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Every child has the right to dignity and protection - Lara Horne, Herold Gie Attorneys

Shan Radcliffe

How 2 CAs built a tech startup to disrupt recruitment

Imran Salie

Baker McKenzie candidate attorneys’ shared pursuit of justice and progress

Shan Radcliffe

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How to drive customer engagement through data unification in SA

How to drive customer engagement through data unification in SAKunal Badiani

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

By Shaun Shehab 20 Jun 2025

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

More news

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

The expo returns in September. Source: Supplied.

Organic & Natural Products Expo to return in September

30 Jun 2023

Image source: Vitaliy Vodolazskyy –

Suppliers obligated to protect consumers

29 Jun 2023

Image source: Ketut Subiyanto from

8 tips for successful retail training

Michael Hanly 26 Jun 2023

Peter Ludi, MD Solutions at redPanda Software

How invisible tech will underpin the retail store of the future

Peter Ludi 23 Jun 2023

Image source: everydayplus –

4 key trends driving branded merchandise

22 Jun 2023

Source: © Anawat sudchanham Customer empathy and good service are still more likely to sway shoppers than having the lowest price tag, snap poll finds

Excellent customer service, not price, wins over consumers

20 Jun 2023

Source © Niall Wiggan In South Africa, loyalty programme owners are working hard to meet their customers and members where they are, now

7 loyalty programmes trends

20 Jun 2023

Colin Erasmus, chief operations officer at Microsoft South Africa

Retail staff want more tech, research reveals

20 Jun 2023

Image source: Blake Wisz from

Trends in retail training and how this impacts talent retention

Michael Hanly 20 Jun 2023

Image supplied: (From left) Amanda Cromhout, Truth CEO and International Loyalty Personality of the Year, with Annich McIntosh, editor of Loyalty Magazine

SA wins at international loyalty awards

15 Jun 2023

SA retailers and consumers count the costs of a collapsing state

SA retailers and consumers count the costs of a collapsing state

Lauren Hartzenberg 1 Jun 2023

Revamped Spar Rewards programme gathers 1 million sign-ups in 6 days

Revamped Spar Rewards programme gathers 1 million sign-ups in 6 days

23 May 2023

Virgin Active revamps app and rewards programme to drive loyalty

Virgin Active revamps app and rewards programme to drive loyalty

23 May 2023

Leveraging customer touchpoints in retail - why context matters

Leveraging customer touchpoints in retail - why context matters

Heath Huxtable 16 May 2023

VMLY&R South Africa launches gamechanger, VMLY&R Commerce

Danette Breitenbach 15 May 2023

Source: © Julia Larson When it comes to shaping your customer experience and service delivery, do not underestimate the emotional and psychological state of South Africans

8 great CX fundamentals to get your customers back to love doing business with you again

Liezel Jonkheid 8 May 2023

Using technology to fight customer volatility - Accenture

Using technology to fight customer volatility - Accenture

De Wet Bisschoff, Stone 5 May 2023

Source © Mark Bowden Retailer loyalty programmes are a tool for retailers to drive increased customer engagement

Loyalty programmes: A tool to drive increased customer engagement

2 May 2023

Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

24 Apr 2023

Vincent Viviers, omnichannel retail executive at Pick n Pay, at Ecom Africa. Source: Lauren Hartzenberg

#EcomAfrica: 5 need-to-know trends shaping the future of e-commerce

Lauren Hartzenberg 21 Apr 2023

OneDayOnly director unpacks 5 key e-commerce market trends

OneDayOnly director unpacks 5 key e-commerce market trends

19 Apr 2023

Brands must balance digital innovation and trust to serve Africa's consumers - study

Brands must balance digital innovation and trust to serve Africa's consumers - study

17 Apr 2023

Source: ©Anawat sudchanham -

5 reasons why superior customer service is critical to success

Nadia Coetzer 14 Apr 2023

Source: ©sirinapa -

The big benefits of blockchain for retail in Africa

6 Apr 2023

Don't discount low-cost retail in South Africa

Don't discount low-cost retail in South Africa

Faheem Hoosen 29 Mar 2023

Beyond Covid: Top trends driving the evolution of South African retail

Beyond Covid: Top trends driving the evolution of South African retail

Gavin Lomberg 28 Mar 2023

Source: ©tanialerro -

Delivering distinctive experiences imperative for FMCG brand growth

24 Mar 2023

OneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

OneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

Lauren Hartzenberg 20 Mar 2023

Source © Moneyweb Image: Siphiwe Sibeko/Reuters

Purpose drives profit, but it is nothing without action

15 Mar 2023

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