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Cloud CRM vs on-premise CRM
Paul Anderson 12 Jan 2013
Soothing customers online, in person
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Telkom launches new customer service app
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Keeping an eye on competitors
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Serve your customers where, when and how they want to be served
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Government contact centres: Please hold
Karl Reed 29 Oct 2012
Woolworths Foods leads Orange Index Awards
17 Oct 2012
Producing passionate people
Cyndi de Vries 7 Oct 2012
The benefits of a good CRM programme
Keith Fenner 12 Sep 2012
