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Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023

#BizTrends2023: The year of quality not quantity customer experience

Craig Hannabus 9 Jan 2023

Source: © Cup of Couple WPP has acquired Fenom Digital to join WPP’s global commerce capability within Wunderman Thompson

WPP increases global commerce capability through Fenom Digital acquisition

6 Jan 2023

Image supplied. The Saniss Awards recognise healthcare and wellbeing messaging

Saniss Health and Wellbeing Awards recognise fundamental role of advertising

4 Jan 2023

The importance of brand resilience

30 Dec 2022

Image supplied.

What does the ideal customer look like?

Brent Haumann 22 Dec 2022

Source © Everything Possible 71% of consumers feel more strongly about the hybrid experience that blends physical and digital interaction with companies

Current CX strategies for winning and retaining customers fall short

22 Dec 2022

Image supplied: Nathalie Schooling and her son

#BehindtheSelfie: Nathalie Schooling, founder of Nlighten

Emily Stander 14 Dec 2022

Helm hits 1bn messages with DStv Assist

Helm hits 1bn messages with DStv Assist

Helm 13 Dec 2022

How did Covid pre and post affect what channels consumers consume?

How did Covid pre and post affect what channels consumers consume?

Dentsu 6 Dec 2022

SA's first B2B client experience handbook

SA's first B2B client experience handbook

Tinkwe Communications 30 Nov 2022

Source:

2023 trends to expect in marketing, beauty and travel

29 Nov 2022

Tian Horn, Hyland account manager, Southern Africa. Source: Supplied

Keep personalisation from getting creepy - the 5 points of data rule

Tian Horn 25 Nov 2022

Source: ©Olga Yastremska -

Hyper personalisation, enhanced CX pivotal to Black Friday e-commerce campaigns

Kabelo Ngwane 24 Nov 2022

Source: Clicks

South Africa's most popular loyalty programmes revealed for 2022

8 Nov 2022

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