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RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

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Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customersShaun Shehab

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovationCEM Africa

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

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Source: Getty

Omnichannel the way forward for retail customer experience

Jeremy Osborne 14 Sep 2021

Source: Getty

Managing supply chain and consumer demand in a hyper-connected world

13 Sep 2021

Modern customer engagement: Keeping up with Gen Y and Z

Modern customer engagement: Keeping up with Gen Y and Z

Andrew Bourne 13 Sep 2021

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Marko Reis 6 Sep 2021

Source: Getty

Game survey results point to shifting shopping habits

3 Sep 2021

#Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future

#Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future

Lauren Hartzenberg 1 Sep 2021

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R30bn left on the table: How poor CX is holding online retail back in SA

26 Aug 2021

Shoprite launches digital business unit and checkout-free concept store

Shoprite launches digital business unit and checkout-free concept store

18 Aug 2021

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What are the core requirements for building an omnichannel customer experience?

Brent Haumann 16 Aug 2021

Source: File photo

Woolies extends digital shopping capabilities with NFC-enabled stores

10 Aug 2021

Source: Getty

#BizTrends2021: Trend check - looking back and facing forward

Michael Smollan 3 Aug 2021

Ryan Falkenberg, co-CEO at Clevva | Image Supplied.

Why companies struggle with digital self-service

Ryan Falkenberg 2 Aug 2021

What is an omnichannel customer engagement hub and why do I need it?

What is an omnichannel customer engagement hub and why do I need it?

Brent Haumann 30 Jul 2021

6 trends dominating the retail landscape in 2021

6 trends dominating the retail landscape in 2021

29 Jul 2021

Source: Supplied

The cost of SA's alcohol bans and their impact on consumer behaviour

29 Jul 2021

Source: Getty

SoundInsights surveys local shopper behaviour

27 Jul 2021

A chatbot won't solve all your problems

A chatbot won't solve all your problems

Helm 19 Jul 2021

To build resilient customer relationships post-pandemic, invest in experience

To build resilient customer relationships post-pandemic, invest in experience

Robin Fisher 15 Jul 2021

How payment solutions are revolutionising WhatsApp and enhancing CX

How payment solutions are revolutionising WhatsApp and enhancing CX

Shaun van Rooyen 14 Jul 2021

Companies win when the best security also means the best CX

Companies win when the best security also means the best CX

Entersekt 12 Jul 2021

Hyper-personalisation in retail. Are we there yet?

Hyper-personalisation in retail. Are we there yet?

Rob Noble 9 Jul 2021

Your customers don't want to talk to a human, help them help themselves

Your customers don't want to talk to a human, help them help themselves

Ryan Falkenberg 9 Jul 2021

Source: © bagwold -

Coca-Cola digital delivery centre planned for Johannesburg

8 Jul 2021

Top tips for e-commerce business success

Top tips for e-commerce business success

Lauren Hartzenberg 6 Jul 2021

Source: ©gajus -

How Covid-19 accelerated retailer investment in tech

6 Jul 2021

Driving consumer trends for the benefit of SA

Driving consumer trends for the benefit of SA

Isana Cordier 1 Jul 2021

Source: Getty

Global shopper confidence surging as consumers return to stores - study

30 Jun 2021

Spource: © dolgachov -

Daily movement of retail customers in SA to remain in flux

Craig Schwabe 30 Jun 2021

Chat commerce set to disrupt e-commerce and other emerging trends

Chat commerce set to disrupt e-commerce and other emerging trends

Clickatell 24 Jun 2021

Segmenting for the future: 5 emerging consumer types

Segmenting for the future: 5 emerging consumer types

John Watling 21 Jun 2021

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