Experience economy | Bizcommunity

Experience economy | Bizcommunity

News

Under Armour expands lifestyle push with The Lab footwear-care partnership

Fashion & Homeware

Under Armour expands lifestyle push with The Lab footwear-care partnership

21 Aug 2026

When it comes to grocery shopping in SA, it's all about the experience

Trends

When it comes to grocery shopping in SA, it's all about the experience

8 Jul 2026

#YouthMonth | Ocean Basket's Lizandre Keller on why brands are rewriting the rules for Gen Z

Technology

#YouthMonth | Ocean Basket's Lizandre Keller on why brands are rewriting the rules for Gen Z

Evan-Lee Courie 10 Jun 2026

Experiential-led retail is reviving South Africa's shopping malls

Commercial Property

Experiential-led retail is reviving South Africa's shopping malls

21 May 2026

Media24 recognised at INMA Global Media Awards

Media

Media24 recognised at INMA Global Media Awards

Issued by Media24 13 May 2026

Woolworths introduces 4 concepts, one integrated experience at Sandton Gate Precinct

Retailers

Woolworths introduces 4 concepts, one integrated experience at Sandton Gate Precinct

31 Mar 2026

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

Artificial Intelligence

5 ways AI is transforming CX

Terena Chetty 27 Mar 2026

The 'experience economy' has arrived as consumers' expectations shift

Trends

The 'experience economy' has arrived as consumers' expectations shift

Adheesh Ori 25 Mar 2026

The Meetings, Incentives, Conferences and Exhibitions (Mice) sector’s growth will depend on whether conferences evolve from rigid agendas into immersive experiences. Pictured: Meeting Africa 2025. Source: © Meetings Africa

MICE

How SA can shift into the top tier of Mice destinations globally

2 Oct 2025

The experience paradox: Why better satisfaction scores don't always mean growth

CRM, CX, UX

The experience paradox: Why better satisfaction scores don't always mean growth

Nithi Kumar, Issued by Kantar 30 Jul 2025

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

CRM, CX, UX

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Issued by Kantar 23 Jul 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

CRM, CX, UX

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

Source: © The 2025 EMEA Sabre Awards saw South Africa’s public relations and communications agencies, Retroviral and Razor PR, fly the flag high

PR & Communications

Retroviral and Razor PR fly the flag at the Sabre EMEA Awards

Danette Breitenbach 3 Apr 2025

Source: ©tanialerro -

FMCG

Delivering distinctive experiences imperative for FMCG brand growth

24 Mar 2023

Source: Reuters/Siphiwe Sibeko

Commercial Property

Covid can't break South Africa's love affair with shopping malls

Nqobile Dludla 30 Jun 2022

Precision marketing isn't a new concept

Marketing

Precision marketing isn't a new concept

Muzi Mthombeni 17 May 2022

How to measure and improve your digital maturity for online sales success

Digital

How to measure and improve your digital maturity for online sales success

21 Apr 2022

Andrew Bourne, regional manager - Africa, Zoho Corporation

CRM, CX, UX

Great CX: Not only about existing customers, also for potential customers

Andrew Bourne 14 Apr 2022

The next big leap forward for CRM

CRM, CX, UX

The next big leap forward for CRM

Hyther Nizam 23 Sep 2021

#WomensMonth: 'Arm yourself with curiosity and knowledge' - Sabine Lehmann, founder and CEO of AAVEA

Tourism

#WomensMonth: 'Arm yourself with curiosity and knowledge' - Sabine Lehmann, founder and CEO of AAVEA

Robin Fredericks 5 Aug 2021

Thirst, Inverroche launch immersive gin experience

Events

Thirst, Inverroche launch immersive gin experience

Issued by Thirst Bar Services 8 Apr 2021

How can technology revive the travel industry?

Technology

How can technology revive the travel industry?

Greg Cooke 15 Feb 2021

Credit: alleksana via Pexels

Research

Valentine's spend predictions in a year of uncertainty

15 Feb 2021

Digital workers, AI will not lead to job replacement in SA's call centre market

4th Industrial Revolution

Digital workers, AI will not lead to job replacement in SA's call centre market

Ryan Falkenberg 23 Nov 2020

Tourism & Travel

Visit Stellenbosch launches new brand and logo

5 Nov 2020

Darrel Orsmond, financial services industry head, SAP Africa

Banking

Four ways banks can win the customer affinity battle

Darrel Orsmond 21 Oct 2020

Understanding the importance of the experience economy

Technology

Understanding the importance of the experience economy

Clinton Scott 3 Jun 2020

#LockdownLessons: U-PARTY is tackling the experience economy

Entrepreneurship

#LockdownLessons: U-PARTY is tackling the experience economy

Evan-Lee Courie 4 May 2020

Secret Cinema’s production of Moulin Rouge. Image source: Secret Cinema.

Film & Cinematography

Disney teams up with Secret Cinema - watching movies will never be the same again

4 Mar 2020

4 strategic priorities for African telco operators in 2020

Telecoms & Networks

4 strategic priorities for African telco operators in 2020

Samantha Naidoo 4 Mar 2020

Image Supplied.

Travel

Using design thinking to improve the travel customer experience

Babajide Olowookere 12 Feb 2020

The revival of CRM

CRM, CX, UX

The revival of CRM

Issued by Dentsu 3 Feb 2020

#BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes

Trends

#BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes

Mia Morkel 7 Jan 2020

#BizTrends2020: What's in store for a digitally connected Africa?

Trends

#BizTrends2020: What's in store for a digitally connected Africa?

Cathy Smith 14 Jan 2020

Experiences aren't always better for the planet than products - here's how to make memories sustainably

Responsible Tourism

Experiences aren't always better for the planet than products - here's how to make memories sustainably

Brendan Canavan 11 Dec 2019

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

CRM, CX, UX

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

Leigh Andrews 30 Oct 2019

Kantar's Molenaar (second) and Cador (third) with the rest of the the morning's speakers, coverage on the rest to follow soon!

Research

#ExperienceAdvantage: The secret to winning in the age of experience

Leigh Andrews 29 Oct 2019

Tourism

Stellenbosch Wine Route embraces climate change commitment, signs Porto Protocol

24 Oct 2019

Authentic storytelling to attract a new generation of tourist

Tourism

Authentic storytelling to attract a new generation of tourist

Issued by August Collective 4 Oct 2019

Inside the new-look Edgars concept store in Joburg

Retailers

Inside the new-look Edgars concept store in Joburg

26 Aug 2019

Vaughan Alexander, CEO at Innervation Pan African Payment Solutions

Fintech

Cashless does not necessarily mean financial inclusion

Vaughan Alexander 23 Aug 2019

Rashid Toefy, deputy director - general: economic operations in the Western Cape government presenting his keynote at the CEM Africa Summit 2019.

CRM, CX, UX

#CEM19: How government is reducing red tape in the experience economy

Leigh Andrews 31 Jul 2019

Fatal flaws: Why experiential marketing campaigns fail

Marketing

Fatal flaws: Why experiential marketing campaigns fail

Issued by Worx Group 18 Jul 2019

How interior décor helps create immersive retail experiences

Retail

How interior décor helps create immersive retail experiences

1 Jul 2019

The battle for campus connectivity

Internet

The battle for campus connectivity

Morten Illum 14 Jun 2019

Why businesses are creating a 'super-experience' for employees

Employee Wellness

Why businesses are creating a 'super-experience' for employees

31 May 2019

Growth opportunities for African telecoms operators

Telecoms & Networks

Growth opportunities for African telecoms operators

Mariam Abdullahi 27 Feb 2019