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    Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.
    BPO industry report says Africa is becoming global CXM hub 
    Customer Experience Africa Awards return for 2nd Edition
    Customer Experience Africa Awards return for 2nd Edition
    ReMe: building loyalty via customers' phones
    ReMe: building loyalty via customers' phones

    15 Oct 2015

    For long-term loyalty, connect with your customers through unexpected moments of delight
    For long-term loyalty, connect with your customers through unexpected moments of delight

      14 Oct 2015

    The first CX Day Johannesburg
    The first CX Day Johannesburg

    Global CX Day  13 Oct 2015

    Image via Pexels
    Stay nimble and make loyalty trends happen

      8 Oct 2015

    South African consumers diminishing in brand loyalty
    South African consumers diminishing in brand loyalty

    7 Oct 2015

    Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek
    Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek

    Just Perfect  7 Oct 2015

    How to save your business from difficult customers
    How to save your business from difficult customers

      2 Oct 2015

    From reach to resolution: A social customer service story
    From reach to resolution: A social customer service story

      28 Sep 2015

    Goodbye, brand!
    Goodbye, brand!

      25 Sep 2015

    A customer is for life, not just for Christmas
    A customer is for life, not just for Christmas

      23 Sep 2015

    Global CX Day - celebrating remarkable customer experiences
    Global CX Day - celebrating remarkable customer experiences

    Global CX Day  23 Sep 2015

    "Yes, baby, yes!" Faking customer experience almost always ends in separation
    "Yes, baby, yes!" Faking customer experience almost always ends in separation

      14 Sep 2015

    New job titles, old job descriptions
    New job titles, old job descriptions

      31 Aug 2015

    Image via Fotolia
    Customer service is customer acquisition

    24 Aug 2015

    Engaging customers through apps
    Engaging customers through apps

    18 Aug 2015

    Steps to effective customer experience management
    Steps to effective customer experience management

      5 Aug 2015

    Tralone Khoza
    Effective strategies when confronted by crisis - KFC and Marie Clarie

      4 Aug 2015

    Janene Matsukis
    Consumers shouldn't have to buy X and Y to experience Z

      3 Aug 2015

    [CEM Africa Summit] Shiny happy customers
    [CEM Africa Summit] Shiny happy customers

      29 Jul 2015

    [CEM Africa Summit] Employee satisfaction = customer satisfaction
    [CEM Africa Summit] Employee satisfaction = customer satisfaction

      28 Jul 2015

    Chris Moerdyk
    South African retailers are missing massive profit opportunities

      28 Jul 2015

    [CEM Africa Summit] CEM for the tech-enabled African future
    [CEM Africa Summit] CEM for the tech-enabled African future

      27 Jul 2015

    Image via Fotolia
    Contact centre is integral part of brand activism

      21 Jul 2015

    Image via Fotolia
    Using customer feedback as a growth strategy

    16 Jul 2015

    Aki Kalliatakis
    Twelve quick ways to build customer loyalty

      15 Jul 2015

    Loyalty by another name
    Loyalty by another name

      10 Jul 2015

    Mariaan Scott
    MyBroadband appoints a client relations manager

    Broad Media  6 Jul 2015

    Customer centric innovation - the heart of sustainable business growth
    Customer centric innovation - the heart of sustainable business growth

      30 Jun 2015

    CEM Summit develops 'Four Key Tracks' agenda
    CEM Summit develops 'Four Key Tracks' agenda

    24 Jun 2015

    Should you integrate your social media capabilities with the call centre?
    Should you integrate your social media capabilities with the call centre?

