must go hand-in-hand with personalisation to cater to all

Self service must go hand-in-hand with personalisation to cater to all

Vis Govender 5 Sep 2023

Source: © 123rf Appointment-based shopping is best suited for retailers who sell high-end or luxury products, such as jewellery, fashion, or beauty products

The benefits and challenges of appointment-based shopping

Mariette Frazer 30 Aug 2023

Source: © 123rf In South Africa's retail environment, data is still an untapped opportunity, yet it can revolutionise retail

Data an untapped opportunity in retail with potential to revolutionise the sector

Gerhard Nortjé 18 Aug 2023

Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.

#CEMAfrica2023: AI's impact on CX takes centre stage

15 Aug 2023

Image supplied. The top 20 winners of the V&A Waterfront Tenant Service Excellence Awards 2023

Diamond jeweller Shimansky: V&A Waterfront Tenant Service Excellence Awards overall winner

14 Aug 2023

Source: © 123rf How consumers feel about retail differs from consumer segment to consumer segment

The impact of economic conditions on the retail market and different consumer segments

10 Aug 2023

Source: © 123rf The latest Maps shows consumer behaviour shifts in shopping

Maps shows changes in consumer behaviour, shopping patterns and media consumption

4 Aug 2023

Source: © 123rf Generative AI is opening up major opportunities for CX professionals

Research shows generative AI set to transform CX

2 Aug 2023

Image source: perig76 –

Why 360-degree technology is key to an efficient, tailored retail experience

Peter Ludi 2 Aug 2023

Source: © 123rf Shop! South Africa and the Institute of Marketing Management (IMM) have formed a partnership

Shop! South Africa and the Institute of Marketing Management join forces

27 Jul 2023

Have you done enough to win over the consumers of the future?

Have you done enough to win over the consumers of the future?

Namrata Gotarne, NielsenIQ 27 Jul 2023

The event will be held in August. Source: Supplied.

4 key insights from leading brands in the CX industry

26 Jul 2023

Image source: kenishirotie –

How can you help them? Tips to creating a customer-centric business

26 Jul 2023

Image source: Aleksandra Gigowska –

How to give customers what they want in a loyalty programme

Nolan Daniel 24 Jul 2023

Source: © 123rf PwC’s latest Global Consumer Insights Survey identifies five key areas impacting consumer spend and shaping shopping trends

5 key areas impacting consumer spend, shaping shopping trends

21 Jul 2023

Unified commerce solutions for customer-centric retail success

18 Jul 2023

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

Andrew Bourne, Regional Manager, Zoho

Exceptional CX is key to sustainable growth

Andrew Bourne 4 Jul 2023

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