CRM News

How to drive customer engagement through data unification in SA

How to drive customer engagement through data unification in SAKunal Badiani

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

By Shaun Shehab 20 Jun 2025

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

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Nurturing the growth of e-commerce in South Africa

Nurturing the growth of e-commerce in South Africa

Lauren Hartzenberg 2 Mar 2023

How age, gender and education are influencing online retail adoption in SA - study

How age, gender and education are influencing online retail adoption in SA - study

1 Mar 2023

Retail landlords look to flexible workspace to meet changing office needs

Retail landlords look to flexible workspace to meet changing office needs

GO Content Lab 28 Feb 2023

Social media: The channel to build and maintain customer brand loyalty

Frik van der Westhuizen 27 Feb 2023

Advantage Group names Lauren Filen as customer director for Africa

Advantage Group names Lauren Filen as customer director for Africa

23 Feb 2023

How SA's cash-constrained consumers are shifting shopping habits to save on costs

How SA's cash-constrained consumers are shifting shopping habits to save on costs

20 Feb 2023

David Meintjes, CEO at Telviva. Source: Supplied

E-tail and CX: Meet customers where they are, the way they want

David Meintjes 16 Feb 2023

#BizTrends: 6 global retail trends making their mark in FMCG

#BizTrends: 6 global retail trends making their mark in FMCG

Lauren Hartzenberg 10 Feb 2023

Source:

How retailers can capitalise on SA's e-commerce boom

2 Feb 2023

Shop! Association launches SA chapter to drive local retail innovation

Shop! Association launches SA chapter to drive local retail innovation

31 Jan 2023

5 ways retail will double-down on digital in 2023

5 ways retail will double-down on digital in 2023

24 Jan 2023

Source: © Michael Burrows Mobile messaging is the next big channel for digital commerce in 2023 says research from Clickatell

Clickatell: Mobile messaging the next big channel for digital commerce in 2023

18 Jan 2023

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé

#BizTrends2023: Connecting better with consumers

Zumi Njongwe 13 Jan 2023

#BizTrends2023: Retail's future is the 'Theatre of Dreams'

#BizTrends2023: Retail's future is the 'Theatre of Dreams'

Jonathan Cherry 10 Jan 2023

#BizTrends2023: Top 6 alcohol landscape trends emerging in SA

#BizTrends2023: Top 6 alcohol landscape trends emerging in SA

Maijaliina Hansen-Chipps 9 Jan 2023

#BizTrends2023: Greater online retail expectations and a changing basket at checkout

#BizTrends2023: Greater online retail expectations and a changing basket at checkout

Frederik Zietsman 9 Jan 2023

#BizTrends2023: Top beauty and healthcare trends to watch in 2023 and beyond

#BizTrends2023: Top beauty and healthcare trends to watch in 2023 and beyond

Bertina Engelbrecht 9 Jan 2023

#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

Christele Chokossa 9 Jan 2023

#BizTrends2023: Shoppers get back to the new normal

#BizTrends2023: Shoppers get back to the new normal

Ged Nooy 9 Jan 2023

Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023

#BizTrends2023: The year of quality not quantity customer experience

Craig Hannabus 9 Jan 2023

Source:

The digital combo that can give retail stores a competitive edge

Sarah Moseley 6 Jan 2023

Africa's changing shopping trends allow e-tailers to meet evolving expectations

Africa's changing shopping trends allow e-tailers to meet evolving expectations

Darijan Boškovic 5 Jan 2023

Source: ©ammentorp via

The metaverse offers challenges and possibilities for the future of the retail industry

Omar H. Fares 4 Jan 2023

The importance of brand resilience

30 Dec 2022

Source © Park Grand For many people, the annual shopping extravaganza is a critical time for brands to encourage, and reward, loyalty among their customers

The power of impact games in building brand loyalty and trust

Lebo Lekoma 23 Dec 2022

Image supplied.

What does the ideal customer look like?

Brent Haumann 22 Dec 2022

Source © Everything Possible 71% of consumers feel more strongly about the hybrid experience that blends physical and digital interaction with companies

Current CX strategies for winning and retaining customers fall short

22 Dec 2022

#BestofBiz 2022: Retail

#BestofBiz 2022: Retail

12 Dec 2022

Source:

5 retail predictions ahead of the holiday season

29 Nov 2022

Livestream mall launches in South Africa

Livestream mall launches in South Africa

29 Nov 2022

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