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How to turn channel partners into brand advocates

Gordon Wilson 8 Aug 2025

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

CEM Africa Summit 7 Aug 2025

Matt Deitke originally turned down a lesser offer. Source: X.

Meta breaks records with $250m offer to 24-year-old AI prodigy

5 Aug 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

The experience paradox: Why better satisfaction scores don't always mean growth

The experience paradox: Why better satisfaction scores don't always mean growth

Nithi Kumar, Kantar 30 Jul 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CEM Africa Summit 29 Jul 2025

Maximise customer loyalty with the right combination of rewards

Maximise customer loyalty with the right combination of rewards

Andrew Solomon 24 Jul 2025

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Kantar 23 Jul 2025

Why service matters more than ever: the message from 86% of customers

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

How to write emails South Africans want to read (and don’t mark as spam)

How to write emails South Africans want to read (and don’t mark as spam)

Everlytic 18 Jul 2025

Helm ranked among top solutions providers in sub-Saharan Africa

Helm ranked among top solutions providers in sub-Saharan Africa

Helm 17 Jul 2025

Why most loyalty programmes fail to turn customers into lifelong fans

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Nazareen Ebrahim: Brilliant women in AI Ethics 2024 and AIE Summit speaker

Nazareen Ebrahim: Brilliant women in AI Ethics 2024 and AIE Summit speaker

Karabo Ledwaba 11 Jul 2025

The finalists were announced on 9 July 2025. Source: Supplied

All the 2025 Bookmark Awards finalists

9 Jul 2025

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