      22 Jun 2015

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    More news

    ReMe: building loyalty via customers' phones
    ReMe: building loyalty via customers' phones

    15 Oct 2015

    For long-term loyalty, connect with your customers through unexpected moments of delight
    For long-term loyalty, connect with your customers through unexpected moments of delight

     14 Oct 2015

    The first CX Day Johannesburg
    The first CX Day Johannesburg

    Global CX Day 13 Oct 2015

    Image via Pexels
    Stay nimble and make loyalty trends happen

     8 Oct 2015

    South African consumers diminishing in brand loyalty
    South African consumers diminishing in brand loyalty

    7 Oct 2015

    Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek
    Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek

    Just Perfect 7 Oct 2015

    How to save your business from difficult customers
    How to save your business from difficult customers

     2 Oct 2015

    From reach to resolution: A social customer service story
    From reach to resolution: A social customer service story

     28 Sep 2015

    Goodbye, brand!
    Goodbye, brand!

     25 Sep 2015

    A customer is for life, not just for Christmas
    A customer is for life, not just for Christmas

     23 Sep 2015

    Global CX Day - celebrating remarkable customer experiences
    Global CX Day - celebrating remarkable customer experiences

    Global CX Day 23 Sep 2015

    "Yes, baby, yes!" Faking customer experience almost always ends in separation
    "Yes, baby, yes!" Faking customer experience almost always ends in separation

     14 Sep 2015

    New job titles, old job descriptions
    New job titles, old job descriptions

     31 Aug 2015

    Image via Fotolia
    Customer service is customer acquisition

    24 Aug 2015

    Engaging customers through apps
    Engaging customers through apps

    18 Aug 2015

    Steps to effective customer experience management
    Steps to effective customer experience management

     5 Aug 2015

    Tralone Khoza
    Effective strategies when confronted by crisis - KFC and Marie Clarie

     4 Aug 2015

    Janene Matsukis
    Consumers shouldn't have to buy X and Y to experience Z

     3 Aug 2015

    [CEM Africa Summit] Shiny happy customers
    [CEM Africa Summit] Shiny happy customers

     29 Jul 2015

    [CEM Africa Summit] Employee satisfaction = customer satisfaction
    [CEM Africa Summit] Employee satisfaction = customer satisfaction

     28 Jul 2015

    Chris Moerdyk
    South African retailers are missing massive profit opportunities

     28 Jul 2015

    [CEM Africa Summit] CEM for the tech-enabled African future
    [CEM Africa Summit] CEM for the tech-enabled African future

     27 Jul 2015

    Image via Fotolia
    Contact centre is integral part of brand activism

     21 Jul 2015

    Image via Fotolia
    Using customer feedback as a growth strategy

    16 Jul 2015

    Aki Kalliatakis
    Twelve quick ways to build customer loyalty

     15 Jul 2015

    Loyalty by another name
    Loyalty by another name

     10 Jul 2015

    Mariaan Scott
    MyBroadband appoints a client relations manager

     6 Jul 2015

    Customer centric innovation - the heart of sustainable business growth
    Customer centric innovation - the heart of sustainable business growth

     30 Jun 2015

    CEM Summit develops 'Four Key Tracks' agenda
    CEM Summit develops 'Four Key Tracks' agenda

    24 Jun 2015

    Should you integrate your social media capabilities with the call centre?
    Should you integrate your social media capabilities with the call centre?

     22 Jun 2015

    Is customer self-service worthwhile?
    Is customer self-service worthwhile?

     16 Jun 2015

    Rolf Akermann
    If you want to succeed, get into the trenches. Now!

     11 Jun 2015

    Customer experience management summit addresses skill upliftment
    Customer experience management summit addresses skill upliftment

    11 Jun 2015

    Sheila McGillivray
    10 ways for business to become more emotionally engaged

     10 Jun 2015

    Proper ROI tools essential to avoid social media waste
    Proper ROI tools essential to avoid social media waste

    10 Jun 2015

    Image via
    New report on CMOs emphasises art of marketing

    9 Jun 2015

    Omni-channel provides continuity of brand experience
    Omni-channel provides continuity of brand experience

    4 Jun 2015

    Customer experience F-Words
    Customer experience F-Words

     3 Jun 2015

    Understanding the dynamics of our emerging market
    Understanding the dynamics of our emerging market

     2 Jun 2015

    [Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change
    [Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

    29 May 2015

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