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ReMe: building loyalty via customers' phones
15 Oct 2015
The first CX Day Johannesburg
Global CX Day 13 Oct 2015
Goodbye, brand!
Rolf Akermann 25 Sep 2015
Global CX Day - celebrating remarkable customer experiences
Global CX Day 23 Sep 2015
New job titles, old job descriptions
Musa Msane 31 Aug 2015
Customer service is customer acquisition
24 Aug 2015
Engaging customers through apps
18 Aug 2015
Consumers shouldn't have to buy X and Y to experience Z
Janene Matsukis 3 Aug 2015
![[CEM Africa Summit] Shiny happy customers](https://biz-file.com/c/1507/298025-80x80.jpg)
![[CEM Africa Summit] Employee satisfaction = customer satisfaction](https://biz-file.com/c/1507/297093-80x80.jpg)
![[CEM Africa Summit] CEM for the tech-enabled African future](https://biz-file.com/c/1507/297006-80x80.jpg)
Contact centre is integral part of brand activism
Lisa Roos 21 Jul 2015
Using customer feedback as a growth strategy
16 Jul 2015
Loyalty by another name
Krystal Schär 10 Jul 2015
CEM Summit develops 'Four Key Tracks' agenda
24 Jun 2015
