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Harnessing workflow and mobility
Richard Firth 30 Mar 2015
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Self-service and the 'R' in CRM
Denis Pombriant 26 Mar 2015
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High performance customer experience management
25 Mar 2015
We dare to be different!
Wetpaint Advertising 19 Mar 2015
Positive customer experience - difference between repeat-buy and goodbye
Riaaz Jeena 18 Mar 2015
Customer experience - sale is a journey, not a destination
Shailendra Singh 17 Mar 2015
Coping under fire
Danette Breitenbach 3 Mar 2015
Why customer service is so bad
Chris Moerdyk 3 Mar 2015
This will be the year of customer obsession
26 Feb 2015
Resistance is futile, automation is the answer
23 Feb 2015
Free think tank sessions at IAB Digital Summit
17 Feb 2015
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